Pohanka Honda of Fredericksburg

Tell us why here Pohanka Honda of Fredericksburg has offered to honor the original contract as well as bring in a car that has acceptable miles for the clientHowever, we feel that her request to receive $worth of accessories for free is not reasonableWe did pay to bring in a replacement car on the date of the scheduled delivery but she rejected the vehicle because it had miles on the odometerIn addition, this request has to be taken in context with the price which she had negotiated prior to deliveryThe deal approved is well below market and our vehicle cost Sincerely, [redacted]

On December8, [redacted] *** and myself discussed the concern (by phone) about his vehicle failing a [redacted] Safety inspection [redacted] safety inspection requires any state inspector to reject vehicles with any semi-transparent or non-transparent stickers or filmClient has decided not to register vehicle in the state of**Due to the fact that he is in the military and he can retain his plates from his previous state This concern at another level would have to be reviewed by the [redacted] state policeClient stated he was given the phone Number to Trooper [redacted] , our managing Trooper Respectfully, [redacted] ***Service Director Pohanka Honda of Fredericksburg [redacted]

The general manager has waived this fee for meI think it is resolvedRegards, [redacted]

I have responded to Ms [redacted] concerns by emailI did apologize for her feeling upset but the financing is based on a customers credit scoreThe banks lend based on this credit score and I have no control over the financing for which she is qualified

Consumer Response Resolved:Mr [redacted] I'm writing this email to inform you that Pohanka Honda of Fredericksburg has refunded my pro-rated value of the GAP policyMr [redacted] of Pohanka corresponded with me both verbally and in writing each step of the wayHe expedited the refund process and send the check via [redacted] in which I received on 1/23/As for my part, I feel this matter has been resolvedI thank you and the Revdex.com for any assistance or influence in obtaining a quick resolutionI don't know if Pohanka ever responded to the Revdex.com inquiry but I felt it would only be fair to all parties involved to ensure the Revdex.com was fully updated throughout the process of complaint ID Sincerely, [redacted]

I met with [redacted] yesterday and heard her concernsI have gotten some help from [redacted] with regards to this repair and the dealership has agreed to pay part of the repair as well [redacted] has agreed to pay a portion as wellShe was given a rental car to use while the repair is being completed and she said she is happy

Judia called from the business stated that she checked to see if the check had been cashed and it has not beenShe had a stop put on that checkJudia stated that she has attempted to contact Ms [redacted] to see if she would like to come pick the check up or have it mailed to herShe is going to give it till tomorrow to see if she receives a phone call back and if not she is going to mail the check

[redacted] , We apologize for the repair that was performed at out dealershipThe Service Manager [redacted] has contacted you and offered to re-imburse you for the cost of the repair at [redacted] ***In addition, we have invited you to bring the car back to our dealership for a complete inspectionWe feel it is important to respond quickly to your concerns Sincerely, [redacted] General Manager

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not received any correspondence, check or call from the company regarding this complaintIf a check was mailed on March 17, were is itPlease provide a tracking number and check number to trace this check because I have yet to see it.The company is lying.
Regards,
*** ***

Concern resolved with client over phone

Tell us why here
Pohanka Honda of Fredericksburg has offered to honor the original contract as well as bring in a car that has acceptable miles for the clientHowever, we feel that her request to receive $worth of accessories for free is not reasonableWe did pay to
bring in a replacement car on the date of the scheduled delivery but she rejected the vehicle because it had miles on the odometerIn addition, this request has to be taken in context with the price which she had negotiated prior to deliveryThe deal approved is well below market and our vehicle cost
Sincerely,
*** ***

Our Service Manager, *** *** contacted Mr*** and they reached an agreement to compensate him when he is ready to purchase tires for the rear of his vehicle. The agreement was reached based on the fact that Mr*** had already paid to have the tire in question replaced at another
facility. An email was sent to Mr*** to solidify the agreement. Mr*** expressed that he is satisfied with the resolution

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to finish performing the repairs. Along with paying for half of the expenses for the repairs as agreed and for the rental that has been provided during the repair process, I will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
***

I spoke with this client and discussed his concernsThe dealership is not responsible for charges from the lease company and is not an item we can negotiate

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the
business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
Said Saadi

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.When we agreed on the price, I got confirmation from the business that the price included all the fees, not only from the dealer, but also from ***, all the taxes, all the license plate feesThe business can not simply set itself apart, we are not charging the fee, but the manufacturer, ***I specifically asked them to make sure to include all other fees that may be in the world and got an okay from themI asked that the business honors the price they promised, accept their mistake and apologizeI also ask them to take necessary steps to make sure to inform other future customers regarding all the fees whether they charge, government charges, *** charges, or the manufacturer (***) chargersResult of this case will reveal Pohanka Fredericksburg's business ethics, and commitment to customer satisfaction.
Regards,
*** ***

We have attached a copy of Honda's owners manual with the vehicles warranty provisions highlighted in Yellow on page 8.The manufacturer will only cover defects in parts and workmanshipUnfortunately in this situation damage to a tire from outsideinfluence is an unwarrantable condition

Concerns were rectified and both parties agreed to amicable terms.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID...

[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
Said Saadi