Poindexter Plumbing, Heating & Air Cond

Dear [redacted] Suniland Furniture has received a compliant regarding Customer [redacted] .In mid October [redacted] came into Suniland store to purchase sectional ,mrs [redacted] was given different payment options ,Cash credit or our finance program Once her name and information was ran she was denied to our [redacted] program but was approved with [redacted] *** .Mrs [redacted] was very aware and confirmed about the program ,My staff are very thorough and are instructed to explain and ensure that the customers have a clear understanding .The program is very understanding days to payoff the remaining balance without getting charge with interest ratesNow based on a customer credit history a interest rate gets calculated and addedafter the days if their is a balance [redacted] being that her credit wasn't stupor her interest rate was 130% .This is a lengthy procedure so *** [redacted] was prompt and informed that included signatures and initials, also her final contract is via texted or emailed for her personal references.Our company has been around for over years and this is the first time we have gotten such complain ,we would like to ask for advise on how we can fix this matter and help [redacted] understand that we suniland furniture are not responsible for her interest rate .we would like to resolve this matterand help [redacted] .if any questions please feel free to contact us at anytime convenience Thank you Diana L***(Sales R [redacted] H [redacted] (owner