Maria Ms. [redacted] purchased the table on December 3rd, 2016. At the time of purchase, she ask me about a part time job in my store. In that instance, I did not have an answer for her, so I kindly asked her to get in touch in the new year. Ms. [redacted] left me her phone number and email address so I...
would have her information if anything were to change with our planned delivery of the table, which was set for the next week - no more than 10 days later. From what I understand, and from what I was told by my movers, the transfer of the table went smoothly and all parties were satisfied. On January 4th 2017, I received an email from Ms. [redacted] regarding a part time job with my business. The email is attached, and as you can see, she does not mention anything about the wrong table being delivered. In early March of 2017, I called Ms. [redacted], who is also a consigner with my business, to pick up some household items that we were not going to take in the store. On or around March 8th 2017, Ms. [redacted] came into my store to pick up the non-consigned items. While she was in the store, Ms. [redacted] had a brief conversation with one of my employees in which she did not mention anything about the table she had purchased in December of 2016. The next time I had contact Ms. [redacted] was on July 25th of 2016 - 4 months later. She spoke with one of my employees over the phone and accused my staff of delivering the wrong table back in December of 2016. She was accusatory and aggressive toward my employee. Said employee brought it to my attention immediately, so I called Ms. [redacted] the next day. On July 26th of 2017, I called Ms. [redacted] to collect more information about the complaint directly from the source. First and foremost, I apologized for her distress and allowed her to explain herself fully. When I asked why she didn’t notify us that the table was incorrect when it had been delivered in December of 2016, she responded by saying that she had put the table in storage and had only recently realized it wasn’t the table she remembered. She then claimed that the table was moldy, that it had made her sick, and therefore she incurred a lot of medical bills as a result. I find this very hard to believe. The table was in our store for at least 10 days before it sold, and neither me nor any of my employees had any medical issues due to the table. In my 15 years of running a business, my staff and I have never delivered an incorrect item, nor have we heard an excuse such as a moldy piece of furniture, for all consignment items are thoroughly examined before they are place for sale on the shop floor. We only accept high quality furnitue. Ms. [redacted] continued to state that her illness (which she incurred from the table) as the reason why she did not call me to inform me of the incorrect table, despite the fact that I spoke with her more than once between when she bought the table and the phone call on July 26th. Ms. [redacted] provided no proof of her accusation -- no photos of the table -- only angry and vicious accusations. I apologized for her illness, but explained that there is nothing that we can do about a table that was sold 7+ months previous. Ms. [redacted] persisted. She demanded payment for a consignment item of hers that had sold, and she demanded that we return the rest of her other consignment items. She demanded to pick up her check & items on Sunday, July 30th. She threatened me with the police and a negative report to the Revdex.com if we did not have a check and her remaining consignment items ready by Sunday. I assured her that everything would be ready when she came in on the 30th. I tried to calm her down and offer my assistance in any way necessary, but it was difficult to even have a conversation with her. She was so unjustifiably angry and hostile that she would not allow me to explain our policy or to help her. Ms. [redacted] also stated that she was glad she did not take a job at my store because ‘who knows what [I] would have done with her SSN information.’ (Hiring Ms. [redacted] had become a mute issue because by the time she finally got in touch we had hired someone else.) Ms. [redacted] continued to yell at me and tell me that I was a horrible person and business owner. I simply did my best to calmly reiterate that her items would be ready for pick up on Sunday. Ms. [redacted] said that when she recieved her items and her comission check that she would drop the issue. She simply wanted to be done with my business, which I was happy to oblige. Ms. [redacted] called the store on Sunday the 30th to say she would not be in. Instead, she would be coming in on Monday the 31st. Ms. [redacted] came in Monday morning, July 31st. She requested her items. I stated that she needed to sign out her items (standard store procedure so that we have proof of items coming and going); however, she refused by saying she would not sign or initial anything. Ms. [redacted] threw the consignment agreement/inventory sheet at my face. Ms. [redacted] then said she had a letter for [redacted]. I identified myself as [redacted]. Ms. [redacted] then became belligerent, saying that she had talked to Tina (there is no employee named Tina) and that I lied to her - I am unsure of what she was claiming I had lied about. I was very confused and upset by her actions. Ms. [redacted] proceeded to call me a “[redacted]” and an “[redacted].” She said she did not want her items back and that she was going to go to the police and the Revdex.com to complain about me. There were several witnesses to her outburst. My employee, Kay Giese, and a customer, Julia Shultz from West Bend, later expressed dismay and support/sympathy for us regardingMs. [redacted]’s insulting and aggressive behavior, further stating that Ms. [redacted] obviously was acting out of line. After Ms. [redacted] left, I made notes on her consignment sheet regarding her behavior. I subsequently mailed her commission check to her home address.I have not had anymore contact with Ms. [redacted] until I received a complaint from the Revdex.com. In conclusion, I hope that you will see that I did everything in my power to politely and calmly resolve this issue, but Ms. [redacted] made that impossible. I feel helpless in this situation and I hope that we can find a way to move forward positively.Sincerely,Victoria [redacted]
8.18.2017 Since I typed 2016 instead 2015 on the original complaint for the first time visit to the store, I need to reword the first paragraph. It was not on the first visit that I was offered the job at Ivana’s Trunk but sometimes later in 2016. I took my elder mother-in-law there at least one visit during 2015. My family and friends at local YMCA knew about the job offer towards end of 2016, because I told them. The only explanation I can offer that I was so ill most of December 2016 to June 2017 and so angry for the fact that in my weaken condition I didn’t do anything about the table at home, even I full well knew in February on a good day when I ventured to the store 2017 that it was not the table I picked out with my husband 21.3.2016. It was still in the store (actually in same location). My husband even fixed the broken side of the table after February just to make it better for me. He didn’t want me to be disappointed about anything. His concern was for my continuing illness. I had missed so much of my prepaid membership at Y, that I cancelled it in April 2017. See enclosed communications log from my e-mails with Victoria Gerard verifying the job offer timeframe and the first time I became ill. The upset just got pumped to boiling point when I realized that “Gina/Tina” actually was [redacted] of the Ivana’s Trunk. I’m so grateful for the kind guiding offered by Bradley Colmerauer who helped me to calm down my clearly upset writing to Revdex.com. It is still full of missing and extra words and confusing narrative. What can I say. I had reached my boiling point. Thank God for Bradley Colmerauer none of it has been published on line. I If I have to resubmit the complaint, please let me know. 1) My legal name [redacted] but I ask everybody to call me Maria because it is easier to pronounce and remember. Therefore my first name appears in casual forms as Maria as seen in the hand written sales slip, anything legal always states my given name [redacted]. 2) When I went to retrieve the pictures of the table I wanted to buy the mistyped year came to my attention. Thanks to the computers they keep track of things and helped me catch my typo. The year of my first visit to Ivana’s Trunk was in November 2015, not 2016. Enclosed are the pictures I took on my cell of the table to show to my husband. Everyone them bears 20151105 indicating year month and date. When we returned together to visit Ivana’s Trunk on 12.3.2016 I was surprised to see that the table was still in the store. If V. Gerard produces any delivery slip bearing another date it is forged. 3) I became engaged as consignment client with Ivana’s Trunk first time on 2.9.2017 as seen on the enclosed handwritten inventory list that I always make before I bring anything in. On these handwritten documents I keep my own record of items and events and the dates for them. I received within a reasonable time the check and sale record from Ivana’s Trunk for the 2.9.2017 delivered elephant that sold. See enclosed hand written list bearing the 2.9.2017 date and sale date from Ivana’s Trunk sale date 2.10.2017. Unfortunately I didn’t save the envelopes and cannot verify the exact date when I received them. 4) You also can find copy of some kind form that has the 2.9.2017 crossed out and 3.7.2017 added to it. It is yellow and has items on it that stayed in store from 2.9.2017 and a hand written note on the back side: “Thanks Maria! Vicky”. Enclosed is another from. It is white has my notes with dates on it as I had contact with Ivana’s Trunk. This form lists new items that I brought in 6.5.2017. That day at the store ”Gina/Tina” was in hurry, very short with me and grabbed the items listed 5-10 from my box. Again I cannot verity exact dates when I received these forms since I disposed the envelopes. 5) Enclosed is another sales form for $6.23 dated 5.9.2017 and the actual check came much later by itself in mail. I cashed several days later. Yet I received another check mailed July 31st 2017 for the same picture that I have not cashed. This time I saved the envelope, included it the copy of the check. It was too coincidental that it was mailed same day that I finally figured out at the store that [redacted] had been in my presence several times. These documents are already been delivered to Revdex.com and [redacted] 6) If there are witnesses to my angry burst on 7.31.2017 they should be able to remember my astonished loud words: ”What? You said you’re name is Tina. You sold me a rotten moldy table, you b!” She was clearly taken back because she didn’t expect that this quiet, older woman with accent had in her to finally call her and her actions for what they are. She came around quickly and told me to leave and that my items were going to be placed outside of the store. I must have said something about my long illness because she was not informed about it after the end of 2016 e-mails. I continued that I have had with her and I was going to go to [redacted] to file report on her. The encounter at the [redacted] is on my original complaint. The police were extremely kind and apologized for the Victoria Gerard’s behavior and told me that because the timeframe of my dealings with Ivana’s Trunk it had become a personal matter and could not be handled by the police. Rests of their comments are on the original complaint. Hopefully in comprehensible English. 7) I’m fully aware that Victoria Gerard is not going to refund the table’s price to us. The only reason that it is stated on the original complaint as a resolution is that Revdex.com would not accept my original resolution which was: ”To warn others.” Actually Mrs. Gerard would get the table back in better shape than it was delivered to us since my husband fixed the broken side of the table top. The thin yellow glue line runs on the left side of the table top in an angle from lower left side of the pic towards upper left side and I cleaned the dirt and grease from under the table’s top. See enclosed 20170724_161159.jpg. The reason that I stopped cleaning the table and had it removed from house that it smelled and looked moldy and rotten. If they ever would come to pick it up I would not be alone at home and I wouldn’t accept any other refund other than cash. Enclosed are three pictures from 2015 of the table I wanted to buy. Their poor quality could be because they were deleted from my cell phone sometimes this spring and recently retrieved from Drive on my phone. They were not this way when I took them but I believe that they clearly show that this is not the table we were delivered on 12.3.2017. Those old black shoes in the picture are still in my closet? The three pictures having date 20170724 are taken after I had discovered that I’m severely allergic to mold and I had tried to clean the mess second time inside the table. I realized that the wood would have to be replaced in the table to ever be safe for me. It was moved to garage to wait the end of this resolution. The eight documents that I have from dealings with Ivana’s Trunk are enclosed to this e-mail. Communications document has my e-mail contacts with Victoria Gerard that I in this point had never met. I’m more than willing to rewrite the original complaint since I’m so much better physically and emotionally to able to writhe something that resembles proper English language. Sincerely [redacted] K. [redacted]
We have received the payment referenced in this complaint and now consider this issue resolved to our satisfaction.
Maria Ms. [redacted] purchased the table on December 3rd, 2016. At the time of purchase, she ask me about a part time job in my store. In that instance, I did not have an answer for her, so I kindly asked her to get in touch in the new year. Ms. [redacted] left me her phone number and email address so I...
would have her information if anything were to change with our planned delivery of the table, which was set for the next week - no more than 10 days later. From what I understand, and from what I was told by my movers, the transfer of the table went smoothly and all parties were satisfied. On January 4th 2017, I received an email from Ms. [redacted] regarding a part time job with my business. The email is attached, and as you can see, she does not mention anything about the wrong table being delivered. In early March of 2017, I called Ms. [redacted], who is also a consigner with my business, to pick up some household items that we were not going to take in the store. On or around March 8th 2017, Ms. [redacted] came into my store to pick up the non-consigned items. While she was in the store, Ms. [redacted] had a brief conversation with one of my employees in which she did not mention anything about the table she had purchased in December of 2016. The next time I had contact Ms. [redacted] was on July 25th of 2016 - 4 months later. She spoke with one of my employees over the phone and accused my staff of delivering the wrong table back in December of 2016. She was accusatory and aggressive toward my employee. Said employee brought it to my attention immediately, so I called Ms. [redacted] the next day. On July 26th of 2017, I called Ms. [redacted] to collect more information about the complaint directly from the source. First and foremost, I apologized for her distress and allowed her to explain herself fully. When I asked why she didn’t notify us that the table was incorrect when it had been delivered in December of 2016, she responded by saying that she had put the table in storage and had only recently realized it wasn’t the table she remembered. She then claimed that the table was moldy, that it had made her sick, and therefore she incurred a lot of medical bills as a result. I find this very hard to believe. The table was in our store for at least 10 days before it sold, and neither me nor any of my employees had any medical issues due to the table. In my 15 years of running a business, my staff and I have never delivered an incorrect item, nor have we heard an excuse such as a moldy piece of furniture, for all consignment items are thoroughly examined before they are place for sale on the shop floor. We only accept high quality furnitue. Ms. [redacted] continued to state that her illness (which she incurred from the table) as the reason why she did not call me to inform me of the incorrect table, despite the fact that I spoke with her more than once between when she bought the table and the phone call on July 26th. Ms. [redacted] provided no proof of her accusation -- no photos of the table -- only angry and vicious accusations. I apologized for her illness, but explained that there is nothing that we can do about a table that was sold 7+ months previous. Ms. [redacted] persisted. She demanded payment for a consignment item of hers that had sold, and she demanded that we return the rest of her other consignment items. She demanded to pick up her check & items on Sunday, July 30th. She threatened me with the police and a negative report to the Revdex.com if we did not have a check and her remaining consignment items ready by Sunday. I assured her that everything would be ready when she came in on the 30th. I tried to calm her down and offer my assistance in any way necessary, but it was difficult to even have a conversation with her. She was so unjustifiably angry and hostile that she would not allow me to explain our policy or to help her. Ms. [redacted] also stated that she was glad she did not take a job at my store because ‘who knows what [I] would have done with her SSN information.’ (Hiring Ms. [redacted] had become a mute issue because by the time she finally got in touch we had hired someone else.) Ms. [redacted] continued to yell at me and tell me that I was a horrible person and business owner. I simply did my best to calmly reiterate that her items would be ready for pick up on Sunday. Ms. [redacted] said that when she recieved her items and her comission check that she would drop the issue. She simply wanted to be done with my business, which I was happy to oblige. Ms. [redacted] called the store on Sunday the 30th to say she would not be in. Instead, she would be coming in on Monday the 31st. Ms. [redacted] came in Monday morning, July 31st. She requested her items. I stated that she needed to sign out her items (standard store procedure so that we have proof of items coming and going); however, she refused by saying she would not sign or initial anything. Ms. [redacted] threw the consignment agreement/inventory sheet at my face. Ms. [redacted] then said she had a letter for [redacted]. I identified myself as [redacted]. Ms. [redacted] then became belligerent, saying that she had talked to Tina (there is no employee named Tina) and that I lied to her - I am unsure of what she was claiming I had lied about. I was very confused and upset by her actions. Ms. [redacted] proceeded to call me a “[redacted]” and an “[redacted].” She said she did not want her items back and that she was going to go to the police and the Revdex.com to complain about me. There were several witnesses to her outburst. My employee, Kay Giese, and a customer, Julia Shultz from West Bend, later expressed dismay and support/sympathy for us regardingMs. [redacted]’s insulting and aggressive behavior, further stating that Ms. [redacted] obviously was acting out of line. After Ms. [redacted] left, I made notes on her consignment sheet regarding her behavior. I subsequently mailed her commission check to her home address.I have not had anymore contact with Ms. [redacted] until I received a complaint from the Revdex.com. In conclusion, I hope that you will see that I did everything in my power to politely and calmly resolve this issue, but Ms. [redacted] made that impossible. I feel helpless in this situation and I hope that we can find a way to move forward positively.Sincerely,Victoria [redacted]
8.18.2017 Since I typed 2016 instead 2015 on the original complaint for the first time visit to the store, I need to reword the first paragraph. It was not on the first visit that I was offered the job at Ivana’s Trunk but sometimes later in 2016. I took my elder mother-in-law there at least one visit during 2015. My family and friends at local YMCA knew about the job offer towards end of 2016, because I told them. The only explanation I can offer that I was so ill most of December 2016 to June 2017 and so angry for the fact that in my weaken condition I didn’t do anything about the table at home, even I full well knew in February on a good day when I ventured to the store 2017 that it was not the table I picked out with my husband 21.3.2016. It was still in the store (actually in same location). My husband even fixed the broken side of the table after February just to make it better for me. He didn’t want me to be disappointed about anything. His concern was for my continuing illness. I had missed so much of my prepaid membership at Y, that I cancelled it in April 2017. See enclosed communications log from my e-mails with Victoria Gerard verifying the job offer timeframe and the first time I became ill. The upset just got pumped to boiling point when I realized that “Gina/Tina” actually was [redacted] of the Ivana’s Trunk. I’m so grateful for the kind guiding offered by Bradley Colmerauer who helped me to calm down my clearly upset writing to Revdex.com. It is still full of missing and extra words and confusing narrative. What can I say. I had reached my boiling point. Thank God for Bradley Colmerauer none of it has been published on line. I If I have to resubmit the complaint, please let me know. 1) My legal name [redacted] but I ask everybody to call me Maria because it is easier to pronounce and remember. Therefore my first name appears in casual forms as Maria as seen in the hand written sales slip, anything legal always states my given name [redacted]. 2) When I went to retrieve the pictures of the table I wanted to buy the mistyped year came to my attention. Thanks to the computers they keep track of things and helped me catch my typo. The year of my first visit to Ivana’s Trunk was in November 2015, not 2016. Enclosed are the pictures I took on my cell of the table to show to my husband. Everyone them bears 20151105 indicating year month and date. When we returned together to visit Ivana’s Trunk on 12.3.2016 I was surprised to see that the table was still in the store. If V. Gerard produces any delivery slip bearing another date it is forged. 3) I became engaged as consignment client with Ivana’s Trunk first time on 2.9.2017 as seen on the enclosed handwritten inventory list that I always make before I bring anything in. On these handwritten documents I keep my own record of items and events and the dates for them. I received within a reasonable time the check and sale record from Ivana’s Trunk for the 2.9.2017 delivered elephant that sold. See enclosed hand written list bearing the 2.9.2017 date and sale date from Ivana’s Trunk sale date 2.10.2017. Unfortunately I didn’t save the envelopes and cannot verify the exact date when I received them. 4) You also can find copy of some kind form that has the 2.9.2017 crossed out and 3.7.2017 added to it. It is yellow and has items on it that stayed in store from 2.9.2017 and a hand written note on the back side: “Thanks Maria! Vicky”. Enclosed is another from. It is white has my notes with dates on it as I had contact with Ivana’s Trunk. This form lists new items that I brought in 6.5.2017. That day at the store ”Gina/Tina” was in hurry, very short with me and grabbed the items listed 5-10 from my box. Again I cannot verity exact dates when I received these forms since I disposed the envelopes. 5) Enclosed is another sales form for $6.23 dated 5.9.2017 and the actual check came much later by itself in mail. I cashed several days later. Yet I received another check mailed July 31st 2017 for the same picture that I have not cashed. This time I saved the envelope, included it the copy of the check. It was too coincidental that it was mailed same day that I finally figured out at the store that [redacted] had been in my presence several times. These documents are already been delivered to Revdex.com and [redacted] 6) If there are witnesses to my angry burst on 7.31.2017 they should be able to remember my astonished loud words: ”What? You said you’re name is Tina. You sold me a rotten moldy table, you b
!” She was clearly taken back because she didn’t expect that this quiet, older woman with accent had in her to finally call her and her actions for what they are. She came around quickly and told me to leave and that my items were going to be placed outside of the store. I must have said something about my long illness because she was not informed about it after the end of 2016 e-mails. I continued that I have had with her and I was going to go to [redacted] to file report on her. The encounter at the [redacted] is on my original complaint. The police were extremely kind and apologized for the Victoria Gerard’s behavior and told me that because the timeframe of my dealings with Ivana’s Trunk it had become a personal matter and could not be handled by the police. Rests of their comments are on the original complaint. Hopefully in comprehensible English. 7) I’m fully aware that Victoria Gerard is not going to refund the table’s price to us. The only reason that it is stated on the original complaint as a resolution is that Revdex.com would not accept my original resolution which was: ”To warn others.” Actually Mrs. Gerard would get the table back in better shape than it was delivered to us since my husband fixed the broken side of the table top. The thin yellow glue line runs on the left side of the table top in an angle from lower left side of the pic towards upper left side and I cleaned the dirt and grease from under the table’s top. See enclosed 20170724_161159.jpg. The reason that I stopped cleaning the table and had it removed from house that it smelled and looked moldy and rotten. If they ever would come to pick it up I would not be alone at home and I wouldn’t accept any other refund other than cash. Enclosed are three pictures from 2015 of the table I wanted to buy. Their poor quality could be because they were deleted from my cell phone sometimes this spring and recently retrieved from Drive on my phone. They were not this way when I took them but I believe that they clearly show that this is not the table we were delivered on 12.3.2017. Those old black shoes in the picture are still in my closet? The three pictures having date 20170724 are taken after I had discovered that I’m severely allergic to mold and I had tried to clean the mess second time inside the table. I realized that the wood would have to be replaced in the table to ever be safe for me. It was moved to garage to wait the end of this resolution. The eight documents that I have from dealings with Ivana’s Trunk are enclosed to this e-mail. Communications document has my e-mail contacts with Victoria Gerard that I in this point had never met. I’m more than willing to rewrite the original complaint since I’m so much better physically and emotionally to able to writhe something that resembles proper English language. Sincerely [redacted] K. [redacted]