[redacted] Thank you for taking the time to communicate to us why not only my company as the general contractor and cleaning company but also the six other companies that were hired to complete the make ready services on your property did not meet your expectations We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible It is standard practice with the scope of work that was done to collect good-faith payment prior to work being completed nothing personal The list that was given to [redacted] was resent to you via email on 4/27/per your request I'm so sorry that I do not remember telling you that the job would be done in 2-weeks I did speak with [redacted] consistently regarding time On 3/15/when we did initial walk through I told him that the job should be done by mid-April Approximately week later when I met with [redacted] to get a key to house He asked if we could repair ceiling in front room we discussed this could add more time to job I had multiple phone conversations with [redacted] letting him know the progress and estimated time of completion, [redacted] was very understanding and appreciative of the communication I'm so sorry this was never communicated to youOn 4/17/we did a walk through This conversation was recorded which so I could remember anything that needed to be touched up After reviewing this conversation the following items were requested by you and [redacted] :Re clean shower tracks in Master Bathroom (competed 4/21)Re paint garage with darker shade (completed 4/23)Paint spot on window sill in Bedroom #(completed 4/23)Clean Grease spot on stove top (completed 4/21)Touch up paint on ledge above stairs(Completed 4/20)Clean drop of paint on door handle (completed 4/21)Clean dust in corner of ceiling downstairs (completed 4/21) Additional work requested on 4/17/that was not on original list: Remove broken panels from bottom of shed (completed 4/22)Remove alarm box and sensor (completed 4/26)Patch holes in drywall from alarm box (completed 4/27)Re-paint wall where patch in drywall exists(Completed 4/27)Lay padding in drawers/under sink Completed 4/27) While I do understand how frustrating this must be I believe that the services you received were appropriateUnfortunately there are several pictures that display the quality of work completed by myself, and the six other companies Because I value any employee or company that I choose to hire I am unable to refund the initial payment that was given I'm sorry you feel like there has been absolutely no improvement to your house since we began workDuring the recorded walk through on 4/17/there was no mention of the oven, refrigerator or bathrooms with the exception of the tracks not being cleanedI have several pictures, receipts, invoices, referral letters from my clients and clients of the six other companies that were involved in the work performed on your propertyI also have our recorded walk through, text threads and call records available for your review As discussed with [redacted] via text message on 4/we anticipated some cleneeded due to additional work from 4/walk throughWe offered a final touch up clean and an additional mow/trim on the yard shortly before pictures or open house I'm so sorry this was never communicated to you Please accept our sincerest apology for any trouble and inconvenience we may have caused youAgain we highly appreciate your feedback as it will assist us in becoming better at what we do Thank you [redacted]
[redacted] Thank you for taking the time to communicate to us why not only my company as the general contractor and cleaning company but also the six other companies that were hired to complete the make ready services on your property did not meet your expectations We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible It is standard practice with the scope of work that was done to collect good-faith payment prior to work being completed nothing personal The list that was given to [redacted] was resent to you via email on 4/27/per your request I'm so sorry that I do not remember telling you that the job would be done in 2-weeks I did speak with [redacted] consistently regarding time On 3/15/when we did initial walk through I told him that the job should be done by mid-April Approximately week later when I met with [redacted] to get a key to house He asked if we could repair ceiling in front room we discussed this could add more time to job I had multiple phone conversations with [redacted] letting him know the progress and estimated time of completion, [redacted] was very understanding and appreciative of the communication I'm so sorry this was never communicated to youOn 4/17/we did a walk through This conversation was recorded which so I could remember anything that needed to be touched up After reviewing this conversation the following items were requested by you and [redacted] :Re clean shower tracks in Master Bathroom (competed 4/21)Re paint garage with darker shade (completed 4/23)Paint spot on window sill in Bedroom #(completed 4/23)Clean Grease spot on stove top (completed 4/21)Touch up paint on ledge above stairs(Completed 4/20)Clean drop of paint on door handle (completed 4/21)Clean dust in corner of ceiling downstairs (completed 4/21) Additional work requested on 4/17/that was not on original list: Remove broken panels from bottom of shed (completed 4/22)Remove alarm box and sensor (completed 4/26)Patch holes in drywall from alarm box (completed 4/27)Re-paint wall where patch in drywall exists(Completed 4/27)Lay padding in drawers/under sink Completed 4/27) While I do understand how frustrating this must be I believe that the services you received were appropriateUnfortunately there are several pictures that display the quality of work completed by myself, and the six other companies Because I value any employee or company that I choose to hire I am unable to refund the initial payment that was given I'm sorry you feel like there has been absolutely no improvement to your house since we began workDuring the recorded walk through on 4/17/there was no mention of the oven, refrigerator or bathrooms with the exception of the tracks not being cleanedI have several pictures, receipts, invoices, referral letters from my clients and clients of the six other companies that were involved in the work performed on your propertyI also have our recorded walk through, text threads and call records available for your review As discussed with [redacted] via text message on 4/we anticipated some cleneeded due to additional work from 4/walk throughWe offered a final touch up clean and an additional mow/trim on the yard shortly before pictures or open house I'm so sorry this was never communicated to you Please accept our sincerest apology for any trouble and inconvenience we may have caused youAgain we highly appreciate your feedback as it will assist us in becoming better at what we do Thank you [redacted]