Point Fitness

My contract with this gym ended in 2019, but I am still being billed service fees. The gym owes me $52.50 and no recourse for action is being taken.
On December 20, 2019, I was billed for service fees in the amount of $26.25 which was withdrawn out of my account automatically, even though I had ended my contract the month previous and did not renew my membership. I called this in to the manager, ***, along with a screenshot of my bank records which I sent to him over text. He said that Point Fitness has no records of taking this money from me and that I was not on the system for owing the company money, but that he would check it out. He did not get back to me or offer a refund, indicating that there was no further investigation into the issue. On March 20, 2020 I was charged $26.25 again. I texted *** on April 8, 2020 to find a resolution and he has told me that nothing can be done at the moment as the gym is closed due to Covid-19. He explained that money should not be coming out of my account as "all accounts are frozen and payment are all turned off" (text). He has promised to look into this "once gym is open" but I am seeking help from the Revdex.com because I do not want money to be withdrawn from me in another three months and I am concerned that other people might have been billed without their consent or knowledge if there is no trace of me in their system, which is a significant error.

Since I started my Membership in August 4 of 2017 there have been ongoing billing issues. The first was in November after I had asked to have the payment withdrawn to line up with my paydays, as at time of my membership I was assured that changing the withdrawal date would be easy. I had submitted in writing to *** to have my payments come out biweekly on October 12. On November 17 I was informed of there being account issues with my payment (via email) and that the Manager was talking to head office to have the NSF feed waived at This time I reviewed my statements and the following had occurred as the payment was not withdrawn on date requested in their system. It was to come out on the 11th of November 2017, but instead showed in my banking records as being withdrawn November 7th. due to NSF with the bank I paid 48.00 fee and the transaction was canceled, then on November 14th Point fitness withdrew -24.42 and the on the 15th 27.75 as an NSF fee.

Follwoing this incident I went in and talked to *** the manger and he emailed me a invoice. detailing the withdrawal schedule. At this time I he mentioned I was not the only client and that this was an issue with their service provider. I did point out that the payment was either coming out 10 days late or 4 days early. Going forward I simply ensured that I had the funds in the account on the Tuesday before payment was scheduled to come out.

Then on Janurary 23rd I was informed by my sister who was listed as my emergenct contact that point fitness had contacted her about signing up. I in no way provided them my personal info and that of my Emergency Contact to beused for sales calls. I informed the manger of the break in FOIP laws and that he should be more careful. At this time we discussed more about the ongoing issues I had with payments and that he needed to stop talking about it and take action. Which as of last week has not stopped as my sister received a call from them, she did not answer as she was at work, when she called the number back it was point fitness that answered.

Following this conversation the manager emailed me the next day stating that he had coached his team not to call emergency contacts for sale opportunities, and that he would waive my membership fees for the month of February 2018.
According to my bank record this was not the case. On February 5th there was a withdrawal of 24.42 and then on February 6th there was another for 27.75. this was not due to an NSF and at this time I have not heard or contact Point fitness or ***. At this time because of the ongoing billing issues I am seeking to end my contract due to breach of trust.