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Point One Auto Reviews (2)

Per [redacted]'s complaint, ID# [redacted] ([redacted]) I have attached copies of all paperwork signed by the buyer at the time of purchase. The buyer acknowledged and declined the offer to purchase the Contract Cancellation option, declining to receive any right to cancel or receive a refund. (See...

enclosed "Contract Cancellation Option Agreement") Per the attached Purchase Order with Federal Disclosures the buyer acknowledged that the vehicle was sold As Is  and and agreed there is no cooling off period unless the buyer purchases the contract cancellation option, which was declined. As a gift I purchased and provided the buyer with a free 90 day warranty from [redacted], not to be confused with the buyer purchasing a warranty from Point One Auto.Per the attached Buyer's Guide the buyer signed and acknowledged that the vehicle is being sold As Is with No Warranty, with the following information provided "You will pay all costs for any repairs. The dealer assumes no responsibility regardless of any oral statements about this vehicle." As the buyer did not purchase a warranty but was given a 90 day warranty as a gift, any issues or request for resolution regarding what the warranty will or will not cover should be discussed with [redacted]. Thank you, and please feel free top contact me with any questions or concerns.

Review: My name is [redacted] I had called this morning regarding a car I had bought 2 weeks ago. I had spoken to [redacted] and told him what was going. On January 25th I had bought a 2007 [redacted] HHR from Point One Auto in Sacramento DL #[redacted], Located at [redacted] When I purchased this vehicle I got a 90 warranty to go with it. On February 6th the vehicle was driving and sounding different so I had taken it in to [redacted] dealership in the [redacted] on February 8th to see what was going on. I had spoken to [redacted] about the problem. He had told me that my transmission is out and needs to be replaced. He then went on telling me that this condition has been a preexisting condition and it is all internal. He told me that the fluid was ¾ low but was due to the fact that the a/c compressor and evac and charge hose was leaking along with the coolant hose and radiator cap is both leaking and cracked. The serpentine belt is also cracked. [redacted] had told me that this was all happening before I had bought the car that there is too much damage to the transmission.

I had contacted my warranty company after getting the information and getting an estimate. One person had told me it’s not covered and another told me they will pay $500 towards the repairs. I had then called Point One Auto and told them what was going on and what [redacted] dealership had told me to see what he will do to help. I had told him that this was a preexisting problem and that he will not help me with anything.

Point One Auto – [redacted]

[redacted] – [redacted]

Thank you again for your help, I hope this problem get solved and I get a new transmission or all my money back for the car. If you have any questions you can contact me at [redacted]

[redacted]Desired Settlement: I just want the problem fixed. I would either like warranty or the dealer I had bought it from to fix the problem and pay for it all. Or I would like to get all my money back form the car. I had bought the car for $5,700 form Point One Auto. I am fine just getting the transmission fixed though I don’t think I should have to pay anything for it. I would like to have it done at the [redacted] dealership at the Auto Mall, I would like them to replace the transmission with a new one. I am attaching with this the warranty information, along with the estimate I had gotten form [redacted] dealership. I am also adding phone numbers to [redacted] who I had spoken to along with the number to Point One Auto.

Business

Response:

Per [redacted]'s complaint, ID# [redacted] ([redacted]) I have attached copies of all paperwork signed by the buyer at the time of purchase. The buyer acknowledged and declined the offer to purchase the Contract Cancellation option, declining to receive any right to cancel or receive a refund. (See enclosed "Contract Cancellation Option Agreement") Per the attached Purchase Order with Federal Disclosures the buyer acknowledged that the vehicle was sold As Is and and agreed there is no cooling off period unless the buyer purchases the contract cancellation option, which was declined. As a gift I purchased and provided the buyer with a free 90 day warranty from [redacted], not to be confused with the buyer purchasing a warranty from Point One Auto.Per the attached Buyer's Guide the buyer signed and acknowledged that the vehicle is being sold As Is with No Warranty, with the following information provided "You will pay all costs for any repairs. The dealer assumes no responsibility regardless of any oral statements about this vehicle." As the buyer did not purchase a warranty but was given a 90 day warranty as a gift, any issues or request for resolution regarding what the warranty will or will not cover should be discussed with [redacted]. Thank you, and please feel free top contact me with any questions or concerns.

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Description: Auto Dealers - Used Cars

Address: 15 Business Park Way Ste 107, Sacramento, California, United States, 95828-0959

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