Pointe at Steeplechase Apartments (The)

Sent: Tuesday, May 03, 2016 3:43 PM Subject: [redacted] To whom it may concern, My name is Brenda and I am the property manager of The Pointe at Steeplechase. I have read the letter that Mr. [redacted] wrote to you. I would like to correct some of the statements that he gave and he...

also promised me that he would go into your system and correct his statement. Mr [redacted] has lived here since 11/20/2012 the statements that he was making in his letter were due to all the issues he has had since he has been here. We are a new Owner and Management Company that just took over in October 2015. We are currently under renovation and have informed the residents of the renovation.We are trying to not only improve the property but also the service that the residents were receiving from previous management.We did sent out a notice in regards to no hot water due to one of our boilers not working, that happen to feed Mr. [redacted] section and needed to be replaced. We also informed those resident should this be an inconvenience to please call the office. Mr [redacted] did not call until 3 days later to request a concession. At that time we informed him that a clean vacant unit in an other section was available for him to take a hot shower.    Since we've received your letter we have made personal contact with Mr. [redacted] in regards to his concerns and desired settlement.He apologized for not informing you of the problems that were with previous management and the only issue he had with us was the boiler breaking on us tha is under warranty and we could not touch it. We had to wait for a new one to be delivered. We did offer Mr.[redacted] and any other resident a discount off of their utility bill for the inconvenience. Please feel free to contact us if you should have any questions at 281-890-8644 Thank you  Brenda [redacted] Community Director The Pointe at Steeplechase Phone: (281) 890-8644 | Fax: (281)890-4562 8901 Jones Rd  | Houston, TX 77065 [redacted]