Pointex Packaging Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: We have been using this type of bag from a different supplier for a few years and never had a problem We decided to change to Pointex because they offered the same bag at a lower price It seems that the old saying "you get what you pay for" proved to be true with this decision We have returned to the original supplier and have been problem free since.Our packaging process has been the same since the beginning, same equipment and same steps.We are 100% convinced that the bags, material, and/or process used by Pointex to manufacture these bags is the cause Several different customers complained about the same problem.We continue to hold the balance of the unused inventory for Pointex to pickup up for a refund They can conduct further tests if they wish In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The first purchase was for about 34,bags and we used them all without receiving any customer complaint The second order was for about 57,and we used almost half before multiple customer complaints came in As I mentioned earlier we have multiple pictures that our customers sent us with the defect, some of which I included in the first message We also have one damaged bag that one customer mail us The vendor is more than welcome to come to our bakery and analyse this bag and I can email them all the pictures our customers sent us over a two week periodWe continue to hold about 30,bags which we cannot risk using for fear of more customer complaints Even if just 1% of the bags have the defect, we cannot take the riskThe vendor claims they stand behind their products, so do we When a customer complaints about the quality of our products, we don't argue with them but instead try to find an acceptable solution So far, we have not had such an offerI can also give them the contact information for ourcustomers that complained and they can call them to confirm the problemWe have 30,bags on hold that we cannot risk using In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The first purchase was for about 34,bags and we used them all without receiving any customer complaint The second order was for about 57,and we used almost half before multiple customer complaints came in As I mentioned earlier we have multiple pictures that our customers sent us with the defect, some of which I included in the first message. We also have one damaged bag that one customer mail us The vendor is more than welcome to come to our bakery and analyse this bag and I can email them all the pictures our customers sent us over a two week period.We continue to hold about 30,bags which we cannot risk using for fear of more customer complaints Even if just 1% of the bags have the defect, we cannot take the risk.The vendor claims they stand behind their products, so do we When a customer complaints about the quality of our products, we don't argue with them but instead try to find an acceptable solution So far, we have not had such an offer.I can also give them the contact information for ourcustomers that complained and they can call them to confirm the problem.We have 30,bags on hold that we cannot risk using
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***, I reviewed the answer from my customer but it sounds like they forgot how we responded to their complaintLet me review the history of this orderThey ordered the 1st time bags and there was no complaint then they re-ordered and we sent the exact same quality bag More than days of receiving the bags they had e-mailed us that they have a problem with the bags, we right away arranged that our sales person should go down to see and review it and when he was there they didn’t show him any damaged bags and where not able to show on the bag itself that its poor quality the only think they showed is some pictures they got from a customer that it tears when packing then we took it over to our quality control department and they as well didn’t see anything wrong with the bag , As explained in the previous e-mails we don’t know what their customer did with the bags and where he stored it and again yes we stand behind our products and if a product is damaged we would issue a credit but in this case there is nothing wrong with the bag , as you can see they themselves can't show any proof just keep on saying that its poor quality Thanks for your understanding please confirm the receipt of this e-mail Thanks ***
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Hi ***, As discussed on the phone the below is the answer to complaint id #*** *** *** ordered this poly bags the 2nd time we delivered it on 07/**/2015 when we got the complaint on 10/**/we sent down the sales rep and he looked it
over and gave it to our quality control deptThey didn't see anything wrong with the bags it was the same quality as the first order that we had no complaint What happened with the bags from delivery till they got the complaint from their customer we don't know We are not at their warehouse to see how they pack it and where its being stored We stand behind our products and if it would be damaged or different from what ordered we would definitely pick it up and issue a credit but in this case we don't see why we need to pick it up and issue a credit Hope this clarify ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The first purchase was for about 34,000 bags and we used them all without receiving any customer complaint.  The second order was for about 57,000 and we used almost half before multiple customer complaints came in.  As I mentioned earlier we have multiple pictures that our customers sent us with the defect, some of which I included in the first message. 
We also have one damaged bag that one customer mail us.  The vendor is more than welcome to come to our bakery and analyse this bag and I can email them all the pictures our customers sent us over a two week period.
We continue to hold about 30,000 bags which we cannot risk using for fear of more customer complaints.  Even if just 1% of the bags have the defect, we cannot take the risk.
The vendor claims they stand behind their products, so do we.  When a customer complaints about the quality of our products, we don't argue with them but instead try to find an acceptable solution.  So far, we have not had such an offer.
I can also give them the contact information for ourcustomers that complained and they can call them to confirm the problem.
We have 30,000 bags on hold that we cannot risk using.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We have been using this type of bag from a different supplier for a few years and never had a problem.  We decided to change to Pointex because they offered the same bag at a lower price.  It seems that the old saying "you get what you pay for" proved to be true with this decision.  We have returned to the original supplier and have been problem free since.
Our packaging process has been the same since the beginning, same equipment and same steps.
We are 100% convinced that the bags, material, and/or process used by Pointex to manufacture these bags is the cause.  Several different customers complained about the same problem.
We continue to hold the balance of the unused inventory for Pointex to pickup up for a refund.  They can conduct further tests if they wish.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We have been using this type of bag from a different supplier for a few years and never had a problem.  We decided to change to Pointex because they offered the same bag at a lower price.  It seems that the old saying "you get what you pay for" proved to be true with this decision.  We have returned to the original supplier and have been problem free since.Our packaging process has been the same since the beginning, same equipment and same steps.We are 100% convinced that the bags, material, and/or process used by Pointex to manufacture these bags is the cause.  Several different customers complained about the same problem.We continue to hold the balance of the unused inventory for Pointex to pickup up for a refund.  They can conduct further tests if they wish.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi [redacted],   As discussed on the phone the below is the answer to complaint id #[redacted]   [redacted] ordered this poly bags the 2nd time we delivered it on 07/**/2015  when we got the complaint on 10/**/15 we sent down the sales rep and he looked it over and gave it to our quality...

control dept. They didn't see anything wrong with the bags it was the same quality as the first order that we had no complaint .   What happened with the bags from delivery till they got the complaint from their customer we don't know  . We are not at their warehouse to see how they pack it and where its being stored .   We stand behind our products and if it would be damaged or different from what ordered we would definitely pick it up and  issue a credit but in this case we don't see why we need to pick it up and issue a credit.   Hope this clarify     [redacted]