PointOS

Stay away from them
I have been using the system for some time. Started with point os pro and ended with Point XE. I just cannot express how much frustration, loss of money and time. Where do I start
Freezes all the time
Need to restarted multiple time a day
Terminals loose connection to the data bases multiple time a day
Support is a joke
The list goes for ever, but these are that main issues

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I'd really like to hear these recorded calls were I am "screaming." You are Being very dishonest nowYou are clearly missing the last time I called, where I was on the phone for hrs and your technical support person, said that we would have to call the manufacturerAlso, I was calling multiple times due to the fact, your representative lied saying you would take my callsThen, you knowingly put me straight to voicemailI want answers, and that lack of professionalism is a jokeWhat "business" ingnores PAYING customers phone callsAnd I will be calling technically supportTo get in writing that our system, like they said the last time, is malfunctionedAnd the rest in going to my attorneyAlso, how many times is someone going to tell me a manager will call me back and no one calls? Also, I want everyone to know how horrible and dishonest this company is, You and your representatives areAnd to have this NEVER happen to any other business again! Regards, [redacted]

PointOS Support tech [redacted] actually fixed all outstanding issues with this Customer early on the afternoon of Friday 6/ He began the call at 12:and finished approximately minutes laterTicket # [redacted] # [redacted] If you would like the call audio, we can send that as wellRegards, [redacted] ***

I am being charged for their service, I no longer have. It's been over a year since I dealt with them.

This cusomter is not being honestThey purchased as system using a lease option through time paymentThe terms of that lease is between the customer and *** ***Which was disclosed fully to them and they sigend the agreementPointOS has no control on leasing companies terms and conditions
Customer also makes claims we wont help themPLease see numerous support tickets where client is calling in to report a disfunctional printerHowever it is detemined twice by our support team that in fact the unit was just unpluggedThe customer further complains we won't train themPlease see email from PointOS to the contraryOur CEO even spoke with the manager to let them know we would be happy to train and get the system set up

I bought a restaurant in April and inherited a pointOS system. It worked pretty well for what the previous owners used it for, but I decided to go with a different Pos system last week. The day before going live with the new system, I get a mysterious $1200 charge on my credit card. It took some digging to find out what it was, but it turns out they charged me for a year of support on 6 terminals at $199 a pop. I have no contract with them, and as a matter of fact, to my knowledge, they shouldn’t even have my credit card number unless they scalped it from the merchant account.
While trying to come to a solution on this whole matter, the previous owner contacted them to be yelled at, and told that they’d have to take it up with the new owner(me). We also found out that the emails sent to warn of the new charges were sent to the previous owners email, which is no longer used by them.
I’ve called multiple times over the past 3 weeks to be told that someone will be contacting me, to resolve this issue, but have yet to speak to even one representative of PointOS.
It’s unfortunate that they’ve handled the situation this way. I feel like they’re holding my money hostage, and with the startup of our business, we lack the funds for something like this. I consider myself a humble person, and I don’t post reviews in vain. This was a last resort.
Be weary of this company. Beneath the highly rated Revdex.com mark, this is how customers are treated.

PointOs had a new version of its software that was supposed to be out end of 2016, Finally I had a client purchase the software(I am a reseller) in August of 2017, they had posted on their website that they will give you the FREE upgrade to the new *** called PointOS XE, so they finally released the product in June of 2018 (2 years after they promised). I called about getting the Free upgrade that they had promised on their website, and the person the I spoke with at x720 told me that if I did not have it in writing they will not honor it, I cannot believe that they would do this to their own resellers, this company is SCAMMING and you should be VERY VERY cautious about doing business with them, they will RIP YOU OFF.

Please provde us with how you still dont have a working POS system, and please also let us know how you have not recieved $99 in tech support plus all future updates. Lastly please provide evidence of a faulty unit and we will have them replaced next day. Until that we here at PointOS consider you to be unreasonable and will gladly speak to your attourney. We wish you all the best with your business. PointOS Management team.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
If I'm being "dishonest" please tell me why no one has fixed the mechanical errors on the system itself and why my system still isn't fully set up. I still haven't received a call back from anyone. And how come no one has acknowledged the mechanically error with the computer systems. The printer was fixed yes. But, it was more than that. I called 3 different times for different problems with the printer. 1. Not being correctly put together because quote "This should be installed by a professional." 2. They never connected it to the back printer. 3. It still won't print our orders to the back. Also, half of this equipment is cut off and cannot be used the way it is. This company is the dishonest one. They have ignored my phone calls. Said they would transfer me to the manager, when the manager was not in. ( and they knew that, yet didn't let me know that until I was left to their voicemail.) I will be summiting pictures of every wrong with this and then we will see who is the dishonest no on this situation. And I am still waitig for my phone calls to be returned.  [redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Definitely, on the phone with [redacted] for an hour and a half. I took a picture of the time call. Still not satisfied and my attorney is overlooking everything. Also, still haven't receive a phone call from you personally, [redacted]. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I'd really like to hear these recorded calls were I am "screaming." You are Being very dishonest now. You are clearly missing the last time I called, where I was on the phone for 3 hrs and your technical support person, said that we would have to call the manufacturer. Also, I was calling multiple times due to the fact, your representative lied saying you would take my calls. Then, you knowingly put me straight to voicemail. I want answers, and that lack of professionalism is a joke. What "business" ingnores PAYING customers phone calls. And I will be calling technically support. To get in writing that our system, like they said the last time, is malfunctioned. And the rest in going to my attorney. Also, how many times is someone going to tell me a manager will call me back and no one calls? Also, I want everyone to know how horrible and dishonest this company is, You and your representatives are. And to have this NEVER happen to any other business again! 
Regards,
[redacted]

[redacted] we are sorry you still are having issues. We will be happy to get you up and running please call support. We spoke with [redacted] last week he was a very nice man, and he was prepared to work with us, get training and set up. Then [redacted] called in screaming and yelling at our sales team saying that wouldn’t be happening. [redacted] proceeded to call the sales over and over in an attempt to further harass the sales team that was just trying to help after they informed her she was calling sales and needed tech support. With all that said we stand behind our product and support team, we log all calls and sessions for this very reason, we show no mechanical failures. Please call support and they will get your terminal setup. As far as training please see attached emails. Your sales rep made multiple attempts to try to schedule training, which we are still happy to do.

PointOS Support tech [redacted] actually fixed all outstanding issues with this Customer early on the afternoon of Friday 6/23.  He began the call at 12:04 and finished approximately 45 minutes later. Ticket #[redacted]  #[redacted].  If you would like the call audio, we can send that as well. Regards,  [redacted]
[redacted]

This company does not stand by their products or compensate customers for expenses directly tied to fixing defective products the company has sold. Company is full of empty promises and brushes off legitimate concerns of customers.
Implementation of the PointOS Profesional software along with their hardware bundles was an unmitigated disaster. The software is riddled with glitches, anomalies, malfunctions and bugs. I spent hours and hours and hours on line with tech support fixing problems within the first 2 weeks.
After an agonizing opening week with thousands of dollars lost in “comped” food and upset customers I called in an IT expert to find and fix the problem. Ultimately, the hardware I received had a defective network adapter that caused the software to malfunction. PointOS abdicated all responsibility for their defective hardware and dragged me along from 8/9/17 to today without ever offering a resolution.
As a small business owner, I urge you to steer clear and wish you only the best of luck if you've made the mistake of purchasing the software before reading this review.
Feel free to call with questions.