I’m confused with [redacted] ’s response She is rejecting our response but states she was able to book vacations She also states she was explained the rules by our office and when they joined the program (its also in the contract she signed)To address the other statements:1- in regard to the vacations booked that were cancelled That information was provided by *** I don’t work for [redacted] nor do I have access to their accounts so I relayed the information that was provided to me The claim is that the [redacted] ’s are not happy with the program because there is no availability There is availability it just seems like the [redacted] ’s aren’t happy with their choices That is out of our control.2-she claims she checked availability in Florida- Northern Atlantic Coast between April-Dec and there is nothing available Attached is a screengrab of the search I did this morning for that exact criteria Exchange Vacations(using points)- There are resorts available with 2,units Extra Vacations (cash option)- there are resorts available with 1,units 3- she states the [redacted] ***, [redacted] ***, [redacted] Resort is “outdated” that is a matter of opinion and no grounds for a Revdex.com complaint.If she doesn’t want to keep the [redacted] membership she can cancel it without penalty.The original complaint states she wants a refund- per my initial response we did not sell her the product nor did we collect the money She would need to take that up with ***, not Points USA, [redacted] or *** That was also explained to the [redacted] ’s by our office on multiple callsI am requesting this complaint be closed and removed as there is no complaint against Points USA
I’m confused with [redacted] ’s response She is rejecting our response but states she was able to book vacations She also states she was explained the rules by our office and when they joined the program (its also in the contract she signed)To address the other statements:1- in regard to the vacations booked that were cancelled That information was provided by *** I don’t work for [redacted] nor do I have access to their accounts so I relayed the information that was provided to me The claim is that the [redacted] ’s are not happy with the program because there is no availability There is availability it just seems like the [redacted] ’s aren’t happy with their choices That is out of our control.2-she claims she checked availability in Florida- Northern Atlantic Coast between April-Dec and there is nothing available Attached is a screengrab of the search I did this morning for that exact criteria Exchange Vacations(using points)- There are resorts available with 2,units Extra Vacations (cash option)- there are resorts available with 1,units 3- she states the [redacted] ***, [redacted] ***, [redacted] Resort is “outdated” that is a matter of opinion and no grounds for a Revdex.com complaint.If she doesn’t want to keep the [redacted] membership she can cancel it without penalty.The original complaint states she wants a refund- per my initial response we did not sell her the product nor did we collect the money She would need to take that up with ***, not Points USA, [redacted] or *** That was also explained to the [redacted] ’s by our office on multiple callsI am requesting this complaint be closed and removed as there is no complaint against Points USA