Poke A Dotz Tattoos & Piercings

Review: I have been pierced by this company that has not taken the proper precautions to perform an adequate piercing on my face. This company has pierced me and left an scar and not only that but the piercing fell out the same day the installed it. And when I went back to the place they had curse at me and escorted me out of the business. I have ask several times for them to one replace the jewelry, mount it down again or refund my money. She insisted to tell me that she was not going to do so and that I need to leave the shop. When I asked to see her licenses she continued on about me needing to the the shop so at this time I feel as though she is not a licensed piercer which this occurred a couple years back. I am highly upset I now have a scar under my left eye about an 1 inch. And I also have taken a financial lost in this matter as well.Desired Settlement: At this time I would like a refund and for the place of business to be inspected as well as the license checked and cleared up to date.

Business

Response:

I have no clue who this person is at all, I can assure you if there was any issues with the Piercings, I would of easily tooken care of the same issue the same day if possible or would of had the client wait 2 weeks for the piercing to heal before I took care of it again. We also have our clients filling out a form stating that they understand that a piercing can change the appearance to their face after . I who all my clients refer to me as Lady Giggerz, have been license since the age of 18years old I am now 24 she can go online and also find my license through the Sacramento's health department .

Review: Very unsatisfied with the tattoo & they refused to give me a refundDesired Settlement: This shop is very unprofessional & has a bunch of bad reviews that I'm just now finding out & they should be closed down!

Business

Response:

The tattoo she received was an unfinished tattoo, before we even started the tattoo, our artist [redacted] drew the tattoo over a name she was covering with the exact colors she was using and how it would of been done explain to her thoroughly . She even made sure she got the okay from the client before she got started. In the middle of the session the client stop our artist and was unsatisfactied with the tattoo remind you it wasn't finished yet and didn't want to finish it so we agreed to to take take off $120 of her tattoo which was $270 so she only paid 150 because she made it extremely uncomfortable in the shop while there was other clients and she agreed to it then she came back and wanted a full refund but we explained to her that we already discounted her and even already had touch up another tattoo for free another artist did for her that she was unsatisfied with for free. After she finally left she started slandering our shop name on social media and I as the owner, [redacted], didn't want her to be that unhappy the way she was so I offered to pay for her tattoo and she never responded and kept on with slandering our shop name so we couldn't do nothing but give up on the situation.

Review: 1) On 09th of November, 2015 I went to the shop at approximately 7:30pm, and as we discussed the situation, you agreed that the project was going to be completed and no additional charges were going to be added to the $220.00 paid towards the project; and you made a call to [redacted] from your personal cell phone and during the course of the conversation, she acknowledge to continue with the project; and that I am too call 11/10/2015 after Choir Rehearsal at 7:00pm to see if either [redacted] is still working on her customer; or I have to reschedule for another date to complete the arrangements made 11/05/2015;2) On 10th of November, you contacted me at [redacted] using your personal and business phone number [redacted] and stated to either contact you at 7:00pm to see in the cameras if [redacted] was available or not; and if not, we are to reschedule for another date and time to complete the 09th of November incomplete project; and before I had the chance to either contact you to move forward after rehearsal I received a text message that states in part by [redacted], "I'm gonna have you come in tomorrow to discuss your options. I have a birthday dinner to go to after this last tattoo;" this text message was sent at 5:57pm; and at 7:09pm I responded to include sending [redacted] vital information pertinent to the project of 09th of November to be completed along with the lines to be around both left and right arm; top and bottom; 3) On 11th of November, I reached out to [redacted] pertinent to the text message to come to Poke a Dotz; please refer to item 2; and I stated in detail being home and stating that I am free for either to speak by phone or to come in and complete the project that was not completed 9th of November, 2015; or that we can schedule for 16th of November to complete the project; and given the lack of response, I went to the shop given her text message that she wanted me to come to the shop to discuss our options;Desired Settlement: 4) On 11th of November, because of a lack of correspondence and communication between both you as Owner and [redacted] the artist, I was compeled to record the conversation between [redacted] and myself in the event the dialogue did not suffice and if not satisfactory then you being next in line as Owner, honor your request to reimburse me the deposit of $40.00 given 11/05/2015 and $40.00 given 11/09/2015; which is a total of $80.00; and too that the defective A on the right arm to be fixed.............

Business

Response:

This Client definitely left a lot of details out. He come in to our shop about a complaint about another shop that charge him $300 for 2 tattoos on his fists and was also inquiring a new tattoo on his arm which our artist [redacted] quoted him $220 for, now before we started the tattoo we always put the stencil on first and get the clients approval before we actually start tattooing then when she was finish he wanted to add a extra letter "A" in the area of the arm where if the arm sits a certain way it'll look distorted when you hold your arm out to look at it just a bit because the tattoo wraps around the arm, everyones skin sits differently if you twist and turn by the time she was done with him it was 6pmwhich was her next appointment turn, he then wanted to add more to the tattoo but she couldn't because her next appointment was there so she didn't get to discuss much whether if she was gone charge him more or just do the piece along with the price so she just told him to try to come later and see if she was done so they can talk more about it, by the time she was done with her next appointment she had to leave so he came in after she had already left and saw me the owner,[redacted], I told him she had already left and we can try to set him in for the next availability she had or he can come in on his next appointment that he had already set for the following week, but he wanted it done right away so I told him she's very booked out tomorrow and we can try to fit him in at 7pm the next day and to call before he comes in. I wasn't there when he got the tattoo so I didn't fully understand what he was talking about so I was going based off what he told me. He kept telling me she said that she would add on to the piece for free but when I spoke to her she said she never said she would add on to to the tattoo for free because she already had touch up the whole 2 tattoos the last shop messed up for free and even added on to it for Free and he liked what she added on to the writing on hands so he wanted the same for his arm tattoos so she only told him to come later to discuss it but he came just a bit too late. The next day came and she ended up busy by 7pm to fit him in so she had text him to tell him to come the next day to discuss their option, thatTuesday he was blowing up our phone I sat on the phone with him for about 15mins that day explaining to him that she's very busy and we will try to get him in and explain that he really likes her and her work including all her ideas for his next tattoos and does not want to loose her as an artist so I assured him we will get the job done if not today then next availability. He still kept on the calls and text throughout the day, to where it kind of got stressful for the artist and I because we already had told him to call us at 7pm so we didn't understand why he kept calling and texting which started to make us uncormfotable so I called him and offered him his $40 deposit back for next weeks appointment and on the form says we DO NOT DO REFUNDS for deposits but we just didn't know what else to do because he couldn't be patient with us, I did offer him a refund but he denied the refund and insisted that he didn't want to loose [redacted] as artist ! So as it got close to 7pm[redacted] was still busy so she text him and told him to stop by the next day to go over different options. The next day was a Wednesday both me and [redacted] was very busy with clients but she stopped what she was doing stepped outside and spoke to him when he showed up so I thought they settled the situation but about 15mins later I notice him still in the shop, I had about 5clients waiting on me but I stopped and asked him hey why is he was still here, he said he was waiting on me for a refund so I told him ill talk to him after I get done with all my clients. Then one of my clients realize that he was secretly recording the shop so he stepped outside and looked from behind and saw for sure that he was recording and had my clients girlfriend and [redacted]s baby on his phone so my client felt an severe breech of personal privacy, so he came in and grabbed his phone and asked him to delete it; why was he recording and that is not ok to record without their consent. While all this was happening it made [redacted]s appointment that was quoted $250 uncomfortable so he up and left never came back, so this is the reason why we decided to not refund him his deposit because of the scene he caused to where her client left and money was loss now because we have our clients pay after . We even had to call the police on him, just to get him to leave and help get the situation settled! We also have all the text messages of from [redacted] still saved and none deleted to show why we were so uncomfortable with him.

Consumer

Response:

I am rejecting this response because: The response is completely showing a conflict of interest, a bias statement and favoritism; and too forgot to mention that a CPS report has been made for Child Negligence and Child Endangerment while a piercing and tattoo parlor are coming in contact with bodily fluids; and one does not know if the child that belongs to the Artist, [redacted], may have come in contact with an exposure to some type of illness; because if not mistaken at the age of under 3 months, all health immunizations have not been provided to that child. As a previous Mandate Reporter in the field of Case Management it was my duty of care and obligation to contact CPS immediately and the Department of Public Health because no employee child, especially at around 3 months or less, should be in place that does piercings and tattoos. This business provided false advertisement in pricing; I paid a total of $220.00 for work that was not completed; because the day of 11/09/2015 when I was scheduled for 2:00pm, Ms. [redacted] and business owner called me to tell me they were out eating Tacos and will be back shortly; so instead if starting at 2:00pm; and having nothing prepared for me, the process did not begin until approximately 4:00pm; a 2hr loss of time; Ms. [redacted] needed to eat, needed to download a font that should have been done prior; as to why there is a deposit involved; and since her 6:00pm client came, my work on my arms was incomplete and not completed; and I waited outside; and then I went home to get a deposit for another appointment of 12/08/2015; and upon my return Ms. [redacted] had left the shop. Owner agreed to reimbursed me deposits and to get the job completed that I paid for in the amount of $220.00 and too on 11/10/2015 she made a phone call stating that I can have my monies back; and on 11/11/2015 I went back to get my monies; but when I saw that there was a child under age in a place that could expose her to an illness and to health issues given her age and not all immunizations completed, I was compeled to record the child so that I can proceed with filing complaints with agencies applicable to investigate what I believe is child neglect, child endangerment and too unfair business practices, false misrepresentation of fees, and uping prices without notice, but on the same day that the tattoos are already in progress. Owner agreed to reimburse me with the funds on 11/10/2015 and because of the situation, in retaliation of having evidence to produce to Child Protective Services, County of Sacramento, Owner made the executive decision not to return me my funds; and then manipulated the situation by stating that if I delete the footage, that I will get the property grabbed from my hands, to include my cell phone from the Owners guest; and in doing so, when Sacramento Police Department confirmed that the recordings were deleted they refused to return my monies; so this act is an act of extrinsic fraud by the Owner herself to avoid having her shop in violation for what transpired on 11/11/2015 based on my footage of a child beyond the point that can cause that child potential health issues should that child come in contact with persons who just got a tattoo or piercing; or come in contact with chemicals or other items already used on a person. I believe Owner is liable to return my funds based on conducting unfair business practices, false advertisement in pricing, not completing work that is already paid for; and not returning deposits that were paid for dates that tattoos will not be provided by the shop; Owner can not keep money that work has not started; and too Owner should honor her offering of the return of the deposits; and too that Ms. [redacted] was to complete the incomplete work and correct the mistake on the right arm with the letter A. About the complaint of a previous tattoo artist, yes, it was a pricey tattoo and it was the Owner whom stated 11/05/2015 upon viewing the tattoos on my hands that it was a poor job and then Ms. [redacted] stated she would have charged me all together $125.00 for both hands, not $250.00; I do not know where she gets $300.00. It was a $250.00 price and a tip of $50.00 for the Artist; but not once did I complain about the artist, I stated I was looking for an artist that can do a job and do it right; and Ms. [redacted] did charge me $20.00 to correct all the errors from the previous artist; and I am grateful for that, but not grateful that she kept my deposits for days that there is no entitlement for; and too that the return of monies because I was recording what is now sitting in the hands of Child Protective Services because NO CHILD SHOULD BE IN A TATTOO AND PIERCING PARLOR; for health and city, county and state codes and policy procedures. In summary, the withholding of the money is not based on merits that of Owners response, but out of retaliation for recording what are violations for the causations stated above. I did get a call from the Owner, did not speak with her because she did not contact me to negotiate returning moneys owed back to me, but that I left out certain things; and so this e-mail serves as to providing in more detail what the purpose of the recording took place; and too the Owner allowed for a hostile situation to have occurred and as to why the client who Ms. [redacted] was working with got up and left; and we can only speculate that the client probably came back another day given that Sacramento Police Department came to the scene and made aware of a CPS report to be filed be me for child negligence and child endangerment. Having forced me to delete the recordings of the child in danger and neglected; and being in a tattoo and piercing parlor is completed unethical and unfair business practices; and to hide the evidence and burden of proof in a court of law; the fact they forced me to delete the recordings (3 of them in total) speaks for themselves; and will have to answer to a Court of Law as to why the demand to remove evidence for Child Protective Services; so at the end, the only reason I did not get my monies back is because of the actions and the way it is conducting business and allowing employees to bring children to work; putting them at risk. It is my right to serve as my advocate for my monies; and I am asking Owner to return $120.00 before we find ourselves in Court, because that is the only alternative to this matter; and she was made aware that Court will be next if we can't settle this matter outside of Court. I mean no harm to the shop, but what took place 11/05/2015, 11/09/2015 and 11/11/2015 is not proper business procedures; and their actions are unacceptable and will be proven on the day of Court; should this be the route Owner wants to handle this matter. [redacted]

Consumer

Response:

I am rejecting this response because:I am very grateful that Business Owner of Poke a Dotz thanked me for showing concerns for [redacted]'s 11 month old baby. As in the field of Case Management; it was my only duty to compel as I would on other cases when living in San Diego to act upon by notifying Children Protected Services; and other entities available for investigation of the child was in danger or not of chemicals or bodily fluids of others when getting pierced or tattoos.Thank you for admission that you don't have the footage available that I have request; which translates to Extrinsic Mistake in a Court of Law because the footage; along with the Sacramento Police Departments who are not opposed to testify in Court; should this matter go to Court about not having a drawing area where she was stationed; and again, I already received from [redacted] (icloud) the recordings that I deleted per the request of Poke a Dotz; and when showing them to the Sacramento Law Library Attorney on duty, there is enough to demonstrate not just an $80.00 request to be returned to me, but for the Court to possibly make an Order upon and against Poke A Dotz for having an 11 month old child in a tattoo and piercing parlor for starters. If Poke A Dotz whiches to keep the $80.00; I will allow Poke a Dotz 2 by 12/11/2015 to make a rightful and proper decision to return me the $80.00 to the mailing address provided to them on their own personal records. I would like if all possible to have my $80.00 returned and avoid Court proceedings; the footage I have, is the same footage that Poke a Dotz asked of me to delete, but thanks to [redacted], I have now received the burden of proof in a Court of law to prove that my actions are justifiable as to why no arrest was made; nor a citation made; not an incident number was provided to Poke a Dotz upon their request against me.Please, in good faith, can we come to a resolution and provide me with the $80.00; or the deposit for 11/23/2015 of $40.00 I am willing to settle for. I just believe it is right and deemed just and proper to receive the $40.00 that was not used towards any work done by Ms. [redacted] on 11/23/2015. I believe asking for the $40.00 refund is in Good Faith and in Good Effort. Make the check payable to [redacted]

Business

Response:

Business states that that stand by their position. Consumer may take the next necessary action he believes is necessary.