Pokey's Smoke On The Water

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
There is a lot of things that he said that is very incorrect if we wanna go farther I have plenty of prof and so does my mom.
Regards,
[redacted]

Thank you for your letter dated October 6th 2015. You're correct in stating every business receives a...

complaint, although we are sorry about hearing about this complaint we are pleased to state our side. We provided to the Volkey wedding all that was in their contract. We also have a witness who is the Director of the Lodi, Wisconsin Chamber of Commerce who was present during a phone conversation when we told the customer on what we would provide and what we could not. This included the landscaping, and beer. No business would last long if they allowed a customer to make loud disparaging comments in the middle of service. In this instance, the Mother of the Groom was making loud comments about how we only provided 1 ½ barrel of beer and how they couldn’t have gone through that much, we have video proof as we changed out barrels. We showed her husband that very night of us switching one empty barrel and supplying another. In fact another ½ barrel was purchased that night. No beer pitchers were sold to customer that were NOT part of the wedding party. If we did this we would not make any money on the regular customers. This claim has no merit or sense at all.
 
As to the allegation that we would supply sod for a bare area, this was not promised or authorized by the building owner. They took it upon themselves to buy sod and lay it. This change to our property was done without our permission. The very next day they rolled their sod up and we expected them to come and get it. As of this writing they have not done so. Pertaining to the chairs we put them up outside and took them down. During the wedding reception we told the Mother of the Groom several times that we were sorry that she was not happy. Her own husband also told her to “just enjoy the day”. The Mother of the Groom continued making accusations loudly when I told him I would only deal with him, He agreed.
During reception two fights broke out from some of their drunken guests which we had to break up.
 
We firmly believe that NO REFUND is warranted in this matter of food and services as we fulfilled our contract. Side note - We have a Gazebo which is old and not structurally sound. We took it upon ourselves to hire a contractor to do a rehab to the steps, sanded and painted white all of the Gazebo so they could take pictures on their Wedding day. We did this at no cost to them. We are tearing down this Gazebo that was used just for their wedding. They were on a “very” tight budget, so we gave the ballroom at no charge to them also. We also had a very lewd sexual act on our dance floor in front of many children, when a father confronted participants a fight broke out.
 
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Pokey's Smoke on the Water
N 1430 Hwy 113
Lodi, Wi 53555
608-592-0601