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Polansky's Body Shop, Inc.

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Polansky's Body Shop, Inc. Reviews (3)

Complaint: [redacted]
I am rejecting this response because:-----Original Message-----From: [redacted] [mailto:[redacted]] Sent: Friday, September 23, 2016 9:48 PMTo: info <[email protected]>Cc: [redacted]Subject: Complaint # [redacted] Dear Revdex.com,I somehow sent the "I do not accept response" without giving my comment. I wish to add my comments and seek further assistance with my complaint. I did state that I was involved in an accident involving only my car. There was no parts for the wrecker service to pick up off the interstate as they suggested. I hit a concrete median from hydro-planing on wet pavement and scraped the right side of my car. There was nothing that required them to do anything additional to my vehicle. I had stated to three police officers that my insurance had been contacted and that they had a wrecker on it's way. This is nothing less than hi-way robbery, literally. The first two officers didn't have a problem with anything.There must be something else that can be done? As I had stated previously, the insurance wrecker towed my car 112 miles at the cost of $ 385.00 versus the 3 mile (if that far) tow, Polansky towed my car and charged me $545.00.How can a member of the Revdex.com get away with such theft? Do I need to contact an attorney?Thank you for your assistance in this matter.Sincerely, [redacted]
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The company states that it is "fair" to charge a customer or 14 gallons of fuel when they used 1/2 gallon.  The company states it is "fair" to define a 14 hour period as 2 days. What they did was to take full advantage of a young college student that found himself in a very difficult situation.  They might feel different if they stopped referencing all the Licensing and Regulations rules, the signs posted on the wall and look at the situation with a bit of old fashioned reasonableness.  Too bad when the all-mighty dollar wins over principles.  They call it fair, we call it greed where I come from. 
By the way the car referenced is not the car towed.  We own a [redacted].
 
Regards,
[redacted]

Response to complaint filed with reference to charges being too high and us working with the local authorities: What Ms.               has failed to communicate to you is that this was not a standard customer request tow. We were...

dispatched by Texas Department of Public Safety because she was in an accident. Had this been a standard (customer request) tow the fees would have been considerably less. When it is an accident tow (Incident management) there are other fees that apply such as cleanup of broken glass, plastic, metal, etc. Hooking up to a wrecked car is more difficult than hooking up to one that has not been wrecked, therefore costing more. We were recently audited by TDLR who regulates the wrecker industry and we were in compliance with everything they require from us. Bottom line is a tow from a wreck cost more than a tow from point A to point 11(consent tow) The Texas Department of Public Safety dispatches all wrecker services on rotation for the designated area. When dispatched we are required to tow the vehicle which was in an accident from the interstate or roadway. As stated above, these cost are different than consent tows and ail expenses charged to the customer are regulated. We assisted the customer as required by TDPS dispatch. The TOPS are not working with us. Is a true rotation cell and the wrecker service next on rotation is dispatched.

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