Replaced roofs after hail damage, house and garage, summer They did a super job Polar Builders came in with a top-notch crew and replaced the roofs in one day This may be hard to believe, but it is clearly the best roof job that I have ever seen The contractor explained every thing clearly When ever I had a question, I was able to talk to the contractor within minutes These guys have training and certification from a supplier that allows them to give the longest warranty in the business They were fast, easy to work with, and did superior work What more can I say?
Once we were notified by the Revdex.com that Mr [redacted] had a concern with Polar Builders we immediately researched the issuesWe found Mr [redacted] did have a QC ticket on file but it was evidently closed in errorWe were not tracking it as an open jobWe reached out to Mr [redacted] right away and set up time to meet with him and go over the issues with the gutter and the fascia? We discussed the specific issues and agreed to complete the repairs on 9/28/ The issue with the gutter was the downspout elbow came detached from the gutter and was leakingThere was not a sleeve in the gutter so there elbow was not secured to the gutterWe installed a sleeve, attached the elbow, caulked everything and checked the pitchWhen we looked at the fascia damage it was very round in shapeThere could have been a knot that popped out or even a woodpecker involvedWe filled the hole with wood putty and painted the trim to matchWhile neither of the issues seemed like a direct result of the roofing project we completed the repairs free of charge anywayMr [redacted] was pleased with the actions taken to address his concernsPolar Builders takes these concerns very seriouslyWe will review our internal processes with QC tickets to ensure this does not happen again.?
Polar Builders replaced the roof and windows in our home as a result of storm damage [redacted] is very knowledgeable and professional and was accessible from start to finish He took the lead in working with our insurance company to ensure a smooth process and was on site from time to time to monitor progress The Polar crews that completed the roof and window projects were professional, courteous and did a great job cleaning up the construction site when the jobs were finished I have and would again recommend Polar Builders to family and friends Thanks
Polar Builders did a fantastic job replacing our roofThey worked closely with the insurance company and all communications were prompt and straightforwardThey did the entire roof while we were out of town for the weekend and when we came back there wasn't a trace that they had been there other than the beautiful new roofI would highly recommend Polar Builders to all my family and friends
Polar Builders did an exceptionally excellent job when we had hail damage to our windows They not only identified the problem for us, they walked with us every step of the way, responding to every question or problem promptly, efficiently and completely Even our banker complemented them, saying most construction companies don\'t help with the paperwork as Polar did!
We hired Polar Builders to fix our house after a hail storm damaged our home Our rep [redacted] , assisted us through the entire process, including insurance inspections, construction, insurance claims- We truly appreciated the professionalism, expertise, and partnership we experienced throughout this process We most definitely recommend the company to others, and would enlist their service in the future! [redacted] & [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ Please see attached Insurance loss Statement with the total approved claim in the amount of There were only two items that were not done by Polar Builders: staining of wood shake for the amount and replacing the skylight kit for (please see page of the insurance statement) all other work was performed by Polar Builders in the professional manner with no quality concernsAll items that were not done were deducted from the totalThe outstanding balance owed is The initial invoicing to the homeowner did not include General Contractor's overhead and profit that most of the time gets approved by the insurance carrier after all work is completed and invoices are sent to the insurance company It clearly stated in the attached contract signed by the homeowner that any additional funds, supplements or overhead and profit that are paid through insurance proceeds related to the work is owed to Polar Builders At this time the balance of Customer repeatedly asked to keep insurance proceeds for the work Polar has doneAs it has been explained many times in the insurance restoration project the contractor is obligated to invoice the homeowner for the exact amount that the insurance company allocated for the approved scope of workAnything short of that is considered insurance fraud and becomes a license violationPlease refer to MN Department of Labor and Industry for any clarification on this matter At this time the past due amount of is due in fullThe payment is due now and any delays will result in late charges and other fees related to collections Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/09) */ Received information from the complainant which is attachedPlease review and respond Final Business Response / [redacted] (4000, 9, 2015/06/16) */ To Whom it may concern: This email is an explanation for the complaint submitted by Yang [redacted] in regards to an outstanding balance of The balance is owed based on the Safeco's insurance approval involving a window project performed by Polar BuildersThe amount charged equals the amount Safeco agreed to pay for the replacement of the windowsPlease see attached proofYang [redacted] did make their final payment of after he was explained that he could not withhold any funds from the insurance claim allocated for the repairsIf you have any questions please contact me directlyThank you Regards, Greg [redacted] Polar Builders Inc West Burnsville Pkwy Suite
After the hail storm that hit our home, a lot of contractors wanted to put a new roof on our houseI had just replaced the roof a year earlier and really didn't think I had sustained any damage [redacted] from Polar Builders offered an inspection with no pressure or obligationIn addition to the roof, he also inspected windows and gutters that others had ignored Thanks to ***, my insurance covered my roof, most of my windows and all of my guttersWithout his thoroughness, that would have been a loss that I would not have recovered Thanks [redacted] and Polar Builders! Great Job
Polar builders were here when they said they would beThey were prompt and completed the job in a timely mannerThey do great work! We would recommend anyone we know to work with Polar builders because of their commitment to customer care and supportPolar builders and theirs sales associates have been an amazing company to work withThey walked alongside my family and me as we have struggled with the insurance company’s paperworkPolar builders is an A+ company!
our roof from 1-is a from the profetionals at Polar Builders, our Sherman/Pentico home looks great.thank you our house looks great from the profetionals at Polar, want to send out a thank you to the crew and Jason [redacted] j
Polar Builders replaced the windows in our home as a result of storm damageTheir knowledgeable, professional and customer-orientated services are highly appreciated and recommended to everyoneTheir staff, Jon [redacted] was accessible from start to finishHe took the lead in working with our insurance company to ensure a smooth process and was on site from time to time to monitor progressThe Polar crews that completed the window projects were professional, courteous and did a great job cleaning up the construction site when the jobs were finishedI have and would again recommend Polar Builders to family and friendsThanks - See more at: http://www.Revdex.com.org/minnesota/business-reviews/contractors-general/polar-b...⇄
Polar Builders did an excellent job for our familyThey worked with our insurance adjuster and walked us through the entire processWe were very impressed with the excellent timely serviceThe crew did an amazing job! We could not be happier about the service
I had a very good experience working with Charlie from Polar Builders He worked with my insurance adjuster directly when needed, answered questions promptly, and was very professional and helpful The roofing workers they contracted were polite and super efficientThey were friendly and non-intrusive as much as someone pounding on your roof can be I had a very positive experience and would recommend Polar Builders for any roofing needs you may have
Honest, Professional and Knowledgeable Contractor We interviewed many contractors for our roof and siding work Charlie from Polar Builders honesty and professionalism exceeded our expectation The project was done on tie and the crew was also very courteous and knew their work I would highly recommend Polar Builders to anyone
Initial Business Response / [redacted] (1000, 5, 2015/02/04) */ Polar Builders did not break the contract Materials delivered were NOT substandard ( please see attached invoice from the supplier and GAF brochure describing product delivered as GAF Lifetime High Definition shingle to complete a GAF Lifetime Roofing System with year warranty ) Polar Builders Inc offered to reschedule ( please see attached letter sent to Mr [redacted] ) or recover restocking fees identified in the signed contract in paragraph Mr [redacted] made no contact with Polar to discuss therefore the matter could not be resolved Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/02/18) */ ***Document Attached***
[redacted] I have been extremely impressed with the way things have gone I was shocked to see that everyone was able to get in and out of the house, installing ten windows, including moving furniture, removing and replacing window treatments, etc, and clean-up, all in one eight or nine hour day The communication has been excellent and the deadlines were reasonably set and met Everyone I have spoken to throughout the process has been pleasant and professional
I had my roof and several windows replaced by PolarService was great from start to finishThere was a misunderstanding about a window which was addressed to my complete satisfactionI was told they "want me to be happy" and I was
I hired Polar Builders to replace the roof on my house after a significant Hail storm in May, They were very prompt, their crewmen were very great and hard working, and they cleaned up the work better than I had hopedThe roof looks great, and I could not be more happier! I would recommend them to anyone looking for a solid roofing contractor!
We worked with Polar Builders in to get a new roof due to hail damage The entire process was professionally handled from start to finish and our rep kept us informed along the way It was very smooth and on schedule which unfortunately is not the norm today We would recommend Polar to anyone considering a claim as they truly do handle the entire process and work with you to accommodate your schedule! [redacted] ***
I have hail damages on my roof and siding in [redacted] from Polar Builders has contacted me to provide estimates to replace my roof and siding She worked directly with my insurance company and filed all the claims They have been able to get the approval from my insurance company quickly and then schedule the work in a timely manner They have replaced my roof, gutters and down sprouts, and the siding of the entire house I am very satisfied with the work and [redacted] has been very helpful and responsive to my questions all the time I would recommend [redacted] and Polar Builders to anyone for their home repair and improvement needs Sincerely, [redacted] ***
Replaced roofs after hail damage, house and garage, summer They did a super job Polar Builders came in with a top-notch crew and replaced the roofs in one day This may be hard to believe, but it is clearly the best roof job that I have ever seen The contractor explained every thing clearly When ever I had a question, I was able to talk to the contractor within minutes These guys have training and certification from a supplier that allows them to give the longest warranty in the business They were fast, easy to work with, and did superior work What more can I say?
Once we were notified by the Revdex.com that Mr [redacted] had a concern with Polar Builders we immediately researched the issuesWe found Mr [redacted] did have a QC ticket on file but it was evidently closed in errorWe were not tracking it as an open jobWe reached out to Mr [redacted] right away and set up time to meet with him and go over the issues with the gutter and the fascia? We discussed the specific issues and agreed to complete the repairs on 9/28/ The issue with the gutter was the downspout elbow came detached from the gutter and was leakingThere was not a sleeve in the gutter so there elbow was not secured to the gutterWe installed a sleeve, attached the elbow, caulked everything and checked the pitchWhen we looked at the fascia damage it was very round in shapeThere could have been a knot that popped out or even a woodpecker involvedWe filled the hole with wood putty and painted the trim to matchWhile neither of the issues seemed like a direct result of the roofing project we completed the repairs free of charge anywayMr [redacted] was pleased with the actions taken to address his concernsPolar Builders takes these concerns very seriouslyWe will review our internal processes with QC tickets to ensure this does not happen again.?
Polar Builders replaced the roof and windows in our home as a result of storm damage [redacted] is very knowledgeable and professional and was accessible from start to finish He took the lead in working with our insurance company to ensure a smooth process and was on site from time to time to monitor progress The Polar crews that completed the roof and window projects were professional, courteous and did a great job cleaning up the construction site when the jobs were finished I have and would again recommend Polar Builders to family and friends Thanks
Polar Builders did a fantastic job replacing our roofThey worked closely with the insurance company and all communications were prompt and straightforwardThey did the entire roof while we were out of town for the weekend and when we came back there wasn't a trace that they had been there other than the beautiful new roofI would highly recommend Polar Builders to all my family and friends
Polar Builders did an exceptionally excellent job when we had hail damage to our windows They not only identified the problem for us, they walked with us every step of the way, responding to every question or problem promptly, efficiently and completely Even our banker complemented them, saying most construction companies don\'t help with the paperwork as Polar did!
We hired Polar Builders to fix our house after a hail storm damaged our home Our rep [redacted] , assisted us through the entire process, including insurance inspections, construction, insurance claims- We truly appreciated the professionalism, expertise, and partnership we experienced throughout this process We most definitely recommend the company to others, and would enlist their service in the future! [redacted] & [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/02) */ Please see attached Insurance loss Statement with the total approved claim in the amount of There were only two items that were not done by Polar Builders: staining of wood shake for the amount and replacing the skylight kit for (please see page of the insurance statement) all other work was performed by Polar Builders in the professional manner with no quality concernsAll items that were not done were deducted from the totalThe outstanding balance owed is The initial invoicing to the homeowner did not include General Contractor's overhead and profit that most of the time gets approved by the insurance carrier after all work is completed and invoices are sent to the insurance company It clearly stated in the attached contract signed by the homeowner that any additional funds, supplements or overhead and profit that are paid through insurance proceeds related to the work is owed to Polar Builders At this time the balance of Customer repeatedly asked to keep insurance proceeds for the work Polar has doneAs it has been explained many times in the insurance restoration project the contractor is obligated to invoice the homeowner for the exact amount that the insurance company allocated for the approved scope of workAnything short of that is considered insurance fraud and becomes a license violationPlease refer to MN Department of Labor and Industry for any clarification on this matter At this time the past due amount of is due in fullThe payment is due now and any delays will result in late charges and other fees related to collections Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/09) */ Received information from the complainant which is attachedPlease review and respond Final Business Response / [redacted] (4000, 9, 2015/06/16) */ To Whom it may concern: This email is an explanation for the complaint submitted by Yang [redacted] in regards to an outstanding balance of The balance is owed based on the Safeco's insurance approval involving a window project performed by Polar BuildersThe amount charged equals the amount Safeco agreed to pay for the replacement of the windowsPlease see attached proofYang [redacted] did make their final payment of after he was explained that he could not withhold any funds from the insurance claim allocated for the repairsIf you have any questions please contact me directlyThank you Regards, Greg [redacted] Polar Builders Inc West Burnsville Pkwy Suite
After the hail storm that hit our home, a lot of contractors wanted to put a new roof on our houseI had just replaced the roof a year earlier and really didn't think I had sustained any damage [redacted] from Polar Builders offered an inspection with no pressure or obligationIn addition to the roof, he also inspected windows and gutters that others had ignored Thanks to ***, my insurance covered my roof, most of my windows and all of my guttersWithout his thoroughness, that would have been a loss that I would not have recovered Thanks [redacted] and Polar Builders! Great Job
Polar builders were here when they said they would beThey were prompt and completed the job in a timely mannerThey do great work! We would recommend anyone we know to work with Polar builders because of their commitment to customer care and supportPolar builders and theirs sales associates have been an amazing company to work withThey walked alongside my family and me as we have struggled with the insurance company’s paperworkPolar builders is an A+ company!
our roof from 1-is a from the profetionals at Polar Builders, our Sherman/Pentico home looks great.thank you our house looks great from the profetionals at Polar, want to send out a thank you to the crew and Jason [redacted] j
Polar Builders replaced the windows in our home as a result of storm damageTheir knowledgeable, professional and customer-orientated services are highly appreciated and recommended to everyoneTheir staff, Jon [redacted] was accessible from start to finishHe took the lead in working with our insurance company to ensure a smooth process and was on site from time to time to monitor progressThe Polar crews that completed the window projects were professional, courteous and did a great job cleaning up the construction site when the jobs were finishedI have and would again recommend Polar Builders to family and friendsThanks - See more at: http://www.Revdex.com.org/minnesota/business-reviews/contractors-general/polar-b...⇄
Polar Builders did an excellent job for our familyThey worked with our insurance adjuster and walked us through the entire processWe were very impressed with the excellent timely serviceThe crew did an amazing job! We could not be happier about the service
I had a very good experience working with Charlie from Polar Builders He worked with my insurance adjuster directly when needed, answered questions promptly, and was very professional and helpful The roofing workers they contracted were polite and super efficientThey were friendly and non-intrusive as much as someone pounding on your roof can be I had a very positive experience and would recommend Polar Builders for any roofing needs you may have
Honest, Professional and Knowledgeable Contractor We interviewed many contractors for our roof and siding work Charlie from Polar Builders honesty and professionalism exceeded our expectation The project was done on tie and the crew was also very courteous and knew their work I would highly recommend Polar Builders to anyone
Initial Business Response / [redacted] (1000, 5, 2015/02/04) */ Polar Builders did not break the contract Materials delivered were NOT substandard ( please see attached invoice from the supplier and GAF brochure describing product delivered as GAF Lifetime High Definition shingle to complete a GAF Lifetime Roofing System with year warranty ) Polar Builders Inc offered to reschedule ( please see attached letter sent to Mr [redacted] ) or recover restocking fees identified in the signed contract in paragraph Mr [redacted] made no contact with Polar to discuss therefore the matter could not be resolved Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/02/18) */ ***Document Attached***
[redacted] I have been extremely impressed with the way things have gone I was shocked to see that everyone was able to get in and out of the house, installing ten windows, including moving furniture, removing and replacing window treatments, etc, and clean-up, all in one eight or nine hour day The communication has been excellent and the deadlines were reasonably set and met Everyone I have spoken to throughout the process has been pleasant and professional
I had my roof and several windows replaced by PolarService was great from start to finishThere was a misunderstanding about a window which was addressed to my complete satisfactionI was told they "want me to be happy" and I was
I hired Polar Builders to replace the roof on my house after a significant Hail storm in May, They were very prompt, their crewmen were very great and hard working, and they cleaned up the work better than I had hopedThe roof looks great, and I could not be more happier! I would recommend them to anyone looking for a solid roofing contractor!
We worked with Polar Builders in to get a new roof due to hail damage The entire process was professionally handled from start to finish and our rep kept us informed along the way It was very smooth and on schedule which unfortunately is not the norm today We would recommend Polar to anyone considering a claim as they truly do handle the entire process and work with you to accommodate your schedule! [redacted] ***
I have hail damages on my roof and siding in [redacted] from Polar Builders has contacted me to provide estimates to replace my roof and siding She worked directly with my insurance company and filed all the claims They have been able to get the approval from my insurance company quickly and then schedule the work in a timely manner They have replaced my roof, gutters and down sprouts, and the siding of the entire house I am very satisfied with the work and [redacted] has been very helpful and responsive to my questions all the time I would recommend [redacted] and Polar Builders to anyone for their home repair and improvement needs Sincerely, [redacted] ***