Polar Clear Water Inc

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
First, a copy of the contract I supposedly signed was not in with the correspondence Green State Storage sent to me. Further, any contract signed by me would have been with the knowledge and understanding that a business must keep their facility in good repair. Green State Storage has failed to keep their business in good repair. The loss of my personal property is from the company's neglect. They knew they were not making necessary repairs and still continued to take my money each month. When they are charging people to store their belongings, they have a legal responsibility to the customer to ensure their building is safe to store belongings.The owner keeps insisting that no one else is complaining about damage to their property and continues to insist that there are other renters, but the last two times I have gone to my storage unit, all other storage units are unlocked, opened and appear just to be filled with abandoned junk. And, it does not really matter that no one else is complaining as I am telling them and the Revdex.com that my furniture is ruined due to water damage. Entire boxes of stuff have been ruined as well. I went to pick up a box, and the box disintegrated and everything in the box was completely ruined and covered with a black mold. That no one else is complaining is not a valid reason why Green State Storage should refuse to supply either myself or you with their insurance informationOr why they are not responsible for my damaged belongings.Yes, Green State Storage has offered another storage facility. I now understand why: This building is an unsafe place to store your belongings. If Green State Storage had told me that they were having problems with the building and that my belongings may be ruined, I would have found another facility to store my belongings. Just the fact that they have mentioned this, to me, now shows that they knew that this building was unsafe for storage, yet they continued to take my money each month. Regardless, I have paid over $thousand dollars to store my belongings. It is a reasonable assumption when you store your belongings; those same belongings will be in the exact same condition when you remove them from storage as when you put them in storage. Many pieces of furniture were in new condition when I put them in this storage facility. I spent many thousands of dollars on a couch, wing chair, desk, bookcases, dressers and dining room table. All of this furniture is now ruined. The items that were packed in boxes are worth thousands of dollars as well. Everything smells like mold, I am sick for two days after going into the storage unit as the mold is causing headaches and nausea. Lastly, even if I had renter’s insurance, they would more than likely not cover my lost property as the damage to my belongings is very clearly from the owner’s neglect to maintain their property. This property is in no way safe for the consumer to store their belongings. The building is in very poor condition with the second floor sagging and paint peeling. It appeared to me that the entire building has experienced damage from water leaking into the building. When I initially stored my belongings, this was not the condition of the building. The facility appeared to be in good repair and it was not used as a dumping ground for abandoned junk. When I first stored by belongings, you could actually drive your truck into the facility to unpack your truck into the rented storage bin. Now you can barely walk into the place because it is as I stated earlier, just a dumping ground for abandoned junk. The damage to my property has been caused by the neglect of the owners of Green State Storage to maintain the building. Regards,*** ***
Regards,
*** ***

This letter is to respond to a complaint about our companyI recently received a message from Revdex.com regarding a complaint filed by *** *** with Revdex.com of Eastern Ma in regards to an issue with her storage unit that she has with our company to find out she has filed this against our company is
really not an issue as the contract she signed states in it that GSS is not responsible for damages to tenants property under any circumstances what so ever, and how she doesn't like how we have dealt with her problemGSS has sent her a letter explaining that we are not responsible with the issueShe has noted that water was coming from her ceilingShe is on the lower level of the building and the unit above her is rented and we have not had any other complaints from any other tenants in that buildingShe has refused in the past to move to a newer building as we have offered her and the reason behind us offering that is because we have closed one of oue other companies which all its overhead has been moved to this building as it is an old farm barn that was converted into storage by the previous owner of the company as which when Ms*** rented the space we did not own the property and when we purchased it all the contracts where given to us on the currents tenantsThe building is not a dumping ground for our property as the old saying goes, another ones junk is another ones treasure as it may be junk to Ms *** it is not to the owner of the itemsAs we have explained to Ms*** we are sorry for any loss she has had we are not responsible as her contract states she did not seem to like that answer and *** *** has now filed a complaint that we have no control of repairing the issue for herWe have also sent a copy of her contract she originally signed with the previous ownerAt which time when she rented she knew she was storing her items in a bottom level of a farm barn that is well over years old with concrete floorsWe have sent along with her contract which clearly states the tenant agrees to save and hold GSS harmless from any liability for loss cost or obligation, also states they should carry insurance on the property stored in the storage space

This letter is to respond to a complaint about our companyI recently received a message from Revdex.com regarding a complaint filed by *** *** with Revdex.com of Eastern Ma in regards to an issue with her storage unit that she has with our company to find out she has filed this against our company is
really not an issue as the contract she signed states in it that GSS is not responsible for damages to tenants property under any circumstances what so ever, and how she doesn't like how we have dealt with her problemGSS has sent her a letter explaining that we are not responsible with the issueShe has noted that water was coming from her ceilingShe is on the lower level of the building and the unit above her is rented and we have not had any other complaints from any other tenants in that buildingShe has refused in the past to move to a newer building as we have offered her and the reason behind us offering that is because we have closed one of oue other companies which all its overhead has been moved to this building as it is an old farm barn that was converted into storage by the previous owner of the company as which when Ms*** rented the space we did not own the property ? and when we purchased it all the contracts where given to us on the currents tenantsThe building is not a dumping ground for our property as the old saying goes, another ones junk is another ones treasure as it may be junk to Ms *** it is not to the owner of the itemsAs we have explained to Ms*** we are sorry for any loss she has had we are not responsible as her contract states she did not seem to like that answer and *** *** has now filed a complaint that we have no control of repairing the issue for herWe have also sent a copy of her contract she originally signed with the previous ownerAt which time when she rented she knew she was storing her items in a bottom level of a farm barn that is well over years old with concrete floorsWe have sent along with her contract which clearly states the tenant agrees to save and hold GSS harmless from any liability for loss cost or obligation, also states they should carry insurance on the property stored in the storage space.?

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
First, a copy of the contract I supposedly signed was not in with the correspondence Green State Storage sent to me.  Further, any contract signed by me would have been with the knowledge and understanding that a business must keep their facility in good repair.  Green State Storage has failed to keep their business in good repair.  The loss of my personal property is from the company's neglect.  They knew they were not making necessary repairs and still continued to take my money each month.  When they are charging people to store their belongings, they have a legal responsibility to the customer to ensure their building is safe to store belongings.The owner keeps insisting that no one else is complaining about damage to their property and continues to insist that there are other renters, but the last two times I have gone to my storage unit, all other storage units are unlocked, opened and appear just to be filled with abandoned junk.  And, it does not really matter that no one else is complaining as I am telling them and the Revdex.com that my furniture is ruined due to water damage.  Entire boxes of stuff have been ruined as well.  I went to pick up a box, and the box disintegrated and everything in the box was completely ruined and covered with a black mold.  That no one else is complaining is not a valid reason why Green State Storage should refuse to supply either myself or you with their insurance information. Or why they are not responsible for my damaged belongings.Yes, Green State Storage has offered another storage facility.  I now understand why:  This building is an unsafe place to store your belongings.  If Green State Storage had told me that they were having problems with the building and that my belongings may be ruined, I would have found another facility to store my belongings.  Just the fact that they have mentioned this, to me, now shows that they knew that this building was unsafe for storage, yet they continued to take my money each month.  Regardless, I have paid over $10 thousand dollars to store my belongings.  It is a reasonable assumption when you store your belongings; those same belongings will be in the exact same condition when you remove them from storage as when you put them in storage.  Many pieces of furniture were in new condition when I put them in this storage facility.  I spent many thousands of dollars on a couch, wing chair, desk, bookcases, dressers and dining room table.  All of this furniture is now ruined.  The items that were packed in boxes are worth thousands of dollars as well.  Everything smells like mold, I am sick for two days after going into the storage unit as the mold is causing headaches and nausea.  Lastly, even if I had renter’s insurance, they would more than likely not cover my lost property as the damage to my belongings is very clearly from the owner’s neglect to maintain their property.  This property is in no way safe for the consumer to store their belongings.  The building is in very poor condition with the second floor sagging and paint peeling.  It appeared to me that the entire building has experienced damage from water leaking into the building.  When I initially stored my belongings, this was not the condition of the building.  The facility appeared to be in good repair and it was not used as a dumping ground for abandoned junk.  When I first stored by belongings, you could actually drive your truck into the facility to unpack your truck into the rented storage bin.  Now you can barely walk into the place because it is as I stated earlier, just a dumping ground for abandoned junk.  The damage to my property has been caused by the neglect of the owners of Green State Storage to maintain the building.  Regards,[redacted]
Regards,
[redacted]