Polar Clear Water

This letter is to respond to a complaint about our companyI recently received a message from Revdex.com regarding a complaint filed by [redacted] with Revdex.com of Eastern Ma in regards to an issue with her storage unit that she has with our company to find out she has filed this against our company is really not an issue as the contract she signed states in it that GSS is not responsible for damages to tenants property under any circumstances what so ever, and how she doesn't like how we have dealt with her problemGSS has sent her a letter explaining that we are not responsible with the issueShe has noted that water was coming from her ceilingShe is on the lower level of the building and the unit above her is rented and we have not had any other complaints from any other tenants in that buildingShe has refused in the past to move to a newer building as we have offered her and the reason behind us offering that is because we have closed one of oue other companies which all its overhead has been moved to this building as it is an old farm barn that was converted into storage by the previous owner of the company as which when Ms [redacted] rented the space we did not own the property ? and when we purchased it all the contracts where given to us on the currents tenantsThe building is not a dumping ground for our property as the old saying goes, another ones junk is another ones treasure as it may be junk to Ms [redacted] it is not to the owner of the itemsAs we have explained to Ms [redacted] we are sorry for any loss she has had we are not responsible as her contract states she did not seem to like that answer and [redacted] has now filed a complaint that we have no control of repairing the issue for herWe have also sent a copy of her contract she originally signed with the previous ownerAt which time when she rented she knew she was storing her items in a bottom level of a farm barn that is well over years old with concrete floorsWe have sent along with her contract which clearly states the tenant agrees to save and hold GSS harmless from any liability for loss cost or obligation, also states they should carry insurance on the property stored in the storage space.?