Polar Pool & Spa, Inc.

When a cust, buys a Toyota warranty, the cust will receive an adjusted percentage of the original price of the warranty. We have refunded this cust a pro-rated rate (money) from the warranty. The cust should be receiving her refund in the next few weeks from Toyota
Financial services. Best Regards,Chad E***Sales ManagerRiverhead Toyota

We have tried to contact the cust and never seem to connect Riverhead Toyota was under the knowledge that the cust had the Tonneau cover because it's a standard item that comes with the vehicleTo resolve this problem we have ordered the Tonneau cover and are shipping the item to her home in
Florida We are sorry for the miscommunication and hope that the cust will satisfied now.Best Regards,chad E***Sales Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I finally received a return call from the dealership and they have advused that they have ordered the item and will ship to me here. I will not consider this resolved until I receive the item.  As for the dealership not being aware, that is hogwash.  Also,  if the tried to call me and was not able to connect,  the calls would have shown up in my missed call log or in my voice mail. Nothing is there.  I notified the salesman after the delivery,  that the item was missing. When I was able to speak with him,  he kept telling me it was ordered. Also  spoke to a Patrick in the parts department.  Apparently the sales manager does not have all the facts.  As I said previously,  I will consider this resolved only upon receipt of the item.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]