To whom it may concern,We are writing in response to a complaint received from [redacted] .Our history with [redacted] regarding our outerwear begins on [redacted] contacted our retail location on [redacted] in NYC and explained that her daughter had experienced difficulty with the zipper and it was deemed defectiveBecause more than mos had passed since [redacted] 's original purchase we were unable to replace the jacket with the same item [redacted] requested that she be given a replacement jacket at a much higher price point than originally purchased, which we did not feel was a reasonable request after the length of time and original price [redacted] paid for the jacketOur store [redacted] offered to bring the jacket to a tailor and have the zipper replaced at no cost to [redacted] After replacing the zipper [redacted] elected to return the jacket and receive a customer credit of $( $over the original purchase price) on 122013.On [redacted] returned to the retail location once again experiencing an issue with the zipperShe elected to return the coat and receive a customer credit for $and apply that credit towards another Wear Everywhere Jacket in 9-yrs (original price $169.00) which was purchased for $92.70.On we at customer service were made aware tha [redacted] had again visited our retail location on [redacted] ***and was again experiencing an issue with the zipperAlthough we have never received any complaints about the store [redacted] or staff, [redacted] left the store feeling as if the staff had been as inattentive and rude to herAfter numerous emails to customer service and a phone call with the president of our company we offered to send [redacted] a corporate check in the amount of $We did so prior to her complaint with the Revdex.com but [redacted] failed to respond to a request for her address twice via email because she assumed the emails were promotionalWe finally were able to reach [redacted] by phone to confirm her address to send her the checkAs a company we truly feel that made made every possible attempt to accommodate and make [redacted] feel like a valued and loyal customer of our brandAfter speaking with [redacted] I was given the impression that her issue was not necessarily with our brand at this point but with the store [redacted] at the retail locationWe as a brand stand behind the conduct of the [redacted] at our retail locationHe did everything possible to make [redacted] feel like a valued and loyal customerUnfortunately she interpreted his attitude otherwise for reasons we are not quite sure of.Thank you for your time,Customer Service [redacted]
To whom it may concern,We are writing in response to a complaint received from [redacted] .Our history with [redacted] regarding our outerwear begins on [redacted] contacted our retail location on [redacted] in NYC and explained that her daughter had experienced difficulty with the zipper and it was deemed defectiveBecause more than mos had passed since [redacted] 's original purchase we were unable to replace the jacket with the same item [redacted] requested that she be given a replacement jacket at a much higher price point than originally purchased, which we did not feel was a reasonable request after the length of time and original price [redacted] paid for the jacketOur store [redacted] offered to bring the jacket to a tailor and have the zipper replaced at no cost to [redacted] After replacing the zipper [redacted] elected to return the jacket and receive a customer credit of $( $over the original purchase price) on 122013.On [redacted] returned to the retail location once again experiencing an issue with the zipperShe elected to return the coat and receive a customer credit for $and apply that credit towards another Wear Everywhere Jacket in 9-yrs (original price $169.00) which was purchased for $92.70.On we at customer service were made aware tha [redacted] had again visited our retail location on [redacted] ***and was again experiencing an issue with the zipperAlthough we have never received any complaints about the store [redacted] or staff, [redacted] left the store feeling as if the staff had been as inattentive and rude to herAfter numerous emails to customer service and a phone call with the president of our company we offered to send [redacted] a corporate check in the amount of $We did so prior to her complaint with the Revdex.com but [redacted] failed to respond to a request for her address twice via email because she assumed the emails were promotionalWe finally were able to reach [redacted] by phone to confirm her address to send her the checkAs a company we truly feel that made made every possible attempt to accommodate and make [redacted] feel like a valued and loyal customer of our brandAfter speaking with [redacted] I was given the impression that her issue was not necessarily with our brand at this point but with the store [redacted] at the retail locationWe as a brand stand behind the conduct of the [redacted] at our retail locationHe did everything possible to make [redacted] feel like a valued and loyal customerUnfortunately she interpreted his attitude otherwise for reasons we are not quite sure of.Thank you for your time,Customer Service [redacted]