Initial Business Response / [redacted] (1000, 5, 2015/12/18) */ On November 18,we went to this house to fix a plumbing problem ,upon reaching at the house we found that sewer was backing up and They could not use any plumbing fixtures ,We asked the Person present at house about the what kind sewer system they had and they told us that house is on city sewer .As a company policy we explained the cost involved in fixing the problem and gave them written estimate before starting the job(The copy is submitted to Revdex.com).Now she told us that she is going to call the landlord for his approval ,this was the time when we found out that she is renting this place and owners were away for 3-weeks and she could not get hold of them and could not get any reply.This was the time when we found out that she is renter not the owner .As a company policy if owner of the property is not present at the job site or if we do not have owner's approval to start the work we charge the payment in advance .and if the owner is present we take payment after the job is finished .so we explained this to the Tennant and she made the payment and told us to do the job.so we started the job and the whole job took a lot longer than MIN However we do understand that this complaint is made by the owner of the property who is unaware of the whole story and is going by his renters words who want him to pay her back as it's his property .This is the reason we ask for property owner approval before doing any job on specific property.since the owner were unavailable on November 18,and Tennant were unable to use any washroom and we did understood her situation and tried to help in any way we could .we are really surprised about the complaint as we tried our best to help her and she stood there and saw us doing our best .However just for customer satisfaction and resolve this issue we are willing to partially refund the money Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all, I mentioned to the plumber from the get go that I was renting and that the owner of the house was away on vacationThere was no time this individual ever mentioned to me that they required permission from the owner of the house before they could do the jobAnd by no means did the plumber explain to me anything about their charging policy i.echarging me upfront since I was just a tenant [redacted] I was asked if the house was on a city or septic sewer systemI told the plumber I was not sure because the landlord never disclosed that information to meInstead he went ahead and filled out an invoice which was never e-mailed to me (per his statement that it will be e-mailed to me) and then charged me before starting the jobYes I was present while he attempted to fix the problem [redacted] I explained the whole story to the owner of the house as I had and have no reason to omit pertinent information regarding what happened that day [redacted] Lastly, I will accept a partial refund as it is the just thing for United Plumbing to do
[redacted] I want to let you know that we did auger out blocked drain in [redacted] house and? ? as described blockage happned again after one month , we did go back and check it again just as good customer service even though drains are part of the plumbing that there is no guarantee to when can it get blocked again, we tried eveything that we could even offering up 50% refund but they declined the offer [redacted] *Thank youSamUNITED PLUMBING LTD
We were in touch with them and they said that they would settle for 50% refund as long as it was noted through Revdex.comNo we haven't received anything [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/12/18) */ On November 18,we went to this house to fix a plumbing problem ,upon reaching at the house we found that sewer was backing up and They could not use any plumbing fixtures ,We asked the Person present at house about the what kind sewer system they had and they told us that house is on city sewer .As a company policy we explained the cost involved in fixing the problem and gave them written estimate before starting the job(The copy is submitted to Revdex.com).Now she told us that she is going to call the landlord for his approval ,this was the time when we found out that she is renting this place and owners were away for 3-weeks and she could not get hold of them and could not get any reply.This was the time when we found out that she is renter not the owner .As a company policy if owner of the property is not present at the job site or if we do not have owner's approval to start the work we charge the payment in advance .and if the owner is present we take payment after the job is finished .so we explained this to the Tennant and she made the payment and told us to do the job.so we started the job and the whole job took a lot longer than MIN However we do understand that this complaint is made by the owner of the property who is unaware of the whole story and is going by his renters words who want him to pay her back as it's his property .This is the reason we ask for property owner approval before doing any job on specific property.since the owner were unavailable on November 18,and Tennant were unable to use any washroom and we did understood her situation and tried to help in any way we could .we are really surprised about the complaint as we tried our best to help her and she stood there and saw us doing our best .However just for customer satisfaction and resolve this issue we are willing to partially refund the money Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all, I mentioned to the plumber from the get go that I was renting and that the owner of the house was away on vacationThere was no time this individual ever mentioned to me that they required permission from the owner of the house before they could do the jobAnd by no means did the plumber explain to me anything about their charging policy i.echarging me upfront since I was just a tenant [redacted] I was asked if the house was on a city or septic sewer systemI told the plumber I was not sure because the landlord never disclosed that information to meInstead he went ahead and filled out an invoice which was never e-mailed to me (per his statement that it will be e-mailed to me) and then charged me before starting the jobYes I was present while he attempted to fix the problem [redacted] I explained the whole story to the owner of the house as I had and have no reason to omit pertinent information regarding what happened that day [redacted] Lastly, I will accept a partial refund as it is the just thing for United Plumbing to do
[redacted] I want to let you know that we did auger out blocked drain in [redacted] house and? ? as described blockage happned again after one month , we did go back and check it again just as good customer service even though drains are part of the plumbing that there is no guarantee to when can it get blocked again, we tried eveything that we could even offering up 50% refund but they declined the offer [redacted] *Thank youSamUNITED PLUMBING LTD
We were in touch with them and they said that they would settle for 50% refund as long as it was noted through Revdex.comNo we haven't received anything [redacted] ***