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Polish TV Company

TELEVISION STATIONS & BROADCAST COMPANIES

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Polish TV Company Reviews (8)

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User Reviewer13111880 time Jan 31, 2019

Dear Mediator, Polish TV Company received the above-referenced customer complaint and appreciates the opportunity to respondSpecifically, ********* ***** complains that after sending back her device she didn't receive full refundAbove mentioned complaint was resolved and customer was
satisfy with the result. Full refund for the device was sent to *** ***** and she assured us that she cancelled this complaintCustomer satisfaction is our priorityWe are doing our best to keep our customers satisfied with our services and productsOur Return and Cancellation Policy is available on our website and if customer is not satisfied she/he can always get a refundPolish TV Company sincerely regrets any inconvenience this situation may have causedPlease feel free to contact us at ###-###-#### if you have any additional questions or concerns in this matterPlease let us know about status of this complainantSincerely, Anna M******* Customer Service Manager Polish TV Company


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User Reviewer13001704 time Jan 27, 2019

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
********* *****


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User Reviewer11571987 time Jan 12, 2019

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
******* *****


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User ArmAngel

Got the free trial first to check if everything's working properly.
Did not encounter major problems, only had few channels being frozen couple of times.
Otherwise, the service center is nice and helpful.
Did not expect them having the Smart TV app, am using it a lot.


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User ArmAngel

I got the free trial first to check if it's working properly.
Only had the screen being frozen few times.
Otherwise, did not encounter other major problems and the service center is always helpful.
Did not expect them having the Smart TV app, which I am using a lot!


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User Reviewer8631136

Dear Mediator, Polish TV Company received the above-referenced customer complaint and appreciates the opportunity to respond. Specifically, [redacted] complains that after sending back her device she didn't receive full refund. Above mentioned complaint was resolved and...

customer was satisfy with the result. Full refund for the device was sent to [redacted] and she assured us that she cancelled this complaint. Customer satisfaction is our priority. We are doing our best to keep our customers satisfied with our services and products. Our Return and Cancellation Policy is available on our website and if customer is not satisfied she/he can always get a refund. Polish TV Company sincerely regrets any inconvenience this situation may have caused. Please feel free to contact us at ###-###-#### if you have any additional questions or concerns in this matter. Please let us know about status of this complainant. Sincerely, Anna M[redacted] Customer Service Manager Polish TV Company


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User Eva Winograd

Purchased the box and remote from Polish TV Company in November 2016 we were told it would work anywhere in United States and even Poland. The equipment did not work. We send it back and they send a new equipment again It did not work, because according to them it was the wrong remote controller that they send. Then the send another controller that still didn't work and told us to go and program it on the internet no assistance. Was told to look up online how to install. No directions or assistance was given at all at any time. They told us to return for full refund. Send it back a month has passed and still no refund. I was told a manager will call me her name is Jadwiga when asked what the last name is We were told that they don't give that out . A manager was suppose to contact me, and I have never received any call backs
They were not helpful. Not pleasant and gave me the run around. I expect a full refund from this Company! Still no refund and no call from manager it has been now four months.


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User Reviewer1465485

Review: Purchased the product from Polish TV Company. Did not work, did not get correct assistance. Was told to look up online how to install. No directions or assistance was given at all at any time.

Also was told that I would get a refund once I sent all product back. Did receive a partial credit but did not receive the remain amount. A manager was suppose to contact me, and I have never received any call backs.

The were not helpful. Not pleasant and gave me the run around. I expect a full refund from this Company!Desired Settlement: A remaining refund of $160.00.

Business

Response:

Dear Mediator, Polish TV Company received the above-referenced customer complaint and appreciates the opportunity to respond. Specifically, [redacted] complains that after sending back her device she didn't receive full refund. Above mentioned complaint was resolved and customer was satisfy with the result. Full refund for the device was sent to [redacted] and she assured us that she cancelled this complaint. Customer satisfaction is our priority. We are doing our best to keep our customers satisfied with our services and products. Our Return and Cancellation Policy is available on our website and if customer is not satisfied she/he can always get a refund. Polish TV Company sincerely regrets any inconvenience this situation may have caused. Please feel free to contact us at ###-###-#### if you have any additional questions or concerns in this matter. Please let us know about status of this complainant. Sincerely, Anna M[redacted] Customer Service Manager Polish TV Company

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,


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Category: TELEVISION STATIONS & BROADCAST COMPANIES

Address: 1404 Avenue Z, Brooklyn, NY, 11235-3812

Website: https://polishtvcompany.com/

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