Politek Group

Hi ***,The payments are taken between the 10th and 15th depending on how a weekend fallsWe do not take during the first of the month because our membership is elderly and do not receive their social security checks typically until after the second Wednesday of the
month. This plan has been drafting with these dates since 2005. Due to strict banking regulations, we cannot take a single draw from just Mrs***’s account on the firstThe date is preset Please see below regarding the billing and contribution policy which was expressed to *** ***. Thank you Monthly ContributionThe Plan Sponsor reserves the right, subject to collective bargaining between ArcelorMittal USA LLC and the USW, to require payment of a monthly contribution as a condition for receipt of coverage under the Plan.The monthly contribution is determined based on the plan that a retiree or surviving spouse chooses.For 2017, rates are as follows, for the three Medicare Advantage Plans with Prescription Drugs:Plan A $per retiree or surviving spouse per month There will be an additional monthly contribution of $if you enroll your spouse.Plan B $per retiree or surviving spouse per month There will be an additional monthly contribution of $if you enroll your spouse.Plan C $per retiree or surviving spouse per month There will be an additional monthly contribution of $if you enroll your spouse.Retiree and spouse do not have to choose the same plan Each participant may choose a plan and pay the corresponding contributions listed above.You will be invoiced quarterly or you can opt for monthly deductions from your checking or savings account through Automated Clearing House (ACH).You should make sure that you pay the required contributions in a timely fashion If a required contribution is not paid by the due date on the invoice, you will be sent a payment reminder notice If you do not remit payment by the due date on the payment reminder, your Plan coverage will be terminated effective the last day of the month for which the last payment of required contributions was made Members who are canceled for non-payment will not be allowed to re-enroll back into the Plan until all required contributions have been paid.The Plan Sponsor reserves the right, subject to terms of the Labor Agreement, to change the rate of required contributions at any time. Alexandra G***, Benefits CoordinatorArcelorMittal USA LLC VEBA Retiree Benefits PlanToll-Free: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Their response is incorrect. I informed them of Her passing on February 27. I called on March 15 to inform them of the incorrect withdrawal. At that time the CSR I talked to said he saw that I called previously to inform w.  They knew of her passing 2 1/2 weeks prior to the withdrawal. 
Regards,
[redacted]

Please also note that we are the third party administrator for the Voluntary Employee Benefits Association – ArcelorMittal VEBA, who this complaint is against. The complaint is alleging that we are keeping his funds after improper withdrawal. Please be advised that the transaction in...

question took place on 3/13/2018.  We were not notified about Mrs. [redacted]’s passing until 3/15/2018 or would certainly not have taken her payment from the account.  We do not wish to hold her funds from her son, however, we are mandated by the plan to have all refund requests in writing for audit purposes so that we know whom to make the check payable to and where to send the funds. Our refund are processed monthly as this an ERISA plan, not a standard insurance plan. This was explained Mr. [redacted].  We have received the request for refund and it will be processed shortly.  We do apologize for the delay, however we have to follow the plan guidelines set forth.  We appreciate the understanding and are doing our best to resolve this matter. Thank you.  Best, [redacted]

Mr. [redacted] is still incorrect. The facts below are correct. He did not call into our office until 3/15/2018. The withdrawal was on 3/13/18. He did not call on 2/27 or any other time prior to that. We keep call note logs as well as all our recorded calls. He is unfortunately mistaken about the dates in this instance. He did not call our office at any point prior to 3/15/2018. Here is the detail from that note date: CLAIM       [redacted]                                    DATE.  3/15/18 NOTE TYPE. GEN  GENERAL QUESTIONINITIALS. **  MEMBER'S SON CALLED BECAUSE MEMBER'S ACCOUNT PULLED FOR ACH FOR MARCH  AND MEMBER PASSED AWAY IN FEBRUARY. GAVE HIM INSTRUCTIONS TO REQUEST   A REFUND AND OUR EMAIL ADDRESS TO SEND THAT REQUEST TO.             Please note that the refund for this account was processed as of 4/24/2018. He should be receiving this refund shortly. At this time, we consider the matter closed for [redacted]. Thank you for your attention to this matter.