Polk's Auto Unlock Service Towing & Recovery, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted].   The police officer on site was instructed by me [redacted] to let [redacted] have the smoker. Furthermore I cussed no one at **. Polk's business. I was threatened and yelled at by **. Polk outside of his office. The police was called by me and **. Polk told them a lie saying that I was not allowed in his shop .I was in his shop for a full hour talking to him about the situation before I was thrown out. The only thing I did was question the bill and then he began to get upset and rude with me  and walked out of his office. After I paid the bill that is when he turned and jumped in my face screaming and hollering that it was his business and I did not tell him how to run it. All I asked was to see my truck and he refused after I paid the bill.  I do feel that I was overcharged one he was not supposed to tow the smoker secondly $944 for a total bill is  out rages.

[redacted]   On 12/6/16 we were dispatched by the [redacted] County Sheriff’s office to assist a motorist in a winching and a tow. Just as a reminder, we have a contract with the HCS with our rates of $150.00 per tow, and $150.00 per hour of...

labor. [redacted], the owner, winched a Chevy full size extended cab pickup truck 200ft off the roadway in a muddy field in the rain. He used 150ft of cable off of the rollback, two 15ft chains, and two 10ft snatch blocks chains to reach the truck in the field. [redacted] stated he also had to remove a tree stump from under the truck. The truck was moved and unhooked four times until it was positioned enough to load onto the flatbed. In total, we were at the scene 2.5 to 3 hours. The customer was only billed for 1.5 hours. The total bill should have been $525.00, instead he was billed $375.00. The customer did ask several times how much it was going to be. He told him he would not know a total price until he was finished loading the truck. I am scanning in a copy of the original bill. If you have any questions, please call us at [redacted] to reach [redacted] or [redacted] to reach me.   Thank you,   [redacted]