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Pollak Watch Service, Inc.

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Pollak Watch Service, Inc. Reviews (2)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The anonimous response says:>We assume that all watches coming into the shop need helpWe don't expect watches in the shop to run perfectly until they leave our shop repairedWhy send it? That is a strange reply from a watch shopExpensive watches are regularly send in perfect working condition to just service themIt's recommended to replace water seals every two years or soThat's why people send perfect watches to the shops all the timeThat's why I sent mine this timeIt was discussed previously discussed in the email what watches and what is need to be doneWe included pictures of the watchesSee this whole email chain attached My watch was in perfect shape, working fine, and not leaking waterDespite us sending pictures shop wanted to see the watch before giving final quoteSee the email_chain attachedNow they say they didn't open it - it's a lieIf they had a picture showing exact model, why would they need to see the watch before giving final quote? They did open it, and didn't bother to properly close itIt came back barely closed and started to fog like crazy when I was taking a showerThis watch is years old, always serviced, never fogged beforeAnd I was never able to open it with my bare fingers beforeThe shop is lying.Thanks,
*** ***

Thank you for the opportunity to answer this customer's complaint.We are a watch REPAIR company and have been in business for over 100 years.  Mr. [redacted] has been repairing watches for over 50 years.  We assume that all watches coming into the shop need help. We don't expect watches...

in the shop to run perfectly until they leave our shop repaired. Why send it?  We received the Trusevich watches, a men's Tag Heuer chronograoh and a ladies Tag Heuer standard on 4/3/18..  Mr. [redacted] has repaired hundreds of Tags and is very familiar with the movements in each one.  He does not need to open them to quote a price.  He quoted $175.00 for the Ladies standard and $450.00 for the mens chronograph, as it is a more complicated repair.  We were advised to install a battery on the ladies and return the mans watch unrepaired.  We did exactly that.  We never opened the watch as we did not need to.  We did nothing to the watch except return it with the ladies.  We are not responsible for whatever happened to the watch.  We did offer to look at the watch and see what we can do to help.  He refused.

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Address: 14429 Cedar Rd, Cleveland, Ohio, United States, 44121-3309

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