Pollard & Bagby

November 10, Revdex.com: [redacted] [redacted] [redacted] To Whom it may concern: I am in receipt of a complaint regarding the complaint case # [redacted] , dated November 3, I am the current Property Manager of the property located at [redacted] ** I have researched the issue and found that the there have been several calls in to our maintenance department, from Mr [redacted] and his roommate Ms [redacted] , regarding the AC issue Per our Management Agreement with the Owner, Ms [redacted] , we handle her maintenance issues unless they are over $250, in which case she needs to physically approve those repairs The tenants moved into the property on July 1, and at that time the HVAC system was working well, I even tested it out myself by stopping by the property and turning it down to degrees before I went home one evening and when I came in the next morning, I stopped by and checked it, it was very cool and temperature read degrees The system is over years old but it was working well when the tenants moved in On Aug 12, we first received the maintenance call for no AC, our contractor went out on the same day and noticed that the freon was low so he recharged the system and quoted an estimate of $to replace compressor and another part (This was sent to the owner) On Aug 25, we got another call from the tenants regarding NO AC We sent our contractor who went out on the same day and noticed that the system had a bad capacitor and was low on freon again so he replaced the capacitor and filled the system and he was not sure how long the freon would last with the leak in the compressor At this time the owner authorized us to supply the tenants with a window unit but when I called them they said that they had borrowed one from their friend but it just needed to be installed We sent a contractor out there to install their window unit for them On Sept 22, we received another call stating that the AC was not working AGAIN so we explained to the tenants that the owner has requested multiple estimates to replace the unit due to the cost and that the estimates are taking time to receive The tenants then stated that the one AC unit is not sufficient so I told them that if they wanted to pur [redacted] another one then we would be happy to reimburse them up to $once they brought us a receipt (keep in mind that their property is only about sqft.) The tenant brought us the receipt on Oct 12, and we sent them a check on Oct 16, for the amount of $for the cost of the window unit At this point we even allowed them to break their lease, without penalty, due to the inconvenience of not having central air and they declined They said that they love the property but they just want working central airDuring that time we had gotten estimates (those two contractors stated that they would NOT repair the unit because it was too old and it needed to be replaced) the owner stated that she was sending her own contractors for estimates as well We explained to the owner that the tenant is paying full price for her rent and even though they do have window AC, it is not exactly what they rented the property for The owner authorized us to give the tenants $off of November rent due to their inconvenience I sent the tenants an email stating that that we were deducting $off of their November rentOn Oct 19, the tenants called and stated that the heat was not working so we sent our contractor out the same day and they stated that the same bad part (compressor) was not allowing the heat to work either I explained to the owner that if it got really cold then we would have to allow the tenants to get a hotel for the night and she approved hotel up to $per night The tenants declined to stay at a hotel because the AUXILIARY heat was working fine but they were concerned with their electric bill from using the AUX heat I told them to provide me with a previous month’s electric bill and the current month’s bill using the AUX heat and that we would pay the difference They agreed to thatOn Oct 19, the owner wanted another one of her contractors to provide an estimate so we let them into the unit and they gave her an estimate to replace the unit also because they would not “repair” such an old unitThey provided us with a quote on Oct 22, which we provided to the ownerOn Nov 3, 2015, Tenant emailed us for an update (keep in mind that they are using the Aux heat with the knowledge that we will pay for the difference in their elect bill due to using the aux heat.) I sent the Owner a stern email stating that this needs to get resolved asap On Nov 4, 2015, the Owner sent an email stating that she went ahead and hired [redacted] Inc to replace the HVAC unit and she sent them a check [redacted] stated that they will not start the work until the check has cleared We will call them today, Tues Nov 10, to verify they received the checkWe have notified the tenants of the latest update as wellSUMMARY: The AC was working well when the tenants moved in, however, it stopped working almost months later and was repairedWhen the system failed againe, we installed the tenant’s window unit and when they felt that it was not cooling sufficiently we allowed them to pur [redacted] a second unit to which we reimbursed them $ Please understand that the tenants DID have AC the entire time, it just wasn’t “central air” Also we have deducted $off of November rent for their inconvenience When the temp dropped and we found out that the same part that was broken for the AC also worked the heat, we offered to allow the tenants to stay in a hotel up to $per night (they declined because their aux heat worked) We offered to pay the difference in elect bill due to using the auxheat, they agreed We have also offered to allow them to break their lease without penalty which they declined because they love the apartment Unfortunately some expenses are too much for an owner to take on all at once and our hands are tied when it comes to forcing them to make the repairs so we have to accommodate the tenant the best way we can until the owner is able to make the necessary repairs Although I do feel badly that the tenants were inconvenienced, I feel that we have accommodated the their needs every step of the way I have enclosed several pieces of documentation to verify my side of the story If you have any further questions or concerns, please feel free to contact me -- Sincerely, [redacted] [redacted] [redacted] [redacted] [redacted]

Watch out for these guys. I also had Walid Daniel as my landlord and I've endured fruit fly infestations and a break-in at one of Pollard and Bagbys properties. Then to make it even worse they deceived me into signing a new lease when the property changed hands in order to pay my last months rent. Im still paying for an apartment that I no longer live in and its just wrong. Period.

Ive seen homeless people sleeping in the common area of my apartment and my apt had no deadbolt on the front door while others did. Then when the break-in happened it took DAYS for them to come fix the broken doorknob, so my apt was WIDE OPEN because the broken doorknob wouldnt latch.

During the fruit fly infestation, I told them I needed the exterminator and they never came. One time the exterminator left a note saying he had been by but his key for MY apt didn't work and he never returned.

Now, 3-4 months later I have been duped into signing a new lease when I told them I was leaving and they are dragging their feet to get someone else in the apartment and I'm tired of being quiet about it. These people are terrible

I moved out in June and Im preparing to pay two rents in September. Run away

Dear ** ***,
I wanted to reach out to you to apologize for the issues that you have experienced the past few months concerning your unit and the leaking roofI received your complaint from the Revdex.com and wanted to let you know that we will make every effort to
ensure that this is resolved as quickly as possibleI do know that the roof replacement has been completed and there should not be anymore issues with leaking at this pointI have contacted *** *** to complete the repairs inside of your bedroom, including the cracks and plaster workThey came by the office today to let me know the scope of work and to let us know that they can start on this immediatelyI will ask the contractor to contact you to schedule a date and time that works best for you
I understand that this has been a very frustrating experience for youIt has been standard practice for us to respond to any and all maintenance issues, however roof leaks can be very difficult to pinpointAttempting to patch a leak is often able to resolve the issue however the process can be subject to seasonal constraints related to weatherAfter several attempts to repair the decision was made to replace the roofThe roof unfortunately took longer than expected due to the extreme amount of snow and cold temperaturesRepairs inside your unit were delayed because they could not be completed until the leak issues had been resolved, otherwise the damages would reoccur.
Again I sincerely apologizePlease contact me directly if there is anything you need
Thank you,
*** ***
Residential Property Manager
Pollard & Bagby Inc

Mr. Daniel has hired contractors to remediate the lead based paint found around the hallway doors of this building. He is working very closely with an Environmental Specialist, the City, and State in this matter. Ms. [redacted] has gone past the realm of "normal behavior" in her vendetta against Mr. Daniel.We are not sure there is a point that Ms. [redacted] would ever be "satisfied" with anything that will be done.We have nothing to say about what she has written in her "complaint."

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 11624380, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I have actual documentation showing that they drafted more than what was stated previous email. I have lived on that premise for 3 years. after my first year they conducted a whole kitchen renovation and left a gaping hole under my sink. My first year roommate is a witness to this. This sink clogging problem occurred during my full stay at multiple times during my stay at the premise. There is no modern drain disposal fixture that was ever installed within the unit even post kitchen renovation of August 2014. The person who unclogged the kitchen sink was a man by the name of Mike who works directly under Mr. Daniel. not Juan. Juan was non existent and for that matter he was the one that conducted the painting operations and the renovations of the kitchen remodeling and the bathroom, not the unclogging. The invoiced I am requesting are the invoiced for August 2014 Kitchen and bathroom renovations. and Invoices for the repair and repainting of the walls that were drafted subsequent from my 2nd contractual roommates first security deposit draft. After several complaints to Bob Reed, he personally came into the unit and verified the grey markings around the hole to be the rat access hole. He repaired the hole himself and my 3rd year roommate is witness. In addition to the trash issue. My apartment was never filled with trash. Ma'am with all due respect, spontaneous generous has well long been disproved for over 300 years. Please do not be swayed by such ludicrous statements. I have all of my emails documented with my conversations with this company in addition I have attached the picture of the hole left under the sink, the hole chewed by the rats from the unit above, a video of the rats parading around the premise(in which no trash is observed). We never had our unit inspected for cleanliness and for that matter I would like to request the actual inspection request, with the date and time of the inspection, in addition to my consent of such an inspection because that never happened. In addition we had the unit inspected by the EPA and it was confirmed by Mr. Mark Samolis, SSA that Mr. Daniel has violated the lead based paint hazard code and disclosure law of repair and repainting. I have email documentation of this all as well. Please let me know if there is anything else that you need. Last time I checked, within the Virginia tenant and lessor code, it states that it is the responsibility of the owner and the property manager to ensure that the unit is safe and habitable for the tenant. The AC unit has been kept abridged by duct tape, My front door (the main access to my unit) was almost on the brink of total deterioration. If said inspection were conducted how can allegations of my leaving trash in my house. (which from my understanding I thought normal people leave in their homes until they are ready to take out.),is the cause for all of this.? If trash was their allegations I would like to receive photography of said trash within my unit. My biggest concern out of all of this is theft. In the previous letter from Nora she stated that there was no stated time Mr. Daniel was going to conduct such repairs but how can a charge occur for a service that was never completed. further more I believe this kind of practice was going to happen to my 3rd roommate for the same charges that were charged to my former roommate because said work was never done subsequent to contractual agreement. Again please let me know what else that you will need. ]
Regards,
Nicholas [redacted]

I am in receipt of your letter referencing the above matter.
Mr. [redacted] has lived in the property since September 2, 2014.
During that time he changed roommates and a new lease was drawn up. At the move
out of his last roommate, an inspection was done and damage to the property...

was
found. The former roommate was charged at move out in order for the new
roommate to put up a new deposit and not have previous damage charges they
would be held responsible for. Mr. Daniel, the [redacted] and person
holding the deposit for Mr. [redacted] at no time claimed that the repair
work was done at that time. It will be done at at the end of Mr. [redacted]
current lease expiring August 31 , 2016. Mr. Daniel has had [redacted] at the
property numerous times. After the last visit the Technician notified Pollard
and Bagby that Mr. [redacted] apartment had trash and food left out
throughout the unit. We sent Mr. [redacted] a letter to clean his
apartment. One of our representatives did a re-inspect and his apartment was
found to be in much better condition. The Plumbing bill was for unclogging the
kitchen sink and replacing the "P" trap. The invoice has other items
on it as well, none of which state the kitchen sink was replaced. The Tenants
were only charged $ 165.00 for the clogged sink, not any of the other items.
Please see the [redacted] letter to Mr. [redacted] from May 2016 regarding his
move out as well as a copy of the invoice. Please let me know if I can be of
any further assistance in this manner.

0pt; margin-bottom: 0pt; text-align: justify;">November 10, 2015
Revdex.com:
[redacted]  [redacted]
[redacted]  [redacted]
To Whom it may concern:
I am in receipt of a complaint regarding the complaint case # [redacted], dated November 3, 2015.   I am the current Property Manager of the property located at [redacted].   I have researched the issue and found that the there have been several calls in to our maintenance department, from Mr. [redacted] and his roommate Ms. [redacted], regarding the AC issue.  Per our Management Agreement with the Owner, Ms. [redacted], we handle her maintenance issues unless they are over $250, in which case she needs to physically approve those repairs.  
The tenants moved into the property on July 1, 2015 and at that time the HVAC system was working well, I even tested it out myself by stopping by the property and turning it down to 65 degrees before I went home one evening and when I came in the next morning, I stopped by and checked it, it was very cool and temperature read 65 degrees.  The system is over 12 years old but it was working well when the tenants moved in.    
On Aug 12, 2015  we first received the maintenance call for no AC, our contractor went out on the same day and noticed that the freon was low so he recharged the system and quoted an estimate of $2500 to replace compressor and another part (This was sent to the owner).   
On Aug 25, 2015 we got another call from the tenants regarding NO AC.  We sent our contractor who went out on the same day and noticed that the system had a bad capacitor and was low on freon again so he replaced the capacitor and filled the system and he was not sure how long the freon would last with the leak in the compressor.  At this time the owner authorized us to supply the tenants with a window unit but when I called them they said that they had borrowed one from their friend but it just needed to be installed.  We sent a contractor out there to install their window unit for them.
On Sept 22, 2015 we received another call stating that the AC was not working AGAIN so we explained to the tenants that the owner has requested multiple estimates to replace the unit due to the cost and that the estimates are taking time to receive.   The tenants then stated that the one AC unit is not sufficient so I told them that if they wanted to pur[redacted] another one then we would be happy to reimburse them up to $150 once they brought us a receipt  (keep in mind that their property is only about 700 sq. ft.)  
The tenant brought us the receipt on Oct 12, 2015 and we sent them a check on Oct 16, 2015 for the amount of $146.37 for the cost of the window unit.  At this point we even allowed them to break their lease, without penalty, due to the inconvenience of not having central air and they declined.  They said that they love the property but they just want working central air.
During that time we had gotten 2 estimates (those two contractors stated that they would NOT repair the unit because it was too old and it needed to be replaced)  the owner stated that she was sending her own contractors for estimates as well.   We explained to the owner that the tenant is paying full price for her rent and even though they do have window AC, it is not exactly what they rented the property for.   The owner authorized us to give the tenants $100 off of November rent due to their inconvenience.  I sent the tenants an email stating that that we were deducting $100 off of their November rent.
On Oct 19, 2015 the tenants called and stated that the heat was not working so we sent our contractor out the same day and they stated that the same bad part (compressor) was not allowing the heat to work either.  I explained to the owner that if it got really cold then we would have to allow the tenants to get a hotel for the night and she approved hotel up to $100 per night.   The tenants declined to stay at a hotel because the AUXILIARY heat was working fine but they were concerned with their electric bill from using the AUX heat.  I told them to provide me with a previous month’s electric bill and the current month’s bill using the AUX heat and that we would pay the difference.  They agreed to that.
On Oct 19, 2015 the owner wanted another one of her contractors to provide an estimate so we let them into the unit and they gave her an estimate to replace the unit also because they would not “repair” such an old unit. They provided us with a quote on Oct 22, 2015 which we provided to the owner.
On Nov 3, 2015, Tenant emailed us for an update (keep in mind that they are using the Aux heat with the knowledge that we will pay for the difference in their elect bill due to using the aux heat.)  I sent the Owner a stern email stating that this needs to get resolved asap.  
On Nov 4, 2015, the Owner sent an email stating that she went ahead and hired [redacted] Inc to replace the HVAC unit  and she sent them a check. [redacted] stated that they will not start the work until the check has cleared.  We will call them today, Tues Nov 10, 2015 to verify they received the check. We have notified the tenants of the latest update as well.
SUMMARY:
The AC was working well when the tenants moved in, however, it stopped working almost 2 months later and was repaired. When the system failed againe, we installed the tenant’s window unit and when they felt that it was not cooling sufficiently we allowed them to pur[redacted] a second unit to which we reimbursed them $146.37.  Please understand that the tenants DID have AC the entire time, it just wasn’t “central air”.  Also we have deducted $100 off of November rent for their inconvenience.  When the temp dropped and we found out that the same part that was broken for the AC also worked the heat, we offered to allow the tenants to stay in a hotel up to $100 per night (they declined because their aux heat worked).  We offered to pay the difference in elect bill due to using the aux. heat, they agreed.  We have also offered to allow them to break their lease without penalty which they declined because they love the apartment.  Unfortunately some expenses are too much for an owner to take on all at once and our hands are tied when it comes to forcing them to make the repairs so we have to accommodate the tenant the best way we can until the owner is able to make the necessary repairs.  Although I do feel badly that the tenants were inconvenienced,  I feel that we have accommodated the their needs every step of the way.
I have enclosed several pieces of documentation to verify my side of the story.   If you have any further questions or concerns, please feel free to contact me.
 
-- 
Sincerely,[redacted]
[redacted]
[redacted]
[redacted]  [redacted]
[redacted]  [redacted]
[redacted]  [redacted]
[redacted]  [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Dear Ms . [redacted], Ms . [redacted] received two letters asking her to sign her new lease paperwork, it was not done. We will then send out a...

termination letter in order to make sure we have plenty of time to release the property for the Owner and it seems to put a little more urgency in our Tenants to return the necessary paperwork in a timely fashion. All Ms . [redacted] needed to do was call us and let us know she was sending the paperwork to her co-signor and we would have been fine with that. However, she did not. Ms . [redacted]'s lease is scheduled to end July 31, 2016. I contacted Ms . [redacted] via email and she told me that she did have a copy of her lease but that she read it incorrectly. She was very apologetic for that. When a Tenant calls in a work order, such as the mold she refers to in her complaint, that IS giving us permission to enter the unit. When Mike goes to a property he knocks and if there is no answer he will enter. If the Tenant specifies they want to be home, then an appointment is set with them . Ms . [redacted] met with me in my office Wednesday, May 4, 2016 and stated she acted hastily and has asked to extend her lease 2 more months which we gladly did. I feel she is happy with what has been done and feels safe in her home. Please feel free to contact me should you have any questions or need any further information. Regards , Nora K. M[redacted]Residential Property Manager

To: The Revdex.com
RE: Complaint ID- [redacted]...

([redacted])
 
Pollard and Bagby was confronted with an issue about a parking pass at one of our properties that we manage. The property that we manage charges the tenants a $30 monthly for each parking permit that allows them to park in the rear of the property. We also have this stated in the lease agreement. The complaint issued to the Revdex.com concerns both billing for a parking space and an addendum to the lease adding the additional parking space to the current lease. We had originally issued one parking permit for the lease and the tenants later requested an additional pass for a month’s time. Once the month was over we did not receive payment for any other period of time or have the parking permit returned to us as requested. We then sent the residents a lease addendum that explained that they needed to pay for their additional parking space or return the parking permit. The addendum also explained that it needed to be signed and returned to Pollard and Bagby or the lease would terminate because the conditions of the already existing lease were not being met. A few weeks passed but the addendum was not returned to the office. I then attempted to contact the residents. I called and left a message reminding them that if the addendum was not signed and returned to Pollard and Bagby that the lease would terminate. That afternoon while I was out of the office, the resident returned my phone call and left a message. During the time that I was out, the resident also called the Principal Broker of Pollard and Bagby and e-mailed his secretary, as well as e-mailed the property owner directly to complain that I had not returned his voicemail. Once I returned in the morning and heard the voicemail from the resident I quickly returned the call. This was within 24 hours of the resident’s original message on my voicemail. A meeting was then set up to try to resolve the issue. The resident came into the office and an agreement was made that they would receive three months of parking without payment, which no longer required an addendum to be signed. We understand the frustration of the residents and hope that there will not be any more misunderstandings in the future.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Responding to the dishonest responses from Nora M[redacted] the Residential Property Manager from Pollard and Bagby, let me state....1. Whether Pollard and Bagby or [redacted] is the owner, we signed a lease with Pollard and Bagby / [redacted], expecting to rent an apartment that would provide us with a safe living environment. Over the past 2 years, the staff at Pollard and Bagby and [redacted], have both proven to be incompetent, unconcerned and arrogant with their lack of responsibility, not only us, but to many others. These complaints have been documented for quite some time.2. If Pollard and Bagby claim they "take the maintenance /service calls only", while "the Owner receives the monies payable to him" then why is the building in such a state of disrepair? It is obvious that money is not being spent to properly maintain the building.  Besides our many problems with Pollard and Bagby and [redacted], it is clearly documented all over the Internet, many stories of their lack of concern, lack of caring, and how they are forcing people to live in a building that has... mold, rotten wooden, peeling lead-based paint, pipes leaking, mice, roaches, ceilings and roof leaks, just to mention a few. It's seems they are notorious for "covering up" problems until they reoccur, unfortunately found by an unsuspecting new tenant. It seems no matter when you call the office to complain about a problem, they use the excuse, "their hands are tied and they can only do what "the landlord [redacted]" allows them to do. No repairs are ever done quickly. Some of the repairs are required to be done by a R.R.P.  certified repairman, and we doubt that "Bob", (their maintenance man), is certified with the proper credentials. This is obvious from all of the poor repairs and constant "cover ups" they make, instead of properly repairing the damages.3. They state, "When maintenance is called, we dispatch Mr. [redacted] maintenance crew. As the Owner, he can choose who to call to provide service and how it is handled." They claim, "once the leak was discovered, the wall was cut out, the leak repaired, and the mold was treated. It was not however treated the way Ms. [redacted] felt it should have been." This is very disturbing to us because Pollard and Bagby claim ignorance of any problems with pipes leaking or mold. Not only has the pipe been leaking for quite a long time, the floor slopes and the mold has been growing behind the wall for years. This is not the first time we have had issues with the bathroom. The first time that the apartment above hers leaked, it caused raw sewage and urine to leak through the ceiling. They drilled holes in the ceiling to "let it dry out". The ceiling, walls and floor were contaminated and should have been removed and replaced. All they did was paint over it, once again, hiding the damage. (Unfortunately, the next tenant will have no idea what filth and waste is hiding behind the walls.)My daughter noticed mold coming through the walls, even with constant cleaning it would not stop it from oozing through the paint, in the bathroom. Pollard and Bagby were called about this problem and took over a month to come out to even start any work on it. From the pictures, I don't think any written documentation is needed, the mold is obvious. POLLARD AND BAGBY REFUSED TO HAVE A COMPANY DO IT CORRECTLY. There is a proper procedure to contain the mold and they told us they were not going to have it done by anyone professional. (After we called 6 companies specializing with these problems, we were told, repeatedly.... It's should have been sealed off, a machine called an air scrubber placed in the room and all of the contaminated materials...mold/wet/rotted wood should be removed and replaced. This was not done, and once again, they "covered up" the problems. Kathleen (who works at Pollard and Bagby), told us they did not need to contain the mold, that she knew the way to fix it and what they did was just fine! Obviously, she is as incompetent as the rest of the staff about mold.First, the apartment above hers leaked sewage into her bathroom from above...their "solution" was to drill holes in the ceiling to "let it dry out." The contaminated materials should have been removed.This is what the ceiling continued to do from all of the water damage...Once again, they concealed the damage with a new coat of paint. The next tenant has no clue what's lurking behind the paint....The floor was even contaminated with the leak....Later on, we found this...mold. It seems the pipe has been leaking behind wall for quite some time. The floor in the apartment slopes down and is soft. We believe the foundation has rotted from the water damage. This is the mold that oozed through the wall...Another view of the wall...They claim this is the "proper way" to remediate the mold. They refused to completely contain the mold and opened up the black mold.They exposed all of the mold....and only sealed this much off because we complained! This is not the proper way to conceal mold...They replaced the wall....but not the trim?And then painted over the mold! Notice how rough and lumpy the paint is?Once again, covering up damages.4. "The paint was never brought to their attention" they claimed!! Oh my God, are they all blind??? Do they not have eyes??? Is their "maintenance crew" 100% incompetent? Or do they just have blinders on??? They claim they "know nothing" about the lead-based paint peeling all over the entire building? Don't they do any inspections of their own buildings, themselves?? Is it the tenants responsibility to inform them of peeling paint?  Don't they see it? WE SHOULD NOT HAVE TO INFORM THEM!! They think by giving occupants a "brochure" saying there is a "possibility" of lead-based paint in the building, that they are not liable for anything. By statements on their own lease, they are deceiving every single person renting from them. They claim, "Lessor has no knowledge of lead-based paint and/or lead based paint hazards in the housing."I know they have been in the building recently because they have begun to show my daughters apartment to rent it out again. They are suggesting that they did not see any of this paint??? They want me to inform them? So they can "make Mr. [redacted] aware of the findings?" They are trying to claim they are unaware of any problems with the paint!!!It is very alarming that there is a young child living on the 1st floor, who appears to be around 5 to 6 years old. With the lead based paint and the fact that the paint is peeling, they should be required to properly contain it and repair all of the peeling paint throughout the building. We demand they revise the lease and admit there is lead-based paint and stop deceiving people, immediately!! They also need to let everyone know who is living in this apartment, that there IS lead-based paint, throughout the entire building.Peeling paint in hallway by the entrance, near the front door of the building ...how do they not see this?Paint peeling over doorway of Apartment #1... They can't see this either?Apartment #1 doorway....this peeling paint should be easy to see...Tested a piece of the peeling paint ourselves with a lead test kit.....paint chip tested positive for lead...Peeling paint on the doorway of apartment #2....where the young boy lives...Do they not see this paint peeling, themselves???Another view of apartment #2... Maybe they didn't see this peeling?Hallway has paint peeling too.... Surely they noticed this??Paint all over the floor and exposed to everyone in building....they had to notice this?5. Recently, for the 3rd time, the door handle to the front door to apartment #4,    fell off, again. There was no way to get out of the apartment through the front door and we almost had to call the Fire Department to get out. This has to be a violation of fire codes and safety regulations besides it is very dangerous!6. They claimed, "Ms. [redacted] and her Daughter made us very aware of their intent not to renew the lease so we sent a letter of termination to her daughter with the move out checklist as we do anyone who tells us they are leaving." We find this to be yet another lie. My daughter received a letter, certified and called me upset. We never said anything about not renewing the lease. But we did receive a letter claiming "the owner wants possession of the property".  They have just re-listed the apartment online again, for an increase of $75.00 more, a month. We believe they have evicted her because we have complained about the horrible living conditions. Nora seems to think once we move out, that this will all just go away.The apartment just resisted for rent. No one will know what hazardous mold is lurking behind the walls....They will give people this paperwork, denying any knowledge of lead-based paint....7. We will be moving out on August 31, 2016. We are formally requesting to be present for the final inspection. It seems that Pollard and Bagby and [redacted] are getting away with abusing the returning of security deposits, constantly. We are concerned that they will try to do that to us, also. We have always contacted them immediately for any maintenance needs but fear they will try to abuse us too. They also seem to abuse the 45 days the landlord has to return the Security DepositsThere seems to be some serious problems going on for at least 7 years now. Someone needs to help! Both, Pollard and Bagby and [redacted] seem to think they are above the law. There is a lot of documentation on all of these issues for way too long and Pollard and Bagby and [redacted] have not maintained, an acceptable level of responsibility for the maintenance, of this property, [redacted] They have gotten away with forcing people to live in unhealthy and unacceptable conditions and it seems no one person is able to force them to correct these conditions! We ask that both Pollard and Bagby and [redacted] are inspected and required to repair the building to an acceptable level of habitation. There are many problems including, roof leaking, ceilings leaking, rotted wood, mold, mice, roaches, peeling lead-based paint and the foundation of the building needs some serious repairs.  I would also recommend that they check other Pollard and Bagby and [redacted]s properties.Sincerely[redacted]

Review: I have lived at their property location of [redacted] for 3 years. In those three years they drafted money from I ans well as my former roommates security deposit for repainting walls and damages that were never completed throughout the duration of 3 contract agreements. Invoices for the alleged work were never supplied and they all are refusing to supply said documentation of work.

Also from the completed operation of plumbing contracted work under the kitchen sink, the subcontractor did not complete said operation of replacing kitchen sink unit. A big gaping hole was left under the sink. This incurred the superfluous influx of rats into the unit, completely decimating all perishable items within the kitchen unit.

Adequate extermination was never conducted after due notice has been given. This led to the contamination of kitchen material in addition to numerous losses faced by the negligence of this company.Desired Settlement: Invoices for contracted plumbing, the alleged repairs, and a, Refund of the full security deposit of 422.50 and the refund of 24 months of rent paid to lessor. I lived on the premise for 12 months prior to the professional liability claim resulting from the faulty operation of the plumbing contractor and falsified charges bestowed upon I and my former roommates.

Business

Response:

I am in receipt of your letter referencing the above matter.

Mr. [redacted] has lived in the property since September 2, 2014.

During that time he changed roommates and a new lease was drawn up. At the move

out of his last roommate, an inspection was done and damage to the property was

found. The former roommate was charged at move out in order for the new

roommate to put up a new deposit and not have previous damage charges they

would be held responsible for. Mr. Daniel, the [redacted] and person

holding the deposit for Mr. [redacted] at no time claimed that the repair

work was done at that time. It will be done at at the end of Mr. [redacted]

current lease expiring August 31 , 2016. Mr. Daniel has had [redacted] at the

property numerous times. After the last visit the Technician notified Pollard

and Bagby that Mr. [redacted] apartment had trash and food left out

throughout the unit. We sent Mr. [redacted] a letter to clean his

apartment. One of our representatives did a re-inspect and his apartment was

found to be in much better condition. The Plumbing bill was for unclogging the

kitchen sink and replacing the "P" trap. The invoice has other items

on it as well, none of which state the kitchen sink was replaced. The Tenants

were only charged $ 165.00 for the clogged sink, not any of the other items.

Please see the [redacted] letter to Mr. [redacted] from May 2016 regarding his

move out as well as a copy of the invoice. Please let me know if I can be of

any further assistance in this manner.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID 11624380, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[I have actual documentation showing that they drafted more than what was stated previous email. I have lived on that premise for 3 years. after my first year they conducted a whole kitchen renovation and left a gaping hole under my sink. My first year roommate is a witness to this. This sink clogging problem occurred during my full stay at multiple times during my stay at the premise. There is no modern drain disposal fixture that was ever installed within the unit even post kitchen renovation of August 2014. The person who unclogged the kitchen sink was a man by the name of Mike who works directly under Mr. Daniel. not Juan. Juan was non existent and for that matter he was the one that conducted the painting operations and the renovations of the kitchen remodeling and the bathroom, not the unclogging. The invoiced I am requesting are the invoiced for August 2014 Kitchen and bathroom renovations. and Invoices for the repair and repainting of the walls that were drafted subsequent from my 2nd contractual roommates first security deposit draft. After several complaints to Bob Reed, he personally came into the unit and verified the grey markings around the hole to be the rat access hole. He repaired the hole himself and my 3rd year roommate is witness. In addition to the trash issue. My apartment was never filled with trash. Ma'am with all due respect, spontaneous generous has well long been disproved for over 300 years. Please do not be swayed by such ludicrous statements. I have all of my emails documented with my conversations with this company in addition I have attached the picture of the hole left under the sink, the hole chewed by the rats from the unit above, a video of the rats parading around the premise(in which no trash is observed). We never had our unit inspected for cleanliness and for that matter I would like to request the actual inspection request, with the date and time of the inspection, in addition to my consent of such an inspection because that never happened. In addition we had the unit inspected by the EPA and it was confirmed by Mr. Mark Samolis, SSA that Mr. Daniel has violated the lead based paint hazard code and disclosure law of repair and repainting. I have email documentation of this all as well. Please let me know if there is anything else that you need. Last time I checked, within the Virginia tenant and lessor code, it states that it is the responsibility of the owner and the property manager to ensure that the unit is safe and habitable for the tenant. The AC unit has been kept abridged by duct tape, My front door (the main access to my unit) was almost on the brink of total deterioration. If said inspection were conducted how can allegations of my leaving trash in my house. (which from my understanding I thought normal people leave in their homes until they are ready to take out.),is the cause for all of this.? If trash was their allegations I would like to receive photography of said trash within my unit. My biggest concern out of all of this is theft. In the previous letter from Nora she stated that there was no stated time Mr. Daniel was going to conduct such repairs but how can a charge occur for a service that was never completed. further more I believe this kind of practice was going to happen to my 3rd roommate for the same charges that were charged to my former roommate because said work was never done subsequent to contractual agreement. Again please let me know what else that you will need. ]

Regards,

Nicholas [redacted]

Review: My daughter began seeing mold leeching through the wall in her bathroom. I have pictures that would make anyone vomit! They took over a month to come out and said that they were not going to have a company come out to properly remediate the mold. The office staff at Pollard and Bagby are incompetent and rude. They finally send "Bob, their maintence man" who is told to take the wall down and put a new one back up. Upon removing the wall, there is so much black mold it could easily kill someone. (Again, we have pictures) they hung a plastic sheet up covering approximately 75% of the opening and left it open, exposing all of the mold and spores into the air. They refused to properly remediate the mold and left it open for several days. My daughter was unable to stay there because of the rancid smell from all of the mold. Besides the mold, there was a pipe that appears to have been leaking for years. The floor is soft and obviously has rotted and refused to fix any of it properly. They painted over the new wall and the moldy trim and said That was all they were going to do. Then we noticed the paint that was peeling. We tested it for lead and it tested positive. THE LEASE SAYS THEY KNOW NOTHING about the LEAD PAINT. This is a lie (we had it tested and have pictures). The rental company of Pollard and Bagby are not disclosing the lead paint and if we had know, we woud have never rented this apartment. They also sent us an eviction notice after complaining about the pipe leaking, moldy wall and lack of concern for my daughters health. I am deeply concerned for the other residents of the apartment. [redacted] is running a slum and getting away with it. He refuses to repair anything in the building properly and makes the people in the office give us the run-a-round. Please don't take my word for it, look up the reviews online. I am trying to help other parents and college student not have to go through the ordeal we have had to endure. My daughter is out in one month.Desired Settlement: I want [redacted] to make the necessary repairs to this building and be accountable for doing the necessary repairs in ALL of his buildings and stop making people live in a slum. There are roaches, mice, rotted wood, pipes leaking, roof leaking, toilets and sinks constantly running, mold and lead paint that is peeling all over the apartment building. There are so many complaints online about both [redacted] and Pollard and Bagby, which means they are well aware of all of these problems. It seems they really don't care by their attitudes when you call the office. I want Pollard and Bagby to be quicker at repairing these problems if they are the rental company. I find it strange that they claim they handle the property but [redacted] makes people mail the money directly to himself. I wonder if that is even legal? Something is seriously wrong here. Please help! Who is neglecting us renters????

Business

Response:

Mr. [redacted] is an Owner whose properties we Lease. The Tenants moving in make their monies payable to him and are made aware that he is the Owner and we handle the Leasing and take the Maintenance/Service calls only. When a Maintenance call is received we dispatch it to Mr. [redacted] Maintenance crew. As the Owner, he can choose who to call to provide the service and how it is handled. o nee the leak was discovered, the wall was cut out, the leak repaired, and the mold was treated. It was not however treated tile way Ms. [redacted] felt it should have been. Ms. [redacted] told us she had the mold tested in the apartment. However, we never received any written documentation as to the resultsThe paint was never brought to our attention, however, due to the building being built prior co 1978, her Daughter was given with the Lead Based paint Pamphlet provided to us by the Government as well as a disclosure stating there Is the possibility of Lead base paint. We had no knowledge of any lead based paint then, as of today, still do not. If Ms. [redacted] had a lead base paint test done and it came back positive, we invite her to send those results to us and we will make Mr. [redacted] aware of the findings. Ms. [redacted] and her Daughter made us very aware at their intent nor to renew the lease so we sent a Letter of Termination to her Daughter with the move out checklist as we do anyone that tells us they are leaving. Thank you very much for your time.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Responding to the dishonest responses from Nora M[redacted] the Residential Property Manager from Pollard and Bagby, let me state....1. Whether Pollard and Bagby or [redacted] is the owner, we signed a lease with Pollard and Bagby / [redacted], expecting to rent an apartment that would provide us with a safe living environment. Over the past 2 years, the staff at Pollard and Bagby and [redacted], have both proven to be incompetent, unconcerned and arrogant with their lack of responsibility, not only us, but to many others. These complaints have been documented for quite some time.2. If Pollard and Bagby claim they "take the maintenance /service calls only", while "the Owner receives the monies payable to him" then why is the building in such a state of disrepair? It is obvious that money is not being spent to properly maintain the building. Besides our many problems with Pollard and Bagby and [redacted], it is clearly documented all over the Internet, many stories of their lack of concern, lack of caring, and how they are forcing people to live in a building that has... mold, rotten wooden, peeling lead-based paint, pipes leaking, mice, roaches, ceilings and roof leaks, just to mention a few. It's seems they are notorious for "covering up" problems until they reoccur, unfortunately found by an unsuspecting new tenant. It seems no matter when you call the office to complain about a problem, they use the excuse, "their hands are tied and they can only do what "the landlord [redacted]" allows them to do. No repairs are ever done quickly. Some of the repairs are required to be done by a R.R.P. certified repairman, and we doubt that "Bob", (their maintenance man), is certified with the proper credentials. This is obvious from all of the poor repairs and constant "cover ups" they make, instead of properly repairing the damages.3. They state, "When maintenance is called, we dispatch Mr. [redacted] maintenance crew. As the Owner, he can choose who to call to provide service and how it is handled." They claim, "once the leak was discovered, the wall was cut out, the leak repaired, and the mold was treated. It was not however treated the way Ms. [redacted] felt it should have been." This is very disturbing to us because Pollard and Bagby claim ignorance of any problems with pipes leaking or mold. Not only has the pipe been leaking for quite a long time, the floor slopes and the mold has been growing behind the wall for years. This is not the first time we have had issues with the bathroom. The first time that the apartment above hers leaked, it caused raw sewage and urine to leak through the ceiling. They drilled holes in the ceiling to "let it dry out". The ceiling, walls and floor were contaminated and should have been removed and replaced. All they did was paint over it, once again, hiding the damage. (Unfortunately, the next tenant will have no idea what filth and waste is hiding behind the walls.)My daughter noticed mold coming through the walls, even with constant cleaning it would not stop it from oozing through the paint, in the bathroom. Pollard and Bagby were called about this problem and took over a month to come out to even start any work on it. From the pictures, I don't think any written documentation is needed, the mold is obvious. POLLARD AND BAGBY REFUSED TO HAVE A COMPANY DO IT CORRECTLY. There is a proper procedure to contain the mold and they told us they were not going to have it done by anyone professional. (After we called 6 companies specializing with these problems, we were told, repeatedly.... It's should have been sealed off, a machine called an air scrubber placed in the room and all of the contaminated materials...mold/wet/rotted wood should be removed and replaced. This was not done, and once again, they "covered up" the problems. Kathleen (who works at Pollard and Bagby), told us they did not need to contain the mold, that she knew the way to fix it and what they did was just fine! Obviously, she is as incompetent as the rest of the staff about mold.First, the apartment above hers leaked sewage into her bathroom from above...their "solution" was to drill holes in the ceiling to "let it dry out." The contaminated materials should have been removed.This is what the ceiling continued to do from all of the water damage...Once again, they concealed the damage with a new coat of paint. The next tenant has no clue what's lurking behind the paint....The floor was even contaminated with the leak....Later on, we found this...mold. It seems the pipe has been leaking behind wall for quite some time. The floor in the apartment slopes down and is soft. We believe the foundation has rotted from the water damage. This is the mold that oozed through the wall...Another view of the wall...They claim this is the "proper way" to remediate the mold. They refused to completely contain the mold and opened up the black mold.They exposed all of the mold....and only sealed this much off because we complained! This is not the proper way to conceal mold...They replaced the wall....but not the trim?And then painted over the mold! Notice how rough and lumpy the paint is?Once again, covering up damages.4. "The paint was never brought to their attention" they claimed!! Oh my God, are they all blind??? Do they not have eyes??? Is their "maintenance crew" 100% incompetent? Or do they just have blinders on??? They claim they "know nothing" about the lead-based paint peeling all over the entire building? Don't they do any inspections of their own buildings, themselves?? Is it the tenants responsibility to inform them of peeling paint? Don't they see it? WE SHOULD NOT HAVE TO INFORM THEM!! They think by giving occupants a "brochure" saying there is a "possibility" of lead-based paint in the building, that they are not liable for anything. By statements on their own lease, they are deceiving every single person renting from them. They claim, "Lessor has no knowledge of lead-based paint and/or lead based paint hazards in the housing."I know they have been in the building recently because they have begun to show my daughters apartment to rent it out again. They are suggesting that they did not see any of this paint??? They want me to inform them? So they can "make Mr. [redacted] aware of the findings?" They are trying to claim they are unaware of any problems with the paint!!!It is very alarming that there is a young child living on the 1st floor, who appears to be around 5 to 6 years old. With the lead based paint and the fact that the paint is peeling, they should be required to properly contain it and repair all of the peeling paint throughout the building. We demand they revise the lease and admit there is lead-based paint and stop deceiving people, immediately!! They also need to let everyone know who is living in this apartment, that there IS lead-based paint, throughout the entire building.Peeling paint in hallway by the entrance, near the front door of the building ...how do they not see this?Paint peeling over doorway of Apartment #1... They can't see this either?Apartment #1 doorway....this peeling paint should be easy to see...Tested a piece of the peeling paint ourselves with a lead test kit.....paint chip tested positive for lead...Peeling paint on the doorway of apartment #2....where the young boy lives...Do they not see this paint peeling, themselves???Another view of apartment #2... Maybe they didn't see this peeling?Hallway has paint peeling too.... Surely they noticed this??Paint all over the floor and exposed to everyone in building....they had to notice this?5. Recently, for the 3rd time, the door handle to the front door to apartment #4, fell off, again. There was no way to get out of the apartment through the front door and we almost had to call the Fire Department to get out. This has to be a violation of fire codes and safety regulations besides it is very dangerous!6. They claimed, "Ms. [redacted] and her Daughter made us very aware of their intent not to renew the lease so we sent a letter of termination to her daughter with the move out checklist as we do anyone who tells us they are leaving." We find this to be yet another lie. My daughter received a letter, certified and called me upset. We never said anything about not renewing the lease. But we did receive a letter claiming "the owner wants possession of the property". They have just re-listed the apartment online again, for an increase of $75.00 more, a month. We believe they have evicted her because we have complained about the horrible living conditions. Nora seems to think once we move out, that this will all just go away.The apartment just resisted for rent. No one will know what hazardous mold is lurking behind the walls....They will give people this paperwork, denying any knowledge of lead-based paint....7. We will be moving out on August 31, 2016. We are formally requesting to be present for the final inspection. It seems that Pollard and Bagby and [redacted] are getting away with abusing the returning of security deposits, constantly. We are concerned that they will try to do that to us, also. We have always contacted them immediately for any maintenance needs but fear they will try to abuse us too. They also seem to abuse the 45 days the landlord has to return the Security DepositsThere seems to be some serious problems going on for at least 7 years now. Someone needs to help! Both, Pollard and Bagby and [redacted] seem to think they are above the law. There is a lot of documentation on all of these issues for way too long and Pollard and Bagby and [redacted] have not maintained, an acceptable level of responsibility for the maintenance, of this property, [redacted] They have gotten away with forcing people to live in unhealthy and unacceptable conditions and it seems no one person is able to force them to correct these conditions! We ask that both Pollard and Bagby and [redacted] are inspected and required to repair the building to an acceptable level of habitation. There are many problems including, roof leaking, ceilings leaking, rotted wood, mold, mice, roaches, peeling lead-based paint and the foundation of the building needs some serious repairs. I would also recommend that they check other Pollard and Bagby and [redacted]s properties.Sincerely[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

I have been contacted by people that have sent me pictures of what they too, have been dealing with in their apartments owned by Mr. Daniel. Mr. Daniel seems to have a lot of problems in most of his buildings, not just mine. Inside of the apartments are worse than the common areas. I have sent pictures of a toilet falling into the floor, a bathtub they told the tenants they were going to fix/clean and didn't,The roof leaking on a 3 story building and this is the 1st floor. I have been sent a lot more pictures. If they think I have gone above and beyond the normal amount of complaining, let them live there or put one of their children in these disgusting apartments. Regards,

Business

Response:

Mr. Daniel has hired contractors to remediate the lead based paint found around the hallway doors of this building. He is working very closely with an Environmental Specialist, the City, and State in this matter. Ms. [redacted] has gone past the realm of "normal behavior" in her vendetta against Mr. Daniel.We are not sure there is a point that Ms. [redacted] would ever be "satisfied" with anything that will be done.We have nothing to say about what she has written in her "complaint."

Review: I signed a lease mid August to last for a year. When I was out of town for a week there was a letter sent that gave me 10 days from April 14th to have not only signed by myself but by my father, who co-signed but lives in WV which takes at least two business days for mail to be sent one way. There were not enough days to have this even signed by both appropriate members before it was due. According the letter my lease is terminated the end of July which violates my lease and ends it short. I have in writing my lease is over July 31st and I will agree to move out then.

My concern is Walid Daniel and Pollard and Bagby's lack of protection of myself as a lessee. I do not feel safe in my apartment. He has entered my house at lease once without notice. There are dozens of occasions of his maintenance men entering without notice. This too violates my lease. Also I have reported multiple times that there is water damage to the floor and mold growth throughout the apartment as well as writing a letter. There has been no action to identify if this mold is harmful, it has only been wiped away.Desired Settlement: I want Pollard and Bagby to handle my deposit and rental checks until the end of July from this day forth. I do not trust Walid Daniel. I agree to move out the end of July 2016 even though this does violate my lease.

Business

Response:

Dear Ms . [redacted], Ms . [redacted] received two letters asking her to sign her new lease paperwork, it was not done. We will then send out a termination letter in order to make sure we have plenty of time to release the property for the Owner and it seems to put a little more urgency in our Tenants to return the necessary paperwork in a timely fashion. All Ms . [redacted] needed to do was call us and let us know she was sending the paperwork to her co-signor and we would have been fine with that. However, she did not. Ms . [redacted]'s lease is scheduled to end July 31, 2016. I contacted Ms . [redacted] via email and she told me that she did have a copy of her lease but that she read it incorrectly. She was very apologetic for that. When a Tenant calls in a work order, such as the mold she refers to in her complaint, that IS giving us permission to enter the unit. When Mike goes to a property he knocks and if there is no answer he will enter. If the Tenant specifies they want to be home, then an appointment is set with them . Ms . [redacted] met with me in my office Wednesday, May 4, 2016 and stated she acted hastily and has asked to extend her lease 2 more months which we gladly did. I feel she is happy with what has been done and feels safe in her home. Please feel free to contact me should you have any questions or need any further information. Regards , Nora K. M[redacted]Residential Property Manager

Review: I have been in contact with [redacted] who works at Pollard and Bagby. He manages the properties on [redacted]l. I first reached out to [redacted] in May 2015 to tell him I've seen mice in the apartment. At first nothing was done and I had seen another one. I called again and they sent pest control who had put out some traps. I also had put out traps. I used the old fashionons and lured them with peanut butter. For a moment it seemed like the mice were gone. So I started to fill the hold I found. The next day they burrowed me whole right next to the old one. I called [redacted] again. This time he came to see the hole for himself and confirmed it was moise hole, which I knew. I proceeded to show him another area of high activity. He glance behind the stove and said no the mice were not coming out of the hold in the wall with exposed pipe. I also showed him possible entries from the outside. His only suggestion was to use cheese instead of peanut butter to attract them. For months he said he's been in contact with [redacted] to determine the best way to get rid of them. He says the owner of the property is in [redacted] and he can't make any decisions without his approval. For over a month nothing happened. I asked for more mouse poised from [redacted], because the store bought wasn't working, I got no traps delivered. I finally hear back and they say they set traps under the building to lure them out, but no one has come inside to seal holes. I returned from a two week vacation. Still with mice in the building. I've tried to reach his supervisor, the property owner, even pest control.Desired Settlement: I would like the apartment to be pest free. I would like someone to come in and properly expel the mice, find the holes and seal them.

Business

Response:

This is a response to the complaint case# [redacted]. I am the

current Property Manager of the property located at [redacted]. I have

researched the issue and found that the there has been several calls in our

maintenance department, from [redacted], regarding mice. Per our management

agreement with the owner, [redacted], our maintenance department is to call all

of the work orders in to his contractors and they take care of the issues. Our maintenance

department has notified the owner and his contractor each time via phone calls

and emails ([redacted]). The Owner’s Pest control company, [redacted], has gone out

multiple times to set traps and close exterior holes with steel wool.As the new Property manager, I have taken the steps to

resolve this issue in that, on Friday 8-28-15 at 9:00am, I am meeting will all

of the tenants that reside at [redacted] (not just *) the owner’s

contractor ([redacted]), the head of my maintenance department (Revdex.com Revdex.comB) and

the Regional Manager of [redacted]) to figure this out and resolve

the issue. We will all meet at [redacted] and go into each unit to fill any

holes where potential rodents may be entering as well as setting traps and bait

in the crawl space and sealing all exterior holes with steel wool.As a Property Manager and representative for Pollard & Bagby,

I can assure you that we do NOT want any of our tenants living this way and we

will be firm in getting this issue resolved.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

Review: I moved into [redacted] in December of 2012. I reported a leak in the ceiling in February of 2013. I was advised that the roof would be patched. Over the next few months each time it rained or snowed my ceiling would continue to leak in the same spot and cause damage to walls and ceiling. I called to report the leak in the ceiling numerous times and each time I was advised that it was being patched. Towards the end of October of 2013 after another rainstorm and another leak, water was puddled on my floor, my bed and pillows were soaking wet, and a steady drip of water was leaking from walls and window sill onto a live electrical socket. I reported the problem again and was told someone would be out to patch the roof. A few weeks later in November, another rain storm hit and my ceiling leaked again in the exact same spot I had been reporting since February. At this point in time I began sending emails along with my maintenance requests over the phone and attaching pictures to document the damage. After this request I was again told that the roof would be patched. Two weeks later we had another rain storm and my roof leaked in the exact same spot again. I called, took pictures, and sent an email to Pollard and Bagby again asking that the damage be repaired. A few days after Christmas after another rainstorm the roof leaked, I called, sent another email, and took more pictures. At this point in time I was advised that they were getting bids to replace the roof and the work would begin at the beginning of January and take approximately 3-6 weeks to complete. They also sent a cleaning company over to scrape off the mold that had formed in the floor and along the window sills and another roofer was sent to patch the roof. Luckily the roof has not leaked since then however it is now March and my room is still a disaster. The new roof has not been completed and no repairs have been made to the interior of my unit. Because of the amount of water leaking from my ceiling and the non-existent repairs that were made over the previous year, the walls no longer have plaster on them in a huge portion of the room. In some places I can see the bricks from the outside of the building and the gravel and dirt that is inside the walls. This provides no insulation or warmth when dealing with temperatures in the teens which we have routinely been experiencing over the past few months and I honestly don't know what is coming out of the 100 year old walls that could be potentially damaging to my health. Moreover I wonder how much mold has formed in the walls and ceiling that is not visible to the naked eye and I question the structural integrity of the roof and building as a whole.Desired Settlement: I want my room to be repaired and to not have to worry about the roof leaking onto my bedding, electronics, and instruments which I keep in my room. I also would like to have my rent pro-rated for the future until the repairs are completed and also retroactively for the time I have had to live with the damages and the inconvenience of water leaking each time it precipitates. I reported this problem a year ago over the phone and 5 months ago in writing with photographic evidence to help them understand the extent of the damage since hearing that water was leaking from the ceiling onto a live electrical socket, causing plaster to fall off the walls and mold to form everywhere wasn't enough. Pollard and Bagby has been well aware of the problem for over a year and has had more than enough time to make these repairs, but chose not to in an effort to avoid having to replace the entire roof and save money at the expense of their residents health and safety.

Business

Response:

Dear [redacted],

I wanted to reach out to you to apologize for the issues that you have experienced the past few months concerning your unit and the leaking roof. I received your complaint from the Revdex.com and wanted to let you know that we will make every effort to ensure that this is resolved as quickly as possible. I do know that the roof replacement has been completed and there should not be anymore issues with leaking at this point. I have contacted [redacted] to complete the repairs inside of your bedroom, including the cracks and plaster work. They came by the office today to let me know the scope of work and to let us know that they can start on this immediately. I will ask the contractor to contact you to schedule a date and time that works best for you.

I understand that this has been a very frustrating experience for you. It has been standard practice for us to respond to any and all maintenance issues, however roof leaks can be very difficult to pinpoint. Attempting to patch a leak is often able to resolve the issue however the process can be subject to seasonal constraints related to weather. After several attempts to repair the decision was made to replace the roof. The roof unfortunately took longer than expected due to the extreme amount of snow and cold temperatures. Repairs inside your unit were delayed because they could not be completed until the leak issues had been resolved, otherwise the damages would reoccur.

Again I sincerely apologize. Please contact me directly if there is anything you need.

Thank you,

Residential Property Manager

Pollard & Bagby Inc

Review: My girlfriend and I moved into the apartment in July 2015. When signing the lease, we were assured that the HVAC system was working in great condition. On August 8th, our air conditioning completely stopped cooling the apartment. 4 days later, maintenance workers arrived to add freon to our unit. The air conditioning used up the freon within 2 days, so they determined that there was a serious leak in the compressor. They told us that they would need to consult with the landlord about purchasing a new HVAC system since ours was 12 years old. We asked to be provided with window AC units since the inside of our apartment had reached 92 degrees. 2 weeks later, the air conditioning shut down again. The maintenance showed up a week later to add more freon. The unit worked for about two weeks, and then it slowly started to decline. It stopped working completely on September 19th. We informed [redacted] in the maintenance department, and he told us that our landlord was still on a trip to Europe, and was not responding when he tried to contact her. Since then, the property owner sent 2 estimators over the course of a month to assess the situation; however, not a single repair has been made. We have expressed the problem in writing multiple times and spent countless hours on the phone with the maintenance department. It is now November 2nd and the HVAC system is still not working. The outside compressor/heat pump completely shut down, so there's no cool air and the heat only works in emergency mode. The humidity levels inside the apartment is unbearable. Pollard and Bagby offered us $100 as a discount towards November rent, which is only 1/11th of our total rent amount and we do not find it sufficient, considering that we have experienced HVAC problems over the course of several months. It has now been 45 straight days without proper cooling and heating, and the landlord ([redacted]) is completely unresponsive.Desired Settlement: Per Virginia Residential Landlord and Tenant Act: "§55-248.13. Landlord to maintain in good and safe working order and condition all electrical, plumbing, sanitary, heating, ventilating, air-conditioning and other facilities and appliances,

including elevators, supplied or required to be supplied by him". We would like the HVAC system to be repaired/replaced and have cooling & heating that is properly working per the Tenant Act. If the landlord refuses to replace the HVAC system, we would like a $300 discount applied monthly for the rest of our lease duration. So far this issue has been treated in an absolutely unprofessional way.

Business

Response:

November 10, 2015Revdex.com:[redacted]To Whom it may concern:I am in receipt of a complaint regarding the complaint case # [redacted], dated November 3, 2015. I am the current Property Manager of the property located at [redacted]. I have researched the issue and found that the there have been several calls in to our maintenance department, from Mr. [redacted] and his roommate Ms. [redacted], regarding the AC issue. Per our Management Agreement with the Owner, Ms. [redacted], we handle her maintenance issues unless they are over $250, in which case she needs to physically approve those repairs. The tenants moved into the property on July 1, 2015 and at that time the HVAC system was working well, I even tested it out myself by stopping by the property and turning it down to 65 degrees before I went home one evening and when I came in the next morning, I stopped by and checked it, it was very cool and temperature read 65 degrees. The system is over 12 years old but it was working well when the tenants moved in. On Aug 12, 2015 we first received the maintenance call for no AC, our contractor went out on the same day and noticed that the freon was low so he recharged the system and quoted an estimate of $2500 to replace compressor and another part (This was sent to the owner). On Aug 25, 2015 we got another call from the tenants regarding NO AC. We sent our contractor who went out on the same day and noticed that the system had a bad capacitor and was low on freon again so he replaced the capacitor and filled the system and he was not sure how long the freon would last with the leak in the compressor. At this time the owner authorized us to supply the tenants with a window unit but when I called them they said that they had borrowed one from their friend but it just needed to be installed. We sent a contractor out there to install their window unit for them. On Sept 22, 2015 we received another call stating that the AC was not working AGAIN so we explained to the tenants that the owner has requested multiple estimates to replace the unit due to the cost and that the estimates are taking time to receive. The tenants then stated that the one AC unit is not sufficient so I told them that if they wanted to pur[redacted] another one then we would be happy to reimburse them up to $150 once they brought us a receipt (keep in mind that their property is only about 700 sq. ft.) The tenant brought us the receipt on Oct 12, 2015 and we sent them a check on Oct 16, 2015 for the amount of $146.37 for the cost of the window unit. At this point we even allowed them to break their lease, without penalty, due to the inconvenience of not having central air and they declined. They said that they love the property but they just want working central air.During that time we had gotten 2 estimates (those two contractors stated that they would NOT repair the unit because it was too old and it needed to be replaced) the owner stated that she was sending her own contractors for estimates as well. We explained to the owner that the tenant is paying full price for her rent and even though they do have window AC, it is not exactly what they rented the property for. The owner authorized us to give the tenants $100 off of November rent due to their inconvenience. I sent the tenants an email stating that that we were deducting $100 off of their November rent.On Oct 19, 2015 the tenants called and stated that the heat was not working so we sent our contractor out the same day and they stated that the same bad part (compressor) was not allowing the heat to work either. I explained to the owner that if it got really cold then we would have to allow the tenants to get a hotel for the night and she approved hotel up to $100 per night. The tenants declined to stay at a hotel because the AUXILIARY heat was working fine but they were concerned with their electric bill from using the AUX heat. I told them to provide me with a previous month’s electric bill and the current month’s bill using the AUX heat and that we would pay the difference. They agreed to that.On Oct 19, 2015 the owner wanted another one of her contractors to provide an estimate so we let them into the unit and they gave her an estimate to replace the unit also because they would not “repair” such an old unit. They provided us with a quote on Oct 22, 2015 which we provided to the owner.On Nov 3, 2015, Tenant emailed us for an update (keep in mind that they are using the Aux heat with the knowledge that we will pay for the difference in their elect bill due to using the aux heat.) I sent the Owner a stern email stating that this needs to get resolved asap. On Nov 4, 2015, the Owner sent an email stating that she went ahead and hired [redacted] Inc to replace the HVAC unit and she sent them a check. [redacted] stated that they will not start the work until the check has cleared. We will call them today, Tues Nov 10, 2015 to verify they received the check. We have notified the tenants of the latest update as well.SUMMARY:The AC was working well when the tenants moved in, however, it stopped working almost 2 months later and was repaired. When the system failed againe, we installed the tenant’s window unit and when they felt that it was not cooling sufficiently we allowed them to pur[redacted] a second unit to which we reimbursed them $146.37. Please understand that the tenants DID have AC the entire time, it just wasn’t “central air”. Also we have deducted $100 off of November rent for their inconvenience. When the temp dropped and we found out that the same part that was broken for the AC also worked the heat, we offered to allow the tenants to stay in a hotel up to $100 per night (they declined because their aux heat worked). We offered to pay the difference in elect bill due to using the aux. heat, they agreed. We have also offered to allow them to break their lease without penalty which they declined because they love the apartment. Unfortunately some expenses are too much for an owner to take on all at once and our hands are tied when it comes to forcing them to make the repairs so we have to accommodate the tenant the best way we can until the owner is able to make the necessary repairs. Although I do feel badly that the tenants were inconvenienced, I feel that we have accommodated the their needs every step of the way. I have enclosed several pieces of documentation to verify my side of the story. If you have any further questions or concerns, please feel free to contact me.

Review: Tried to contact [redacted] on numerous occasions in regard to illegal billing of a parking space we did not agree to pay for for a period of more that 1 month as a trial period. [redacted] sent us lease addendum to override a lease we already had through 2/28/15, which we refused as we declined the second space. Four months later [redacted] is threatening us with eviction and will not return our phone calls or emails when we try to rectify the problem.Desired Settlement: I would like the billing reversed for the 3 months of parking, as well as stopping the harassing threats of eviction due to their negligence.

Business

Response:

To: The Revdex.com