I discussed the events of the service visit in question with Mr. [redacted] and agreed with him that our staff did not provide the quality service we are committed to for all of our customers. As a result, I refunded the full amount of the repair and assured him that our staff...
is committed to providing him with professional experience in the future. [redacted] Pollard Chevrolet-Buick-Cadillac [redacted] [redacted]
[redacted]
I discussed the events of the service visit in question with Mr. [redacted] and agreed with him that our staff did not provide the quality service we are committed to for all of our customers. As a result, I refunded the full amount of the repair and assured him that our staff...
is committed to providing him with professional experience in the future. [redacted] Pollard Chevrolet-Buick-Cadillac [redacted] [redacted]
[redacted]