Pollard Disposal Service

Although I do not agree 100% with the response from Pollard Waste (misleading with the accuracy of the information they provided to our response) I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

To whom it may concern:RE: File Number [redacted] Our policy is simpleWe offer discounted rates for the amount in which you prepayFor the washing,delivering, and picking up cans our costs are greatTherefore, we reduce rates for the longer theychoose to sign upmonths~ $26.85/momonths~ $21.99/momonths~$20.50/mo[redacted] signed up with our services and asked for month prepay rateMr [redacted] used ourservices from June- SeptemberHe now expects to use our service for months getting the muchdiscounted rate for months and cancel after With his calculations for a refund of $we wouldreceive only $for months of service (only wants to pay 17.81/moincluding tax!)We will refund a check to Mr [redacted] for the following:June~ $26.85July~ $26.85August ~ $26.85September $ $107.40Sales tax 8.59Total $115.99Paid $142.50Refund $We are a small family owned businessAll of our customers pay the same rates based on their choiceswhen they sign upOur rates are not promotionalWe are not like other companies who get thecustomer to sign up with a low rate and raise them constantlyOur rates stayed the same for yearswithout any raises Regards, Wendy P [redacted]