The customer wanted both laptops to be fixedI went to her apartment and picked them up due to her inability to deliver them to my shopShe paid the $service call fee that is required for us to make a house callAfter diagnosing both laptops, she was contacted about the situationNeither
laptop was savable the way that they wereI offered to use the few remaining good parts from each to refurbish a comparable laptop that I had on handShe agreed so I started working towards that goalShe called several times during this process with threats because the work wasn't doneDuring the process of refurbishing a laptop for her, my shop was badly damaged due to a lightning stormAfter closing for a week, all customers were contacted and offered huge discounts due to the inconvenienceShe was the only upset customerAfter offering a discount on the work she wanted done, she said she was calling the police and a lawyerSo I wrote the attached letter and mailed it to her with her outstanding invoiceHer laptops were packed up and work was stopped on her laptopsAs of right now, I had hours invested in her laptops and pieces of hardware ordered for her new refurbished replacementAt $85.00/hr and the pieces of hardware ordered out of my pocket, that can't be used on another job, her total owed is $I offered a %discount due to the time it was takingShe didn't respond yes or noHer invoice is scheduled to go to collections December 1st,
The customer wanted both laptops to be fixedI went to her apartment and picked them up due to her inability to deliver them to my shopShe paid the $service call fee that is required for us to make a house callAfter diagnosing both laptops, she was contacted about the situationNeither
laptop was savable the way that they wereI offered to use the few remaining good parts from each to refurbish a comparable laptop that I had on handShe agreed so I started working towards that goalShe called several times during this process with threats because the work wasn't doneDuring the process of refurbishing a laptop for her, my shop was badly damaged due to a lightning stormAfter closing for a week, all customers were contacted and offered huge discounts due to the inconvenienceShe was the only upset customerAfter offering a discount on the work she wanted done, she said she was calling the police and a lawyerSo I wrote the attached letter and mailed it to her with her outstanding invoiceHer laptops were packed up and work was stopped on her laptopsAs of right now, I had hours invested in her laptops and pieces of hardware ordered for her new refurbished replacementAt $85.00/hr and the pieces of hardware ordered out of my pocket, that can't be used on another job, her total owed is $I offered a %discount due to the time it was takingShe didn't respond yes or noHer invoice is scheduled to go to collections December 1st,