This is a warning to anyone needing a mechanic, Polly's Shell Service Center will not repair your vehicle properly, will over charge you and take your money My daughter is a student in NashvilleI live four hours from her I called a mechanic in our hometown and he referred us to Polly'sI called Polly's and the mechanic that we were referred to see no longer works thereWe thought that we would try them due to not knowing anyone else October 1st they said the truck was overheating because the waterpump was leaking [redacted] at Polly's said he would need to replace the waterpump, timing belt, a/c belt, p/s belt and alt beltWe also needed a new p/s pump & pressure switchThat came to a total of $Again, I had to trust that this was what the truck needed and the information that he was giving without seeing the leak The truck continued to run hot a week later after she drove across townMy daughter took it back to Polly's on the 28th of October [redacted] said that it was leaking somewhere else now and put stop leak in it and charged an additional $The truck is still running warm and leakingShe was able to drive slowly on a cold day to come home for Thanksgiving and we took it immediately to our mechanicOur mechanic took the cover off and called us to show us that the waterpump had NOT been replaced and still leaks, there was no gasket used, the timing belt had not been put on/calibrated properly it was off a few degrees, the radiator was stopped up completely from the products that were put in to stop the leak and there were missing bolts in some of the parts After calling [redacted] at Polly's and asking if he was going to assist with the $that we are going to have to pay to get the repair done properly, he refused and became very agitated, telling my husband, " [redacted] ***" I have receipts, pictures and the old parts nowMy advice is that if you don't want to have your 19yr old college student broken down dangerously in the middle of Nashville rush hour traffic due to incompetent crooks, find another mechanicPolly's Shell just wants to rip folks offI would file a complaint and request resolution, but I think his attitude during the conversation had on 11/show Polly handles complaints
05/27/Polly's Service Center Nashville performed unauthorized workTook my car in to Polly's Service Center, Nashville, for oil change expecting to pay $I was charged $I thought the counter woman was kiddingShe said they had to replace the wiper blades, license plate bulbs, and rotate tiresAll I wanted was an oil change, we were clear on that on drop-offThey never called for authorization for additional workMy wiper blades were fine, I replaced them not too long agoI can get my [redacted] tires rotated for freeLicense plate bulbs not what I wanted and not authorizedA second woman in the office laughed at me the whole timeThey did this to me once before on a smaller scale so I did not make an issue of it the first timeThere is no need to bring a manager in to discuss what should not happen in the first placeI won't be back and will no longer refer them to friends and visitors This could have been submitted as a scam report
05/27/Polly's Service Center Nashville performed unauthorized workTook my car in to Polly's Service Center, Nashville, for oil change expecting to pay $I was charged $I thought the counter woman was kiddingShe said they had to replace the wiper blades, license plate bulbs, and rotate tiresAll I wanted was an oil change, we were clear on that on drop-offThey never called for authorization for additional workMy wiper blades were fine, I replaced them not too long agoI can get my *** *** tires rotated for freeLicense plate bulbs not what I wanted and not authorizedA second woman in the office laughed at me the whole timeThey did this to me once before on a smaller scale so I did not make an issue of it the first timeThere is no need to bring a manager in to discuss what should not happen in the first placeI won't be back and will no longer refer them to friends and visitors This could have been submitted as a scam report
This is a warning to anyone needing a mechanic, Polly's Shell Service Center will not repair your vehicle properly, will over charge you and take your money My daughter is a student in NashvilleI live four hours from her I called a mechanic in our hometown and he referred us to Polly'sI called Polly's and the mechanic that we were referred to see no longer works thereWe thought that we would try them due to not knowing anyone else October 1st they said the truck was overheating because the waterpump was leaking [redacted] at Polly's said he would need to replace the waterpump, timing belt, a/c belt, p/s belt and alt beltWe also needed a new p/s pump & pressure switchThat came to a total of $Again, I had to trust that this was what the truck needed and the information that he was giving without seeing the leak The truck continued to run hot a week later after she drove across townMy daughter took it back to Polly's on the 28th of October [redacted] said that it was leaking somewhere else now and put stop leak in it and charged an additional $The truck is still running warm and leakingShe was able to drive slowly on a cold day to come home for Thanksgiving and we took it immediately to our mechanicOur mechanic took the cover off and called us to show us that the waterpump had NOT been replaced and still leaks, there was no gasket used, the timing belt had not been put on/calibrated properly it was off a few degrees, the radiator was stopped up completely from the products that were put in to stop the leak and there were missing bolts in some of the parts After calling [redacted] at Polly's and asking if he was going to assist with the $that we are going to have to pay to get the repair done properly, he refused and became very agitated, telling my husband, " [redacted] ***" I have receipts, pictures and the old parts nowMy advice is that if you don't want to have your 19yr old college student broken down dangerously in the middle of Nashville rush hour traffic due to incompetent crooks, find another mechanicPolly's Shell just wants to rip folks offI would file a complaint and request resolution, but I think his attitude during the conversation had on 11/show Polly handles complaints
05/27/Polly's Service Center Nashville performed unauthorized workTook my car in to Polly's Service Center, Nashville, for oil change expecting to pay $I was charged $I thought the counter woman was kiddingShe said they had to replace the wiper blades, license plate bulbs, and rotate tiresAll I wanted was an oil change, we were clear on that on drop-offThey never called for authorization for additional workMy wiper blades were fine, I replaced them not too long agoI can get my [redacted] tires rotated for freeLicense plate bulbs not what I wanted and not authorizedA second woman in the office laughed at me the whole timeThey did this to me once before on a smaller scale so I did not make an issue of it the first timeThere is no need to bring a manager in to discuss what should not happen in the first placeI won't be back and will no longer refer them to friends and visitors This could have been submitted as a scam report
05/27/Polly's Service Center Nashville performed unauthorized workTook my car in to Polly's Service Center, Nashville, for oil change expecting to pay $I was charged $I thought the counter woman was kiddingShe said they had to replace the wiper blades, license plate bulbs, and rotate tiresAll I wanted was an oil change, we were clear on that on drop-offThey never called for authorization for additional workMy wiper blades were fine, I replaced them not too long agoI can get my *** *** tires rotated for freeLicense plate bulbs not what I wanted and not authorizedA second woman in the office laughed at me the whole timeThey did this to me once before on a smaller scale so I did not make an issue of it the first timeThere is no need to bring a manager in to discuss what should not happen in the first placeI won't be back and will no longer refer them to friends and visitors This could have been submitted as a scam report