The customer wanted both laptops to be fixed. I went to her apartment and picked them up due to her inability to deliver them to my shop. She paid the $100 service call fee that is required for us to make a house call. After diagnosing both laptops, she was contacted about the situation. Neither...
laptop was savable the way that they were. I offered to use the few remaining good parts from each to refurbish a comparable laptop that I had on hand. She agreed so I started working towards that goal. She called several times during this process with threats because the work wasn't done. During the process of refurbishing a laptop for her, my shop was badly damaged due to a lightning storm. After closing for a week, all customers were contacted and offered huge discounts due to the inconvenience. She was the only upset customer. After offering a discount on the work she wanted done, she said she was calling the police and a lawyer. So I wrote the attached letter and mailed it to her with her outstanding invoice. Her laptops were packed up and work was stopped on her laptops. As of right now, I had 13 hours invested in her laptops and 3 pieces of hardware ordered for her new refurbished replacement. At $85.00/hr and the 3 pieces of hardware ordered out of my pocket, that can't be used on another job, her total owed is $1144.00. I offered a %50 discount due to the time it was taking. She didn't respond yes or no. Her invoice is scheduled to go to collections December 1st, 2015.
The customer wanted both laptops to be fixed. I went to her apartment and picked them up due to her inability to deliver them to my shop. She paid the $100 service call fee that is required for us to make a house call. After diagnosing both laptops, she was contacted about the situation. Neither...
laptop was savable the way that they were. I offered to use the few remaining good parts from each to refurbish a comparable laptop that I had on hand. She agreed so I started working towards that goal. She called several times during this process with threats because the work wasn't done. During the process of refurbishing a laptop for her, my shop was badly damaged due to a lightning storm. After closing for a week, all customers were contacted and offered huge discounts due to the inconvenience. She was the only upset customer. After offering a discount on the work she wanted done, she said she was calling the police and a lawyer. So I wrote the attached letter and mailed it to her with her outstanding invoice. Her laptops were packed up and work was stopped on her laptops. As of right now, I had 13 hours invested in her laptops and 3 pieces of hardware ordered for her new refurbished replacement. At $85.00/hr and the 3 pieces of hardware ordered out of my pocket, that can't be used on another job, her total owed is $1144.00. I offered a %50 discount due to the time it was taking. She didn't respond yes or no. Her invoice is scheduled to go to collections December 1st, 2015.