Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowRegards, [redacted] I was told by Mr [redacted] that if we could not resolve the water issue that the area that the digging was done would have to be back filled with dirt, which did not happen and now the entire area is washed out including area at my driveway The posts for the fence have fallen in and my fence is falling in As far as my neighbor needing to have water from the downspouts diverted, Mr [redacted] looked at the area and informed me that this was not the problem and that I did not need to do anything at the neighbors to divert the water I did buy piping to put there and did not use it since Mr [redacted] told me that this was not the issue I never heard from Mr [redacted] after his vacation in the first week of October If the area that he dug had been back filled with dirt, there may not have been the issue that is now present in the yard The block is in my yard and has been there since the project started in May I do feel that he needs to pay for damages to the fence and the neighbors landscaping which has continued to wash out and will continue until I have the work completed by the other contractor %
Customer paid $down of the $contract to install a retainer wall in front of existing above ground swimming poolThe $that customer paid was for the retainer blocks (which are on customers property) and to excavate and haul soil for wall installationThat portion of work has been completed, while digging out for footers found there is a water issue below grade which has delayed wall constructionTo keep additional cost down customer was advised to keep water pumped out of this area so it would dry and I would keep checking in on the progressThe area stayed wet all Summer do to wet season and or not being pumped outCustomer and I agreed that if this does not dry out by October we would have to try again Spring of Customer was also advised to install a drain pipe on neighbor's downspout to redirect water and prevent washout, this was not completedI have always and still want to complete the job that I was hired to doBest regards, [redacted] Sent on: 3/24/9:14:AM
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowRegards, [redacted] I was told by Mr [redacted] that if we could not resolve the water issue that the area that the digging was done would have to be back filled with dirt, which did not happen and now the entire area is washed out including area at my driveway The posts for the fence have fallen in and my fence is falling in As far as my neighbor needing to have water from the downspouts diverted, Mr [redacted] looked at the area and informed me that this was not the problem and that I did not need to do anything at the neighbors to divert the water I did buy piping to put there and did not use it since Mr [redacted] told me that this was not the issue I never heard from Mr [redacted] after his vacation in the first week of October If the area that he dug had been back filled with dirt, there may not have been the issue that is now present in the yard The block is in my yard and has been there since the project started in May I do feel that he needs to pay for damages to the fence and the neighbors landscaping which has continued to wash out and will continue until I have the work completed by the other contractor %
Customer paid $down of the $contract to install a retainer wall in front of existing above ground swimming poolThe $that customer paid was for the retainer blocks (which are on customers property) and to excavate and haul soil for wall installationThat portion of work has been completed, while digging out for footers found there is a water issue below grade which has delayed wall constructionTo keep additional cost down customer was advised to keep water pumped out of this area so it would dry and I would keep checking in on the progressThe area stayed wet all Summer do to wet season and or not being pumped outCustomer and I agreed that if this does not dry out by October we would have to try again Spring of Customer was also advised to install a drain pipe on neighbor's downspout to redirect water and prevent washout, this was not completedI have always and still want to complete the job that I was hired to doBest regards, [redacted] Sent on: 3/24/9:14:AM