Poly Clinic Ballard

My complaint has been resolvedThank you for your help

On July 15, a detailed statement itemizing all services was mailed to the patientThese statements include all past due balances and the amounts that were referred to collections due to failure on the patients part to pay for services renderedIn addition a release of information form was also sent to the patientThis form needs to be completed in order for us to be able to release copies of the patient's medical records.Please note that on two occasions we have sent itemized statements and release of information.The account was turned to collections on four different occasions, because the patient made no attempt to pay outstanding balancesThose balances remain unpaid and if the patient wants to know the current balance or would like to pay for the services she can contact the collection agency, [redacted] Federal Way WA telephone [redacted] They will have the exact amount outstanding

Complaint: ***I am rejecting this response because: This does not address my complaint: I was placed in collections on one of these occasions due to Polyclinic billing the wrong patient.Additionally, my complaint specifically stated I was not given the amounts (or dates of service) for what they call my "Past due Balances".This response does not address anything I requested.I need the amounts of past-due balances AND the dates of serviceOnce I have this information, I can prove I was NOT the recipient of at least one of these past-due balances.Again: The Polyclinic needs to provide me, in writing, with the amounts of supposed past-due balances and date(s) of service for those supposed past-due amounts.Additionally, the Polyclinic has yet to provide me with the written notification that I have been a patient since the 1990's.The Polyclinic can't simply give me the dates I was past-due in their billiing system, without amounts or date(s) of serviceSincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

The patient was originally discharged for failure to pay an outstanding balance that was more than a-year-old despite receiving numerous statements and pre-collection letters. Our policy does allow for reinstatement if the balance is paid in full. However this patient is not eligible for...

reinstatement, when contacted about the possibility of paying the balance and being reinstated his behavior towards staff became extremely inappropriate and threatening. On two occasions during telephone calls he used multiple profanities towards staff displaying aggressive and threatening behavior. As such he is not eligible to be reinstated and seen at the polyclinic.

To Whom It May Concern,
I am writing tin response to a complaint filed by a patient of Blink Optical concerning a billing adjustment. 
Prior to the patient's arrival at for her appointment on March 7, 2016, we contacted her health insurance company to verify benefits and eligibility for...

services. At that time, we were told by the insurance company that the patient did not coverage for a contact lens fitting. Our policy is to require payment in full for non-covered services.  after additional follow up conversations with the patients and information from the insurance carrier, the Supervisor of Blink Optical was informed that the patient did have converge for the services rendered. A claim was filed with the insurance company on March 11, 2016 and a patient refund statement was issued to the accounts payable department of the Polyclinic. 
I received an email directly form the patient on March 30, 2016. Upon receipt of the email I contacted the staff and Supervisor of Blink Optical to inquire about the status of the patient refund. After researching the status, the Supervisor realized that the refund was never issued due to an error tin the delivery of interoffice mail. The Supervisor immediate email the Accounts payable department and requested a refund check to be issued to the patient in the amount disputed. The refund check was mailed to the patient on March 31,2016.
I spoke with the patient personally and apologized for the error and delay and let her know that the check was being mailed the next day. The patient seemed satisfied with the outcome and we feel that this complaint had been resolved satisfactory.  
 
Sincerely, 
Joni K[redacted]
The Polyclinc
Practice Manager
Ophthalmology/Glaucoma/Optomentry

My complaint has been resolved. Thank you for your help.

On July 15, 2015 a detailed statement itemizing all services was mailed to the patient. These statements include all past due balances and the amounts that were referred to collections due to failure on the patients part to pay for services rendered. In addition a release of information form was also sent to the patient. This form needs to be completed in order for us to be able to release copies of the patient's medical records.Please note that on two occasions we have sent itemized statements and release of information.The  account was turned to collections on four different occasions, because the patient made no attempt to pay outstanding balances. Those balances remain unpaid and if the patient wants to know the current balance or would like to pay for the services  she can contact the collection agency,[redacted] Federal Way WA 98003 telephone [redacted] They will have the exact amount outstanding

On May 22, 2015 a letter was sent to [redacted] notifying her that in 30 days the polyclinic would cease to provide care for herself and her dependent child. The reason for the termination was for failure to pay for services provided in a timely manner. On four separate occasions...

the patients account became delinquent and was turned over to collection agency.The first occurrence was in September 2006. In January 2007 the patient paid the outstanding balance to the collection agency. A second delinquent balance was turned over to collections in July 2010 it was not until April of 2013 that payment was made.Subsequent to that in June of 2013 a third delinquent balance was turned over to collections and was eventually written off due to a bankruptcy filing by the patient.A fourth delinquent balance was turned to collections on May 15, 2015 and in keeping with our current policy the patient was discharged from obtaining future services at the clinic for failure to make timely payment for the outstanding balances on their account. Due to the multiple delinquent activities and the number of times theac count has been turned to collections, the patient is not eligible for reinstatement.