POLY Languages Institute Reviews (%countItem)
POLY Languages Institute Rating
Address: 5757 Wilshire Blvd STE 510, Los Angeles, California, United States, 90036-3629
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I received a check of refund from the school on November 27th, but, obviously the check was written with incorrect amount of money.
($309.12)
As it was the super hectic day right before my returning flight to Tokyo, on that moment I didn't check the details of the amount of money written on the refund-check.
I was completely trusting them on that time.
After I got home I realized it was incorrect amount of money.
I didn't force them to admit it, but, if they can admit my 3days in second month didn't work at all due to absence of a correct teacher, my budget was $670.'
Actually I have right to receive this $670 full refund.
(I paid $1470. I took 80h classes in the first month, it was $800. So, there is $670 left.)
Even if they counted unfunctional 3days tuition fee, my budget is still $570.
($670 is for 20days tuition. 17days means 85%. 85% of $670 is $570.)
Nevertheless, they gave me back only $309.12.
They said they didn't waive the refund service fee because l paid the tuition fee by my credit card. I understand that.
Even if they dedicate 4% ($58.8) service fee, I have to get $511.
There is no way to conclude as $309.12.
In anyway it was incorrect.'Very easy math.
My friend American attorney say I don't need to pay any cancellation fee in this case after he read my school's cancellation policy carefully. I explained about it to the school counselor at the front desk and they clearly agreed with it.
That's why, they wrote the note on the procedure document to their head office :
'please make sure : 'not charged cancellation fee student''.
I have a couple of pictures of the evidence.'
'??'??'??'-
Service fee : (4% of whole payment $1470) = $58.8
Budget : $670 (or $570or something)
Cancellation fee : $0
'??'??'??'
Refund total : $611.2 ($511.2 or so)
They have paid only $309.12 yet.
I have been asking politely to them about it over and over again for around two months.
But, eventually they stopped replying since December 20th, it's so disgusting.
This is just a simple matter.
Product_Or_Service: English classes
Refund Refund total : $611.2 ($511.2 or so) They have paid only $309.12 yet. Since I got only $309.12 yet, they have to pay me back like $202.08 to $302.08 more. I asked them to make another check in the name of my friend American lawyer Richard Abrams. (Because I am in Tokyo now). I really want them to email me back sincerely soon saying it is ready for someone in my friend attorney's office to come by and pick it up. (add details of refund statement).
Document Attached***
We wish to re-open this complaint and have it marked appropriately.
(The consumer indicated he/she DID NOT accept the response from the business.)
I can clearly object against the insistence of the school manager ***.
His insistence can't be appropriate to my case at all.
In the first place, he has not understood my case what's happened on that time. Also, I witnessed their data system is very negligent and they can rewrite it lightly. Once I asked about my budget before I asked refund, the budget data was wrong "zero" although I hadn't started the next month's classes yet. Then they corrected it and said "Oh, it was wrong, your budget is $672". I found their system work is not reliable.
Now, the data system is not focal point of this trouble, though.
The reason I had to quit their school were "absence of the teacher" and "class didn't work properly or normally".
It was not my fault or my convenience.
Just their trouble/defectiveness.
I went to the first 3days of the classes in the second month,
BUT.. :
- Day 1 - : No class. Just merging in the other class to merely kill the time instead.
- Day 2 - : There was an alternative teacher temporary, but the teacher was just messed up because he didn't know how to proceed everything.
- Day 3 - : Almost same as the day 2.
So, in this case, how could I indicate that I was going to withdraw from the class until the final day of the first week of my second month of class? No way!
It was impossible that I previously know they can't provide the commodity which I can agree to pay for it, due to their sudden teacher problem.This my case was not normal case because the school didn't provide proper class as normal.
Classmates, the other teacher, the center staff, they could testify that abnormal situation had happened.
Obviously the school's fault had caused this abnormal situation.
That's why, the school staff wrote "Please make sure not charged cancellation fee".
I just asked them my question "My friend American lawyer also agreed with my opinion after he read all school policy and refund papers very carefully. I think I have appropriate right to get full refund without cancellation fee because of this abnormal situation. Is it correct?"
Then, they agreed with me and said "In your case, you can get full refund". And then, they wrote the note.
They admitted the school's fault, of course I trusted that.
According to the response from the school to Revdex.com, the school manager Aaron says
"We apologize to the student for any misinformation that was conveyed by this breach in protocol by the employee."
Yes, of course they must apologize and they must compensate responsibly.
If it was misinformation and they previously informed me they don't give me full refund, I was able to choose another option, for example I don't quit the school because it's clearly unprofitable for me. Even though it's unreasonable I could decide doing not quit the school in order to protect my minimum-profit.
I quit the school because I confirmed and trusted their words "In your case, you can get full refund".
Now, they defensively say it was "misinformation", but, in fact I can say I was deceived by their lie, almost fraud.
Unbelievably, the manager *** make a false accusation towards me as a crazy complainer : "she is an outlier in the thousands of students who have attended *** Languages over the last 50 years and been satisfied with our products and services".
Unfortunately, only to me, they actually made their first mistake of their 50 years history. if they think no one completely had bad experience with them for 50 years.
However, actually he admitted and apologized that they made mistake. Contradictory.His argument is full of holes.
He is just trying to evade his responsibility, and he is just avoiding to explain very truth about this mistake to his supervisor or the head office because it's just troublesome for him.
The work communication in their staff member was obviously bad as well, they were not bad people but their job were not reliable because I had to give the same explanation about my issue over and over again from the beginning to other staff or manager. It was not professional work at all.
Nevertheless, they seemed like they didn't care that.
On the contrary, they seem like they treat my claim slightly and take advantage of my English disadvantage to force me to give in.
I feel even discrimination against non English speaker from their insincere unreasonable countermeasure so far.
From the above, I have no reasons to pay that :
-Cancellation fee: -$150
-Prorated tuition cost of one week of class: -$200
I believe they notice and recognize their fault and give my money back because they should be decent company which has 50 years glory history.
If they do it, I forget the mistake/insulting countermeasure of all them.
I was thinking we should just respond simply:
*** is obligated to follow the terms as set in the enrollment agreement and the enrollment agreement sets specific terms for cancellation that the student agreed to when she signed her enrollment agreement.
We are well within our rights to deduct the fees for cancellation as set in the terms of the enrollment agreement and for a prorated classes of one week. Issues with instructors or classroom quality, while unfortunate, however are not enough to warrant a refund after the lesson and material were transmitted, which in this case, were through a merged class and through a substitute. Please see the enrollment agreement section regarding "***'s OBLIGATION."
With that said and in a sign of good faith, we are willing to move forward with reducing the prorated tuition of $200 fee and refund you a total of $80 for the two classes you did not go to on the dates of 10/30/19 and 10/31/19.
Due to the adverse business conditions brought on by COVID-19, there is a delay of all refunds for at least 60 days. Once we are able to do so, we will make a check payable to *** or her chosen agent.
With that, we will consider this matter closed in perpetuity and owe no more funds to ***.
Thank you.
Revdex.com agent:
Please remove the previous response and use this one:
--
*** is obligated to follow the terms as set in the enrollment agreement and the enrollment agreement sets specific terms for cancellation that the student agreed to when she signed her enrollment agreement.
We are well within our rights to deduct the fees for cancellation as set in the terms of the enrollment agreement and for a prorated classes of one week. Issues with instructors or classroom quality, while unfortunate, however are not enough to warrant a refund after the lesson and material were transmitted, which in this case, were through a merged class and through a substitute. Please see the enrollment agreement section regarding "***'s OBLIGATION."
With that said and in a sign of good faith, we are willing to move forward with reducing the prorated tuition of $200 fee and refund you a total of $80 for the two classes you did not go to on the dates of 10/30/19 and 10/31/19.
Due to the adverse business conditions brought on by COVID-19, there is a delay of all refunds for at least 60 days. Once we are able to do so, we will make a check payable to *** or her chosen agent.
With that, we will consider this matter closed in perpetuity and owe no more funds to ***.
Thank you.
(The consumer indicated he/she ACCEPTED the response from the business.)
The school's' response is not at all satisfactory, but,
in this horrible environment of the world by COVID-19 I accept pathetic offer.
I quit the school because I confirmed and trusted their words "In your case, you can get full refund".
In fact I can say I was deceived by their "pernicious misinformation".
If it was misinformation and they previously informed me they don't give me full refund, I was able to choose another option, for example I don't quit the school because it's clearly unprofitable for me. Even though it's unreasonable I could decide doing not quit the school in order to protect my minimum-profit. Nevertheless, this school does not take responsibility for the nub of this matter.
I still feel very uncomfortable, but, I grant a pardon to them because things are such a tragic situation by COVID-19.
I will wait for them making a payable check of $80 refund to my attorney.
Please let me know when it is ready. He will visit to receive it from Beverly Hills.