Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I called the number prior to calling the Revdex.com that is why I called the Revdex.com, the information was not at all helpful, they didn't tell me anything I didn't already know or that I didnt tryI spent $plus tax on the swimming pool I expect to be able to vacuum it without a big hassle or an expense are taking days to get it to be vacuumed I like a pump that works with this pool that I can attach a hose to to make it easy for me to vacuum or just give me the price of the pullback this is ridiculous I have to go through this Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The tree they sent as a replacement, although it was supposedly new, was not at all like the tree we purchased, which was a flocked tree of different leaf structureA brief history of our Christmas tree nightmare over the last three years Brand new out of the box the top section of a three section tree did not work as to the lights.......polygroups actions 1) offer to send us lights to string it ourselves, we said no...2) sent us a bracket addressed to some lady in New York3) sent us the wrong section of the tree in question4) sent us a replacement tree, which was not flocked and was not the tall skinny type we had picked out...........finally got our top section of our tree, last month, Nov or Dec, of 2016, which was two years, three Christmases from time of purchase until delivery.....not acceptableSincerely, [redacted]
Dear Sir/Madam, Thank you for contacting Polygroup After further research, we do see that on the notations on the customer account that e was outside of the warranty for the pool liner we went ahead and honored the claimShould the customer decide to proceed further with a refund this can only be completed through the retailer that the customer has purchased fromWe as a warranty department can only provide while under warranty replacement parts for the pools If you have any further questions or concerns, please do not hesitate to contact us at [redacted] as we are always here to helpThank you and have a good day!
Dear Consumer, We apologize that this has been an inconvenience. As a consumer we can see how this can be frustrating and a bit difficult to understand. However, Polygroup manufactures products and sells them to retail stores. Polygroup's warranty department will replace or troubleshoot any item that is considered defective from manufacturer. If a box is missing items, then the consumer should return it to the retail store for an exchange or a refund. This type of scenario is considered 'an incomplete product sold.' If you need further assistance or would like communicate with us, please contact us directly at [email protected]
Dear Sir/Madam, Thank you for contacting Polygroup We have contacted the customer and followed up with a resolution for her pool liner If you have any further questions, please do not hesitate to contact us at [redacted] as we are always here to helpThank you and have a good day
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:i have to pay someone to take this off I was willing then they said I have to open it up i'm not going to do this I am willing to send it to them and pay postage for a different pump motorif they are willing to let me send it to them and they can see whats wrong with it I can pay someone to come help me I am yr old woman on disability cant move around to good.Sincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Dear Consumer, We are sorry to hear you are experiencing difficulties with your productWe are currently opened Mon-Fri 8am-4pm MSTOur season hours will change in a couple of weeks and we will be opened Mon-Fri 6am-7pm and Saturday 7am-5pm MSTFeel free to give us a call and we can help you troubleshoot or open a warranty claim for youThank you
Complaint: [redacted] I am rejecting this response because: Once the box is open all issues per the box must be referred to the manufacturer This is a known manufacturer defect and therefore should be reimbursed by the manufacturer The retailer will nor refund even within days after open and defect is seen A warranty should be for yr This product was only purchased 5/
Dear Consumer, We apologize that this has been an inconvenience As a consumer we can see how this can be frustrating and a bit difficult to understandHowever, Polygroup manufactures products and sells them to retail storesPolygroup's warranty department will replace or troubleshoot any item that is considered defective from manufacturerIf a box is missing items, then the consumer should return it to the retail store for an exchange or a refundThis type of scenario is considered 'an incomplete product sold.' If you need further assistance or would like communicate with us, please contact us directly at [email protected]
Complaint: [redacted] I am rejecting this response because: as I stated previously I've already done this I contacted the company so your number spoke to a representative told her what I had and I got nowhere at that point being dissatisfied I contacted the Revdex.com but obviously that isn't helping because you're still telling me to do something I have already done and it didn't work so it looks to me looks like you don't want to satisfy the customer Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
The [redacted] filtration system filters 600 gallons of water an hour. The 12' pool capacity is between 2,124 and 2,755 gallons, depending on the depth. The pump will then filter the pool in 3.5 - 4.5 hours, which is well within compatibility guidelines. The retailers do order the pool as a set with a pump (other items as well) to fit their needs including price point. Since the filtration system is compatible with Judy's pool there is no manufacturer defect. Although there is no warranty issue, the filtration system is able to be upgraded and we are definitely willing to offer a discount on an upgrade to Judy.
We have been working with a new gift card program to get customers who's parts are either out of stock or no longer being made a refundWe used a third party company to send out the cards so that we could document everything that went outWe have had to switch companies because we could not get the cards out as quickly as we would have likedWe issued a card to the customer on 11/16/We thought we sent out the full amount, but after the customer called in on 11/30/we found out that the customer only received a third of what they should haveWe looked into the confirmation number to see what was sent outWe then created another gift card order to have the rest of the refund sent outAs of 12/3/the information is being sent to the department that can release the funds and get this processed
Dear [redacted] ***, We were able to locate your account on our system with a customer ID ***According to the notes, you filed a warranty claim and requested a liner replacement in which we agreed to under the circumstance that we would receive a photo of the 'liner cut out' Your product is covered under a day warranty from date of purchaseThat being said, we need to receive the liner cut out so we can process your warranty replacement in it's allotted time If you have any further questions or concerns, please feel free to contact our support line at 1-888-289-or email us at [email protected]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I called the number prior to calling the Revdex.com that is why I called the Revdex.com, the information was not at all helpful, they didn't tell me anything I didn't already know or that I didnt tryI spent $plus tax on the swimming pool I expect to be able to vacuum it without a big hassle or an expense are taking days to get it to be vacuumed I like a pump that works with this pool that I can attach a hose to to make it easy for me to vacuum or just give me the price of the pullback this is ridiculous I have to go through this Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: The tree they sent as a replacement, although it was supposedly new, was not at all like the tree we purchased, which was a flocked tree of different leaf structureA brief history of our Christmas tree nightmare over the last three years Brand new out of the box the top section of a three section tree did not work as to the lights.......polygroups actions 1) offer to send us lights to string it ourselves, we said no...2) sent us a bracket addressed to some lady in New York3) sent us the wrong section of the tree in question4) sent us a replacement tree, which was not flocked and was not the tall skinny type we had picked out...........finally got our top section of our tree, last month, Nov or Dec, of 2016, which was two years, three Christmases from time of purchase until delivery.....not acceptableSincerely, [redacted]
Dear Sir/Madam, Thank you for contacting Polygroup After further research, we do see that on the notations on the customer account that e was outside of the warranty for the pool liner we went ahead and honored the claimShould the customer decide to proceed further with a refund this can only be completed through the retailer that the customer has purchased fromWe as a warranty department can only provide while under warranty replacement parts for the pools If you have any further questions or concerns, please do not hesitate to contact us at [redacted] as we are always here to helpThank you and have a good day!
Dear Consumer, We apologize that this has been an inconvenience. As a consumer we can see how this can be frustrating and a bit difficult to understand. However, Polygroup manufactures products and sells them to retail stores. Polygroup's warranty department will replace or troubleshoot any item that is considered defective from manufacturer. If a box is missing items, then the consumer should return it to the retail store for an exchange or a refund. This type of scenario is considered 'an incomplete product sold.' If you need further assistance or would like communicate with us, please contact us directly at [email protected]
Dear Sir/Madam, Thank you for contacting Polygroup We have contacted the customer and followed up with a resolution for her pool liner If you have any further questions, please do not hesitate to contact us at [redacted] as we are always here to helpThank you and have a good day
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:i have to pay someone to take this off I was willing then they said I have to open it up i'm not going to do this I am willing to send it to them and pay postage for a different pump motorif they are willing to let me send it to them and they can see whats wrong with it I can pay someone to come help me I am yr old woman on disability cant move around to good.Sincerely, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
Dear Consumer, We are sorry to hear you are experiencing difficulties with your productWe are currently opened Mon-Fri 8am-4pm MSTOur season hours will change in a couple of weeks and we will be opened Mon-Fri 6am-7pm and Saturday 7am-5pm MSTFeel free to give us a call and we can help you troubleshoot or open a warranty claim for youThank you
Complaint: [redacted] I am rejecting this response because: Once the box is open all issues per the box must be referred to the manufacturer This is a known manufacturer defect and therefore should be reimbursed by the manufacturer The retailer will nor refund even within days after open and defect is seen A warranty should be for yr This product was only purchased 5/
Dear Consumer, We apologize that this has been an inconvenience As a consumer we can see how this can be frustrating and a bit difficult to understandHowever, Polygroup manufactures products and sells them to retail storesPolygroup's warranty department will replace or troubleshoot any item that is considered defective from manufacturerIf a box is missing items, then the consumer should return it to the retail store for an exchange or a refundThis type of scenario is considered 'an incomplete product sold.' If you need further assistance or would like communicate with us, please contact us directly at [email protected]
Complaint: [redacted] I am rejecting this response because: as I stated previously I've already done this I contacted the company so your number spoke to a representative told her what I had and I got nowhere at that point being dissatisfied I contacted the Revdex.com but obviously that isn't helping because you're still telling me to do something I have already done and it didn't work so it looks to me looks like you don't want to satisfy the customer Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
The [redacted] filtration system filters 600 gallons of water an hour. The 12' pool capacity is between 2,124 and 2,755 gallons, depending on the depth. The pump will then filter the pool in 3.5 - 4.5 hours, which is well within compatibility guidelines. The retailers do order the pool as a set with a pump (other items as well) to fit their needs including price point. Since the filtration system is compatible with Judy's pool there is no manufacturer defect. Although there is no warranty issue, the filtration system is able to be upgraded and we are definitely willing to offer a discount on an upgrade to Judy.
The customer was sent out a brand new tree on 12-18-The tree was sent over night
We have been working with a new gift card program to get customers who's parts are either out of stock or no longer being made a refundWe used a third party company to send out the cards so that we could document everything that went outWe have had to switch companies because we could not get the cards out as quickly as we would have likedWe issued a card to the customer on 11/16/We thought we sent out the full amount, but after the customer called in on 11/30/we found out that the customer only received a third of what they should haveWe looked into the confirmation number to see what was sent outWe then created another gift card order to have the rest of the refund sent outAs of 12/3/the information is being sent to the department that can release the funds and get this processed
Dear [redacted] ***, We were able to locate your account on our system with a customer ID ***According to the notes, you filed a warranty claim and requested a liner replacement in which we agreed to under the circumstance that we would receive a photo of the 'liner cut out' Your product is covered under a day warranty from date of purchaseThat being said, we need to receive the liner cut out so we can process your warranty replacement in it's allotted time If you have any further questions or concerns, please feel free to contact our support line at 1-888-289-or email us at [email protected]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]