Dear [redacted] , We apologize for any inconvenience you may have experienced with your pool pumpWe have attempted to reach you at the phone number provided with no availIt is our great interest to help our consumers when filing a warranty claimPlease give us a call and on of our representatives will be happy to look into your accountThank you
We have been working as quickly as we can to get the gift card sent out to this customerI will email the customer the tracking number for her cardIt is being sent through USPS priority mail
The gift card process is new to us as a company and we have run into some obstacles along the wayWe have been working as fast as we can to get these gift cards sent out to peopleWe have processed the gift card through egifter.com on 12/30/I will be sending the customer the confirmation number through email
We have received a letter of complaint from your office dated May 20, regarding the purchase of a Summer Escapes Framed Pool with pump by consumer [redacted] ***.We certainly understand the consumer’s frustrations; our goal is to service our consumers to the best of our abilities, knowing we cannot rectify every situation to their satisfaction.We value our customers and we are willing to assist consumer [redacted] by assisting her with a discount towards the purchase of a new pool pumpI called the consumer yesterday morning around 8:30am MST and I left a voice message, asking consumer [redacted] to please return my callAs part of our warranty process, it is the consumer's responsibility to provide Polygroup with a copy of their original receipt upon request as stated in their owner’s manual under the limited warrantyPumps are covered under a day warranty from the date of purchase as stated under the limited warranty.Please have the consumer contact me at #1- [redacted] , this is a voice mailbox and if the consumer will leave a call back number, attention [redacted] , I will return the call back as quickly as I can.I look forward to assisting consumer [redacted] with her pool pump.Sincerely, [redacted] Operations Support Specialist
Regarding: Case # [redacted] We have received a letter of complaint from your office dated June 6, 2015, regarding the purchase of a a ProSeries 16' X 48" Ultra Frame Swimming Pool with Deluxe Kit and pump by consumer [redacted] We certainly understand the consumer’s frustrations; our goal is to service our consumers to the best of our abilities, knowing we cannot rectify every situation to their satisfaction We value our customers and we are willing to assist consumer [redacted] by assisting her with a warranty claim on her pool pumpI called and spoke with the consumer this afternoon and explained that we had not received the copy of her receipt or the cut GFCI pump cordAs part of our warranty process, it is the consumer’s responsibility to provide Polygroup with a copy of their original receipt upon request as stated in their owner’s manual under the limited warrantyI explained to the consumer [redacted] , that if she would resend a copy of her receipt and photo showing she has cut her GFCI pump cord by email, that Polygroup would honor her warranty claim for a pump replacement at no cost to her, but since her pump warranty has expired this new pump replacement would not come with a warranty on it and consumer [redacted] stated that she understood and was okay with that Once I have received the necessary documentation needed from the consumer, her warranty claim will be processed at that time Consumer [redacted] has been assisted Sincerely, EstherOperations Support Specialist#1-888-289-
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
I want to apologize for the order that was cancelled on 2/11/There should have more research done before the order was cancelledWe did place another order to have the correct lights sent out, but they are currently out of stockI understand the the customer has already waited a year for the lights to be sent to them, and I don't believe they should have to continue to waitWe have the customers receipt on file so I am going to email the customer back today on 12/14/and offer to send her a gift card for the cost of the lightsThat way the customer can buy some new lights and they will not have to wait any longer
Dear [redacted] , Thank you for your quick responseWe would like to bring to attention, that in our previous response we offered to replace the complete liner under manufacturer's limited warranty, if the patches were of no availIn your response you are requesting a refundHowbeit, this is not an option that we can provide This is the reason why Polygroup is the manufacturer for these Summer Waves poolsPolygroup did not collect the currency the consumer spent to purchase this pool, therefore we cannot reimburse something that wasn't collected If you have any additional questions or concerns, please feel free to give us a call at 1-888-289- or send us a direct email to [email protected] If you prefer that we contact you via phone, please respond with a good contact phone number.Thank youRS Team
We have a USPS tracking number that I am going to email the customerAccording to the number that was provided to us by USPS the package will arrive December
When the consumer contacted us, we were out of stock on these lightsAlthough it seems like we would be producing those parts during the season, we are notWe do not produce any Christmas parts until the summer and fall monthsDue to that, the arrival of the items to our warehouse, starts in the early fallI understand the frustration that the consumer felt, and greatly wish that we could have provided these lights sooner, but due to not getting them in a time frame that was acceptable to the consumer, we have sent a gift card for the purchase amountAt this point, we feel that consumer has been taken care of to the best of our abilities
The gift card program is something new that has been implemented into our company so that we can offer customers refunds on items that we will not have back in stock this yearWe have been working our best to get these gift cards out to customersWe understand that having to wait and being told different time frames can become frustratingLike we have told the customer we have been working on different avenues to get these gift cards sentThe customers card has been processed as of 12/8/The confirmation number is [redacted]
Dear [redacted] ***, We would like to apologize for any inconvenience you may have experiencedWe have received your complaint with Revdex.com and want to ensure that you were offered a satisfactory resolutionOur system indicates your customer ID is *** and a warranty order was placed for a XThe tracking number shows: [redacted] that the product was shipped on 07/21/and it was delivered 07/26/2017.If this information is incorrect please give us a call right away, so we can update our systemyou can email us directly at [email protected] or call us at 1-888-289-2730.Thank you
Dear [redacted] , We have received your complaint to the Revdex.com about one of our productsOne of our uttermost interest is to ensure that our consumers are satisfied with our productsWhile reading through the complaint, it seems that you had trouble vacuuming your pool and we apologize for any inconvenience you may have experienced Furthermore, in our attempt to find a resolution, we searched our database for the consumer's information with no availI would like to advise that we have product manuals available on our website for the consumer's convenienceIf you need further assistance, please give us a call at 1-888-919-where one of our trained representatives will be happy to assist you Thank you for being a consumer with Polygroup and hope this matter can be resolved
Dear [redacted] , We apologize for any inconvenience you may have experienced with your pool pumpWe have attempted to reach you at the phone number provided with no availIt is our great interest to help our consumers when filing a warranty claimPlease give us a call and on of our representatives will be happy to look into your accountThank you
We have been working as quickly as we can to get the gift card sent out to this customerI will email the customer the tracking number for her cardIt is being sent through USPS priority mail
The gift card process is new to us as a company and we have run into some obstacles along the wayWe have been working as fast as we can to get these gift cards sent out to peopleWe have processed the gift card through egifter.com on 12/30/I will be sending the customer the confirmation number through email
We have received a letter of complaint from your office dated May 20, regarding the purchase of a Summer Escapes Framed Pool with pump by consumer [redacted] ***.We certainly understand the consumer’s frustrations; our goal is to service our consumers to the best of our abilities, knowing we cannot rectify every situation to their satisfaction.We value our customers and we are willing to assist consumer [redacted] by assisting her with a discount towards the purchase of a new pool pumpI called the consumer yesterday morning around 8:30am MST and I left a voice message, asking consumer [redacted] to please return my callAs part of our warranty process, it is the consumer's responsibility to provide Polygroup with a copy of their original receipt upon request as stated in their owner’s manual under the limited warrantyPumps are covered under a day warranty from the date of purchase as stated under the limited warranty.Please have the consumer contact me at #1- [redacted] , this is a voice mailbox and if the consumer will leave a call back number, attention [redacted] , I will return the call back as quickly as I can.I look forward to assisting consumer [redacted] with her pool pump.Sincerely, [redacted] Operations Support Specialist
Regarding: Case # [redacted] We have received a letter of complaint from your office dated June 6, 2015, regarding the purchase of a a ProSeries 16' X 48" Ultra Frame Swimming Pool with Deluxe Kit and pump by consumer [redacted] We certainly understand the consumer’s frustrations; our goal is to service our consumers to the best of our abilities, knowing we cannot rectify every situation to their satisfaction We value our customers and we are willing to assist consumer [redacted] by assisting her with a warranty claim on her pool pumpI called and spoke with the consumer this afternoon and explained that we had not received the copy of her receipt or the cut GFCI pump cordAs part of our warranty process, it is the consumer’s responsibility to provide Polygroup with a copy of their original receipt upon request as stated in their owner’s manual under the limited warrantyI explained to the consumer [redacted] , that if she would resend a copy of her receipt and photo showing she has cut her GFCI pump cord by email, that Polygroup would honor her warranty claim for a pump replacement at no cost to her, but since her pump warranty has expired this new pump replacement would not come with a warranty on it and consumer [redacted] stated that she understood and was okay with that Once I have received the necessary documentation needed from the consumer, her warranty claim will be processed at that time Consumer [redacted] has been assisted Sincerely, EstherOperations Support Specialist#1-888-289-
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***
I want to apologize for the order that was cancelled on 2/11/There should have more research done before the order was cancelledWe did place another order to have the correct lights sent out, but they are currently out of stockI understand the the customer has already waited a year for the lights to be sent to them, and I don't believe they should have to continue to waitWe have the customers receipt on file so I am going to email the customer back today on 12/14/and offer to send her a gift card for the cost of the lightsThat way the customer can buy some new lights and they will not have to wait any longer
Dear [redacted] , Thank you for your quick responseWe would like to bring to attention, that in our previous response we offered to replace the complete liner under manufacturer's limited warranty, if the patches were of no availIn your response you are requesting a refundHowbeit, this is not an option that we can provide This is the reason why Polygroup is the manufacturer for these Summer Waves poolsPolygroup did not collect the currency the consumer spent to purchase this pool, therefore we cannot reimburse something that wasn't collected If you have any additional questions or concerns, please feel free to give us a call at 1-888-289- or send us a direct email to [email protected] If you prefer that we contact you via phone, please respond with a good contact phone number.Thank youRS Team
We have a USPS tracking number that I am going to email the customerAccording to the number that was provided to us by USPS the package will arrive December
When the consumer contacted us, we were out of stock on these lightsAlthough it seems like we would be producing those parts during the season, we are notWe do not produce any Christmas parts until the summer and fall monthsDue to that, the arrival of the items to our warehouse, starts in the early fallI understand the frustration that the consumer felt, and greatly wish that we could have provided these lights sooner, but due to not getting them in a time frame that was acceptable to the consumer, we have sent a gift card for the purchase amountAt this point, we feel that consumer has been taken care of to the best of our abilities
The gift card program is something new that has been implemented into our company so that we can offer customers refunds on items that we will not have back in stock this yearWe have been working our best to get these gift cards out to customersWe understand that having to wait and being told different time frames can become frustratingLike we have told the customer we have been working on different avenues to get these gift cards sentThe customers card has been processed as of 12/8/The confirmation number is [redacted]
Dear [redacted] ***, We would like to apologize for any inconvenience you may have experiencedWe have received your complaint with Revdex.com and want to ensure that you were offered a satisfactory resolutionOur system indicates your customer ID is *** and a warranty order was placed for a XThe tracking number shows: [redacted] that the product was shipped on 07/21/and it was delivered 07/26/2017.If this information is incorrect please give us a call right away, so we can update our systemyou can email us directly at [email protected] or call us at 1-888-289-2730.Thank you
We would like to assist you further, please contact us at Thank you
Dear [redacted] , We have received your complaint to the Revdex.com about one of our productsOne of our uttermost interest is to ensure that our consumers are satisfied with our productsWhile reading through the complaint, it seems that you had trouble vacuuming your pool and we apologize for any inconvenience you may have experienced Furthermore, in our attempt to find a resolution, we searched our database for the consumer's information with no availI would like to advise that we have product manuals available on our website for the consumer's convenienceIf you need further assistance, please give us a call at 1-888-919-where one of our trained representatives will be happy to assist you Thank you for being a consumer with Polygroup and hope this matter can be resolved