Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here The body work done on my vehicle is not 100%I lost time from work gas and the value of my vehicle has reduced due to the dealerships mistake I am not completely happy and I do not trust Curry Chevrolet in Scarsdale with my vehicle to fix the problem they caused I was not compensated for all that I went through dealing with their mistake giving them more than five times to fix the problem correctly In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] 2011 Cruze was brought in for an Oil and filter change, a NY state inspection and a recall to inspect the coolant level. While checking the vehicle we found it needed an engine drive belt AS NOTED ON THE ATTACHED REPAIR ORDER. [redacted] has had more than ample time to address... the problem with her vehicle. The vehicles warranty expired on 5-**-14 -36,009 miles. [redacted] is responsible for the cost of repairs.
Please see attached documentation from ** ***The vehicle that Justine-Ippolito-Fata leased through ** *** had some damage beyond the wear and tearA detailed estimate was provided through ** *** for the damages and Justine Ippolito-Fata will need to contact
** *** to resolve
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I never received any notification from ** ***If that was common practice then why didn't Curry ask if it was done when I returned the car to themThis was the first time I had ever leased so I wasn't aware of the procedureCurry sold me an extra insurance policy for dingsIf there was any damage why didn't they report it to the insurance company policy that they sold me?They accepted the carI have no idea what happened from the time it was dropped off until GM picked it upIt was in Curry Chevrolet's possession .
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We repaired the customers vehicle and it was returned to himWe went over and above for this customer to make sure he was satisfied including providing a rental vehicle
The customers states that we did not pay there first payment, but that is incorrect.GM Financial deducted the first payment from the proceeds they paid us on the contract as part of the program set by both them and General Motors and confirmed by GM FinancialAs far as late payments go we have no
control over how a customer pays there monthly paymentsYou would have to contact GM Financial with customer permission to have them release their payment history to youIf you need further information please feel free to contact me.Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer HereI was never told that or informed by the dealership to have an inspection done.The only correspondence I had with GM was paying my bill
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...
determined that my complaint has NOT been resolved because:
[Your Answer Here The body work done on my vehicle is not 100%. I lost time from work gas and the value of my vehicle has reduced due to the dealerships mistake I am not completely happy and I do not trust Curry Chevrolet in Scarsdale with my vehicle to fix the problem they caused. I was not compensated for all that I went through dealing with their mistake giving them more than five times to fix the problem correctly.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted] ...⇄ [redacted] [redacted] ...⇄ />
[redacted] ...⇄
I
am in receipt of the complaint filed by [redacted] concerning his
purchase of a 2010 Honda Odyssey. Upon our review of the matter it
appears that [redacted] claims are without merit.
The customer submitted a credit application for the purchase of a
vehicle at our dealership. We were able to get [redacted] approved for a
loan, however, the amount that the lender was willing to offer was
insufficient to purchase the vehicle [redacted] originally selected. We
then showed [redacted] several vehicles and he ultimately decided to
voluntarily purchase the 2011 Honda Odyssey. All terms and conditions
of the sale and the loan were fully and conspicuously disclosed by Curry
and reviewed with the customer prior to delivery. There was no
objections made by [redacted] and he voluntarily executed all of the
sales and loan documents.
Curry
provides every customer with an opportunity to inspect and test drive
every vehicle prior to delivery. We do not recall if [redacted]
actually test drove the vehicle prior to delivery but he had every
opportunity to do so and no such request would have been refused.
The issues related to the delay in registering the vehicle are solely
due to [redacted] failure to have the vehicle timely inspected in his
home state of Connecticut. Curry informed [redacted] prior to delivery
that he would be responsible for having the inspection performed in
Connecticut and he agreed to have the vehicle inspected. Curry
processed the title paperwork for the transaction but the registration
process needed to be completed by the customer in Connecticut as he
purchased the vehicle in New York. The inspection was recently
completed by the customer and the plates were sent by overnight mail to
the customer on July *, 2016.
Curry
is unaware of any front end damage sustained by the vehicle. A CARFAX
report was prepared and provided to the customer at time of sale which
clearly indicates that the vehicle has no prior accident history. There
was no evidence of any front end damage during the pre-delivery
inspection of the vehicle. [redacted] did not report any issues with
the vehicle until nine (9) days after delivery. The customer was
instructed to make an appointment for service but has yet to do so. [redacted] is welcome to schedule an appointment for service at any time.
He purchased an extended warranty in addition to the Lemon Law Warranty
he received at delivery. If any of the items are covered they will be
repaired under the terms of those warranty agreements. If they are not
covered then he will be asked to pay for any such repairs.
Curry regrets that [redacted] is not satisfied with his purchase but
there was nothing improper in the manner in which the sale was
conducted. If there are service issues the customer is welcome to
schedule an appointment with our service department.
Should you have any questions please feel free to give me a call.
Thank you
Gregory C[redacted]
Special Finance Director
Curry Chevrolet
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
The parts are covered by the suppliers warranty for 1 year. The labor is covered for 30 days or 1,000 miles by us. The supplier will cover the parts only. We must have the old parts so we can submit a claim to the supplier. The customer was notified by email of this requirement.
[redacted] 2011 Cruze was brought in for an Oil and filter change, a NY state inspection and a recall to inspect the coolant level. While checking the vehicle we found it needed an engine drive belt AS NOTED ON THE ATTACHED REPAIR ORDER. [redacted] has had more than ample time to address...
the problem with her vehicle. The vehicles warranty expired on 5-**-14 -36,009 miles. [redacted] is responsible for the cost of repairs.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me...
and the matter has been resolved. I have received this responce before. Lets hope that it holds true this time
Sincerely,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here The body work done on my vehicle is not 100%I lost time from work gas and the value of my vehicle has reduced due to the dealerships mistake I am not completely happy and I do not trust Curry Chevrolet in Scarsdale with my vehicle to fix the problem they caused I was not compensated for all that I went through dealing with their mistake giving them more than five times to fix the problem correctly In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] 2011 Cruze was brought in for an Oil and filter change, a NY state inspection and a recall to inspect the coolant level. While checking the vehicle we found it needed an engine drive belt AS NOTED ON THE ATTACHED REPAIR ORDER. [redacted] has had more than ample time to address... the problem with her vehicle. The vehicles warranty expired on 5-**-14 -36,009 miles. [redacted] is responsible for the cost of repairs.
Please see attached documentation from ** ***The vehicle that Justine-Ippolito-Fata leased through ** *** had some damage beyond the wear and tearA detailed estimate was provided through ** *** for the damages and Justine Ippolito-Fata will need to contact
** *** to resolve
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I never received any notification from ** ***If that was common practice then why didn't Curry ask if it was done when I returned the car to themThis was the first time I had ever leased so I wasn't aware of the procedureCurry sold me an extra insurance policy for dingsIf there was any damage why didn't they report it to the insurance company policy that they sold me?They accepted the carI have no idea what happened from the time it was dropped off until GM picked it upIt was in Curry Chevrolet's possession .
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We are a drop off point for ** ***We are not required to inspect the vehicleThe customer needs to work this out with ** *** their leasing company
We repaired the customers vehicle and it was returned to himWe went over and above for this customer to make sure he was satisfied including providing a rental vehicle
The customers states that we did not pay there first payment, but that is incorrect.GM Financial deducted the first payment from the proceeds they paid us on the contract as part of the program set by both them and General Motors and confirmed by GM FinancialAs far as late payments go we have no
control over how a customer pays there monthly paymentsYou would have to contact GM Financial with customer permission to have them release their payment history to youIf you need further information please feel free to contact me.Tell us why here
I have deleted ** *** from our computer systemHis records will not be available anymore to our advertising partnersThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer HereI was never told that or informed by the dealership to have an inspection done.The only correspondence I had with GM was paying my bill
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...
determined that my complaint has NOT been resolved because:
[Your Answer Here The body work done on my vehicle is not 100%. I lost time from work gas and the value of my vehicle has reduced due to the dealerships mistake I am not completely happy and I do not trust Curry Chevrolet in Scarsdale with my vehicle to fix the problem they caused. I was not compensated for all that I went through dealing with their mistake giving them more than five times to fix the problem correctly.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]...
[redacted] ...⇄ [redacted]
[redacted] ...⇄ /> [redacted]
...⇄
I
am in receipt of the complaint filed by [redacted] concerning his
purchase of a 2010 Honda Odyssey. Upon our review of the matter it
appears that [redacted] claims are without merit.
The customer submitted a credit application for the purchase of a
vehicle at our dealership. We were able to get [redacted] approved for a
loan, however, the amount that the lender was willing to offer was
insufficient to purchase the vehicle [redacted] originally selected. We
then showed [redacted] several vehicles and he ultimately decided to
voluntarily purchase the 2011 Honda Odyssey. All terms and conditions
of the sale and the loan were fully and conspicuously disclosed by Curry
and reviewed with the customer prior to delivery. There was no
objections made by [redacted] and he voluntarily executed all of the
sales and loan documents.
Curry
provides every customer with an opportunity to inspect and test drive
every vehicle prior to delivery. We do not recall if [redacted]
actually test drove the vehicle prior to delivery but he had every
opportunity to do so and no such request would have been refused.
The issues related to the delay in registering the vehicle are solely
due to [redacted] failure to have the vehicle timely inspected in his
home state of Connecticut. Curry informed [redacted] prior to delivery
that he would be responsible for having the inspection performed in
Connecticut and he agreed to have the vehicle inspected. Curry
processed the title paperwork for the transaction but the registration
process needed to be completed by the customer in Connecticut as he
purchased the vehicle in New York. The inspection was recently
completed by the customer and the plates were sent by overnight mail to
the customer on July *, 2016.
Curry
is unaware of any front end damage sustained by the vehicle. A CARFAX
report was prepared and provided to the customer at time of sale which
clearly indicates that the vehicle has no prior accident history. There
was no evidence of any front end damage during the pre-delivery
inspection of the vehicle. [redacted] did not report any issues with
the vehicle until nine (9) days after delivery. The customer was
instructed to make an appointment for service but has yet to do so. [redacted] is welcome to schedule an appointment for service at any time.
He purchased an extended warranty in addition to the Lemon Law Warranty
he received at delivery. If any of the items are covered they will be
repaired under the terms of those warranty agreements. If they are not
covered then he will be asked to pay for any such repairs.
Curry regrets that [redacted] is not satisfied with his purchase but
there was nothing improper in the manner in which the sale was
conducted. If there are service issues the customer is welcome to
schedule an appointment with our service department.
Should you have any questions please feel free to give me a call.
Thank you
Gregory C[redacted]
Special Finance Director
Curry Chevrolet
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] may supply us with the motor mount repair invoice for us to review.
The parts are covered by the suppliers warranty for 1 year. The labor is covered for 30 days or 1,000 miles by us. The supplier will cover the parts only. We must have the old parts so we can submit a claim to the supplier. The customer was notified by email of this requirement.
The vehicle is repaired no further action will be taken.
[redacted] 2011 Cruze was brought in for an Oil and filter change, a NY state inspection and a recall to inspect the coolant level. While checking the vehicle we found it needed an engine drive belt AS NOTED ON THE ATTACHED REPAIR ORDER. [redacted] has had more than ample time to address...
the problem with her vehicle. The vehicles warranty expired on 5-**-14 -36,009 miles. [redacted] is responsible for the cost of repairs.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me...
and the matter has been resolved. I have received this responce before. Lets hope that it holds true this time
Sincerely,
[redacted]