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Pomona Valley Hospital Medical Center

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Reviews Pomona Valley Hospital Medical Center

Pomona Valley Hospital Medical Center Reviews (3)

I called at Spartan at 3:p.mSaturday and was told someone would be at the house between 4:and 6:p.m 7:p.mrolls around and nobody is there and nobody has called me I call back to get the answering service, who contacts the guy who was supposed to handle the call 1/hour goes by and I get a call from some guy who is equivocating about when he will be able to make it out ("should be by 8:30" blah, blah, blah) I start calling other plumbers, but of course it is now Saturday night and I am being told by Roto Rooter a service guy can get to me in an to hours I ask what the charges are and am told I will have to wait to talk to the service guy for that information Sure, I'll wait another couple of hours to be given some ridiculous charge Cummings Plumbing's answering service said $for the first hour The plumber who called me said no, it is $for the first hour I told him to forget it While I am calling a guy from Spartan says they are ready to come by if I still want Ok, I say, come by They try to snake out the line and say the snake can't reach the blockage and all they have is a 90' snake, so my what I need to do is have a second cleanout installed closer to the street This is a rental I own and is occupied, as the plumber knows, so he knows I have to fix the problem When could it be done?, I ask "I can get a crew out here tomorrow," he says How much will it cost? I ask "About $2,200," he says I tell him no, thanks, and pay him $for not fixing the problem The next day, *** from Silverado Rooter and Plumbing comes out and clears the blockage for $
I subsequently call the Spartan guy and ask why he didn't pull the toilet close to the sewer line and snake the line out He tells me he used to do that, but because of possible problems with the toilet flange blah, blah, blah, he doesn't do that any more Really? Digging up and adding a cleanout to an year old sewer line for $2,is the way to go, huh? Something tells me that after they started work, I'd be hearing that the sewer line is old and cracked and I needed to replace it for, say, $8, Regardless, the guy brings a puny snake that isn't up to the job, charges me $to not fix the problem, and recommends an expensive solution that is ripe for trouble rather than pulling a toilet because of some speculative concern that the toilet flange could be a problem
So, I speak with ***, the Spartan service manager, because I find it hard to believe in the big truck the plumber came in there was not a longer snake *** confirms that all they have are 90' snakes with a 10' extension (the bill I received says only the 90' snake was used) because code requires a cleanout every 100' *** then acknowledges that there are a lot of houses in Tucson that were built before this code was in place He confirms that they used to pull toilets and run snakes, but don't anymore because blah, blah, blah He offered to refund $ I told him to keep it, that and I would use every review site I could to relay my experience and warn others away
On a Sunday afternoon, *** from Silverado Rooter and Plumbing responded to my call regarding a blocked sewer line, showing up right when he said he would He warned me in advance there was an extra $25/hr weekend rate (about $for the first hour, normally) and a nominal mileage fee, which was peanuts compared to what some of these other gougers charge Within 1/hour, *** had the line cleared, then snaked it again for good measure with the 150' snake he brought The difference between this honest, quick resolution of a common problem contrasts with the responses of Spartan plumbing, which I had the misfortune of call first
If you want a company that has inadequate equipment, then tries to tell you you will have to spend thousands of dollars do something that is liable to create even more problems, call Spartan Since I dealt with them, I have heard similar stories about how Spartan tried to turn a low-cost job into a job that cost thousands of dollars
If you want to fix your problem in a reasonable manner, call Silverado If you want to spend thousands for what should cost $to $200, call Spartan

They charged my credit card without providing me a DVD of the sewer video as they agreed to. They are 2-3 times as expensive as a similar service I had done in the prior year and I only called them because they were claiming to be the only certified installer of permaliner in Tucson for drain pipes under slab. Turns out, they are not the only installer of epoxy liners in Tucson.

Spartan responded to my plumbing emergency 2/17/14. The cost of the service escalated throughout the day. I asked the plumbers if they worked on commission..I thought that was a fair question.. The nice plumbers did tell me that the main problem "a crack in the pipe under my street" needed to be repaired and they'd come back with a written estimate. The manager thought it would be approx $8k. They told me they didn't know how long I could go before the sewage happened again..a day.. or a year..but they were working on an estimate.I spent $861 that day.
4 days later my bathroom was flooded. I called Spartan at 4a.m and spoke to the owner. She said someone would be out in the morning between 7-8. The manager called me and said the owner threatened that they could not come out because I was "rude" to her on the phone. Not sure how most people sound at 4.am after cleaning a flood. They ended up coming back and charging $103.
I had another plumbing company come out on Monday 2/24/14 and they completed the job that day for $3976. 4 days after that the manager of Spartan called and was still working on an estimate. I told him the problem was fixed for half of what he thought the cost would be..
I wrote a letter to the owner of Spartan and felt like I deserved a partial refund. I got a very nasty letter back from the owner., threatening to sue me if I contacted the Revdex.com.
I am not looking for a refund at this time, I just want consumers to know that it was a horrible experience and the owner of the company displayed poor customer relations.
The plumbers were very nice although they did not explain the immediacy of the problem..and although I may have misunderstood that fact, they did not provide me with an estimate as if there was immediacy..

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