Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I am out of the return windowand there is no offer to exchange $worth of rings which were not as pictured Sincerely, [redacted]
Hi,I'm sorry to hear the issue and know how important this is We would be happy to offer a one time credit towards a different item Please send back to the following address with a letter requesting the new itemP[redacted] ***
Hi ***, I would be happy to help you get this resolvedI am a bit confused; we do sell through [redacted] along with our direct websiteCan you further explain your concern? I am having a hard time looking up your order under this name, email, and address provided; could you please provide your order number? We do offer a 30-day return policy start from the date you receive the package for both sites, all you would need to do is submit for a return with the link below https://www.pompeii3.com/page/returns/ [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to exchange rings for another item Sincerely, [redacted]
Hello, It looks like you request a return for order number [redacted] on 1/7/which was approved via RA# [redacted] on 1/9/17; the approval information was emailed to [redacted] You also request a refund for order number: [redacted] which was request 1/9/and approved via RA# [redacted] on 1/9/and emailed to c [redacted] Please mail the products back to us with a copy of the original invoice and RA#'s provided to [redacted] Libertyville IL Thank you[redacted] P***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:I am out of the return windowand there is no offer to exchange $worth of rings which were not as pictured Sincerely, [redacted]
Hi,I'm sorry to hear the issue and know how important this is We would be happy to offer a one time credit towards a different item Please send back to the following address with a letter requesting the new itemP[redacted] ***
Hi ***, I would be happy to help you get this resolvedI am a bit confused; we do sell through [redacted] along with our direct websiteCan you further explain your concern? I am having a hard time looking up your order under this name, email, and address provided; could you please provide your order number? We do offer a 30-day return policy start from the date you receive the package for both sites, all you would need to do is submit for a return with the link below https://www.pompeii3.com/page/returns/ [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to exchange rings for another item Sincerely, [redacted]
Hello, It looks like you request a return for order number [redacted] on 1/7/which was approved via RA# [redacted] on 1/9/17; the approval information was emailed to [redacted] You also request a refund for order number: [redacted] which was request 1/9/and approved via RA# [redacted] on 1/9/and emailed to c [redacted] Please mail the products back to us with a copy of the original invoice and RA#'s provided to [redacted] Libertyville IL Thank you[redacted] P***