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Pompton Sport Center

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Pompton Sport Center Reviews (2)

Review: In 28 august I put a $100. deposit on a motorcycle yet to be delivered. Then in September they called me saying to come in and set up financing as the bike was in. The terms of their finance co. had very high interest. And I requested to make payment on my credit . They said they'd have to tack on another 3% to the purchase price. I found it to be unethical and consequently declined to purchase that bike and asked for a refund of my deposit. I feel I have every right as a consumer to shop where I get the most reasonable terms and feel comfortable in the pricing policy. The question with regard to deposits and if they're refundable was met with an affirmative from the salesman. I've written e mails, mailed a letter and called requesting my money. I have not yet received it.Desired Settlement: Refund of my $100. imeadiatly

Business

Response:

Mr. [redacted] had come in to our store back on August 23,2013 to purchase a vehicle, at that point in time the vehicle he wanted was not available. He left a one hundred dollar deposit on the next vehicle coming in. In September we called him to tell him his vehicle had arrived.

We told Mr. [redacted] to stop by to arrange final payment for his new vehicle, we then ran a credit application with American Honda Finance Company at which time he was approved and the balance would have been paid with the proceeds of his new loan. Mr. [redacted] was not able to qualify for the best rate available 3.99% but the rate they offered him was still very attractive at 6.99%. It would cost him about $80. per month for his new vehicle.

At this time Mr. [redacted] told us he would have to think it over, he later came back to us to see if he could put it on his own charge card.

Our store policy for final payment of a new vehicle are as follows; cash, certified check, financing or personal check but you have to wait to pick up your vehicle till the check clears our bank before pickup. We do also allow you the ability to pay with your own charge card but there is an additional 3% fee to cover bank processing fees, as long as the customer is okay with that he can use his own credit card. The 3% handling fee is legal to charge to a customer for the convenience to them for using their credit card. (Example, Gas Stations)

Mr [redacted] has decided not to follow through with his purchase because he was offended by the 3% fee even though he was all approved by American Honda Finance Company at 6.99% for 60 months which is probably less than his charge card rate. We have no control over what rate a consumer gets, it is strictly decided by the credit company.

At this point in time Mr. [redacted] has asked for his deposit back which we are okay with so we will be refunding his one hundred dollar deposit back to him.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I dropped my atv at pompton Sports center in perfect riding and running condition. All they had to do was rebuild the carburetor and replace the crank case. When I picked up the vehicle after paying I test drove it and realized that I had no second gear. I'm not sure if they messed with something internally or if after they test drove it they broke it. I had no curtesy call to tell me about this problem. Now I have a quad in worse condition than I dropped it off in and don't have $2000 which pompton quoted me to fix it nor should I feel responsible to pay this after pompton caused this problem.Desired Settlement: I would like Pompton sports center to be responsible for fixing this new issue and would like a refund from amount charged when I was there picking up my broken atv.

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Description: Motorcycles - Dealers

Address: 444 Route 23, Pompton Plns, New Jersey, United States, 07444

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