Ponce De Leon Mortgage & Investments, Inc.

Dear Sir/Madam,AS regards complaint ID - *** - upon signing up for GetResponse the customeragreed to the Terms of Service and Termination and Anti-Spam policy that state :We reserve the right to terminate or suspend the Service with immediate effect and refuse any and all current or future use
of the Service in the event that you violate any of the provisions of these Terms of Service(Termination) http://www.getresponse.com/legal http://www.getresponse.com/legal/antispam.htmlUnfortunately, we recorded a high ratio of spam complaints that customer's campaigns were generatingThese negative metrics affected our other customers' and their email deliverabilityThat is why, we had to terminate the service.We have issued a refund ($441.80) for unused amount of customer's payment.Thank you.Kind regards, *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Best regards to all involved in seeing that fairness is due to me.While getresponse is saying that I have accepted their offer, I have not! in fact I have not re-activated the get response account because how they plan to fix their problem does'nt make senseExample I paid them dollars on I believe the June 21st date- day of de-activation for upgrade in service and after the complaint with Revdex.com, they are telling me ok they will credit my account dollars and on day of re-activation I will pay them dollars for a "subscription fee" im like what is that ? and upon paying the dollars my next bill would be in august 27th I believe of dollarsWell if I give them dollars on day of re-activation that means I have paid dollars while everyone else has only paid dollars, make sense? All the while their system mal-funtioned causing me to be locked out of my account and then having no more confidence in their businessThanks bye

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,

Dear Sir/Madam,With reference to complaint *** - upon signing up for GetResponsethe customer agreed to Terms of Service that state there are no refunds issued for payments already made.GetResponse offers a fully functional 30-day FREE trial account and customercan test all the service features
before upgrading to PRO version.We have issued a full refund for customer's payment ($15.00) and notifiedthem accordingly.Thank you.Kind regards, *** ***
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Dear Sir/Madam,As regards the referenced complaint - according to our records customer signed upfor a monthly account through our website http://www.getresponse.com/ andagreed to Terms of Service that describe recurring billing and account cancellation policy.5. Payments9....

Cancellationhttp://www.getresponse.com/legalCustomer's GetResponse account has been now closed and no further paymentswill be applied. Also, a full refund for the charge of June 10, 2016 (25.00 USD)was issued to customer's credit card.Thank you!Kind regards, [redacted]
[redacted]
[redacted]
[redacted]

Dear Sir/Madam, As regards the complaint #[redacted] - Customer signed up for a monthly accountat 15.00 USD on June 27, 2016 and they closed the account the same day. Upon signing up the Customer was informed and agreed that in case of accountcancellation payments already made are non-refundable or transferrable.https://www.getresponse.com/legal When the Customer contacted us with the information that they would like to reactivate the account on July 21, 2016 we came up with the following solution:we offered that upon account's reactivation we would apply a credit thatwould be equivalent to the time when the account was closed. That is to say 12.00 USD:  15.00 USD / 30 days (length of a billing cycle) = 0.5 USD0.5 USD * 24 days (time when the account was closed - from June 27 until July 21 -when Customer wanted to re-open the account) = 12.00 USD. Since the Customer originally signed up on June 27 next account renewal wasscheduled for July 27. Upon re-opening the account (July 21) the Customerwould not pay anything and we would apply the offered credit of 12.00 USD. Then, on account's renewal (July 27) there would be a fee of 3.00 USD charged(15.00 USD - subscription fee for Customer's payment plan minus the credit of 12.00 USD).Upon the subsequent renewal (August 26) there would be a regular fee of 15.00 USD charged. Thank you!Kind regards, [redacted]
[redacted]
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Dear Sir/Madam, I am writing in regard to the consumer complaint [redacted] We are sorry to learn about our customer's difficulties and the inconveniences encountered while using our service. We have verified the customer's account and noticed they decided to purchase an annual subscription without...

using a free trial first. ClickMeeting offers 30-day trial accounts, that do not require any billing details and allow for extensive testing of all of the available features with no financial risk. The customer has the opportunity to decide whether the service is something that suits their needs and is something they would want to work in the future. It is only natural that it may take a couple of days for new customers to start feeling comfortable with the available options and use them without any troubles, discovering new possibilities of the account's more advanced options. We would hence always recommend to try the free account first. The option to create a trial account is available on our main webpage. It is, by no means, necessary to start with a paid account straight away. We also are very proud of our recently updated Knowledge Base webpage, that contains numerous instructions, video tutorials, manuals and infographics that can be very helpful to our new customers. Additionally, we offer live chat and email support in case of any difficulties or questions. The customer reached out to our live chat support complaining about certain service features after conducing only one live event. They did receive a number of tips and advice, that would certainly allow them to conduct a successful webinar. Instead, the customer threatened with black PR and demanded a full refund. Our Terms of Service, that the customer accepts upon creating and account, indeed inform about the no-refund policy. Our Knowledge Base also includes the information that we offer the no-risk free trials instead. We feel it is important to note, in such case, that we are always happy to consider any complaints and provide assistance with any difficulties, especially to the inexperienced new users, so that the customers can use the potential of our service to the fullest. We are sorry that the provided assistance proved to be insufficient this time and that we were not able to convince the customer that the service we offer is top quality. We are not able to provide a comment on the phone number issues the customer experienced, as we do not know which number has been used exactly. It is important to notice, though, that Implix is a former name of the company called GetResponse. ClickMeeting is now a separate company (full company information available in the Terms of Service on our website). We have now issued a full refund of the consumer payment, hoping to be able to welcome them back as our customer in the future, should they decide to try the service again. Kind regards,ClickMeeting Team.

Dear Sir/Madam,Upon placing the order and signing up for the service the customeris informed about recurring billing and cancellation policy.5. Payments9. Cancellation[redacted]Subscription's renewal date is always displayed within the customer's account.I confirm that a full...

refund for customer's payment has been issued to their card.Thank you. Kind regards, [redacted]
[redacted]
[redacted]
[redacted]

Dear Sir/Madam,As regards Complaint #[redacted] - upon signing up for GetResponse the customer has been informed and agreedthat payments already made are non-refundable.https://www.getresponse.com/legalAlso, in case of account reactivation there are no pro-ratedrefunds and account's billing cycle is...

not changed. However, we have decided to make an exception for the customer and offered applying credit that will coverthe period when the account was closed (June 27) until the day when customer reactivates their account.The credit will be counted towards future account payments.This offer has been communicated to the customer andthey accepted it. Thank you!Kind regards, [redacted]
[redacted]
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Sir/Madam,In response to Complaint #[redacted] - it is always customer's decisionwhether to sign up for a paid subscription.Upon placing the order customer accepts Terms of Service which statepayments already made are non-refundable.11. Refund policyhttps://www.getresponse.com/legalWe issued full...

refund to the customer.Thank you!Kind regards, [redacted]
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