Ponce De Leon Mortgage & Investments

Dear Sir/Madam,Upon placing the order and signing up for the service the customeris informed about recurring billing and cancellation policyPaymentsCancellation [redacted] Subscription's renewal date is always displayed within the customer's account.I confirm that a full refund for customer's payment has been issued to their card.Thank youKind regards, [redacted]

Dear Sir/Madam,As regards Complaint # [redacted] - upon signing up for GetResponse the customer has been informed and agreedthat payments already made are non-refundable.https://www.getresponse.com/legalAlso, in case of account reactivation there are no pro-ratedrefunds and account's billing cycle is not changedHowever, we have decided to make an exception for the customer and offered applying credit that will coverthe period when the account was closed (June 27) until the day when customer reactivates their account.The credit will be counted towards future account payments.This offer has been communicated to the customer andthey accepted itThank you!Kind regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear Sir/Madam,In response to Complaint # [redacted] - it is always customer's decisionwhether to sign up for a paid subscription.Upon placing the order customer accepts Terms of Service which statepayments already made are non-refundableRefund policyhttps://www.getresponse.com/legalWe issued full refund to the customer.Thank you!Kind regards, [redacted]

Dear Sir/Madam, I am writing in regard to the consumer complaint [redacted] We are sorry to learn about our customer's difficulties and the inconveniences encountered while using our serviceWe have verified the customer's account and noticed they decided to purchase an annual subscription without using a free trial firstClickMeeting offers 30-day trial accounts, that do not require any billing details and allow for extensive testing of all of the available features with no financial riskThe customer has the opportunity to decide whether the service is something that suits their needs and is something they would want to work in the futureIt is only natural that it may take a couple of days for new customers to start feeling comfortable with the available options and use them without any troubles, discovering new possibilities of the account's more advanced optionsWe would hence always recommend to try the free account firstThe option to create a trial account is available on our main webpageIt is, by no means, necessary to start with a paid account straight awayWe also are very proud of our recently updated Knowledge Base webpage, that contains numerous instructions, video tutorials, manuals and infographics that can be very helpful to our new customersAdditionally, we offer live chat and email support in case of any difficulties or questionsThe customer reached out to our live chat support complaining about certain service features after conducing only one live eventThey did receive a number of tips and advice, that would certainly allow them to conduct a successful webinarInstead, the customer threatened with black PR and demanded a full refundOur Terms of Service, that the customer accepts upon creating and account, indeed inform about the no-refund policyOur Knowledge Base also includes the information that we offer the no-risk free trials insteadWe feel it is important to note, in such case, that we are always happy to consider any complaints and provide assistance with any difficulties, especially to the inexperienced new users, so that the customers can use the potential of our service to the fullestWe are sorry that the provided assistance proved to be insufficient this time and that we were not able to convince the customer that the service we offer is top qualityWe are not able to provide a comment on the phone number issues the customer experienced, as we do not know which number has been used exactlyIt is important to notice, though, that Implix is a former name of the company called GetResponseClickMeeting is now a separate company (full company information available in the Terms of Service on our website)We have now issued a full refund of the consumer payment, hoping to be able to welcome them back as our customer in the future, should they decide to try the service againKind regards,ClickMeeting Team

Dear Sir/Madam,As regards the referenced complaint - according to our records customer signed upfor a monthly account through our website http://www.getresponse.com/ andagreed to Terms of Service that describe recurring billing and account cancellation policyPayments Cancellationhttp://www.getresponse.com/legalCustomer's GetResponse account has been now closed and no further paymentswill be appliedAlso, a full refund for the charge of June 10, (USD)was issued to customer's credit card.Thank you!Kind regards, [redacted]