Attn [redacted] ,As one of the managing partners here at our family business I take every complaint seriously and try to handle this in the most professional and courteous mannerAll products are handmade (as we have done since we opened in 1894) and in doing so and we have many vendors whom we deal with on a day to day basisI am sorry that your fruit was spoiled and that there was extra rum in your cakeWe will do a full investigation with our fruit vendor and also see which Baker made your cake and why there were excessive amounts of rum in your cakeI can tell you there was a computer glitch around the time of your orderWe have since taken care of that problem.We would like to hear from you again so we can offer you a full credit in your credit card or offer you a Veniero's Gift cardWe apologize and you can be assured that this will be taken care of immeditlayPlease email us at [redacted] and mention that you would like this email to be given to the manager (Robert Z.) and I will make contact back with you as to how to arrange to give you credit on your order.We Thank you for pointing this out to us and we apologize for the lapse of time in responding back to this original complaint.Sincerely,Veniero's Management
Attn [redacted] ,As one of the managing partners here at our family business I take every complaint seriously and try to handle this in the most professional and courteous mannerAll products are handmade (as we have done since we opened in 1894) and in doing so and we have many vendors whom we deal with on a day to day basisI am sorry that your fruit was spoiled and that there was extra rum in your cakeWe will do a full investigation with our fruit vendor and also see which Baker made your cake and why there were excessive amounts of rum in your cakeI can tell you there was a computer glitch around the time of your orderWe have since taken care of that problem.We would like to hear from you again so we can offer you a full credit in your credit card or offer you a Veniero's Gift cardWe apologize and you can be assured that this will be taken care of immeditlayPlease email us at [redacted] and mention that you would like this email to be given to the manager (Robert Z.) and I will make contact back with you as to how to arrange to give you credit on your order.We Thank you for pointing this out to us and we apologize for the lapse of time in responding back to this original complaint.Sincerely,Veniero's Management