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Pond5, Inc.

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Pond5, Inc. Reviews (2)

I was downloading my downloads for the month of July on July *** and I was stopped on number ** I had two more downloads to go for my $monthly membership I emailed Pondon July *** about the problem and also canceled future membership which was to renew on July *** as I was not using the service enough to justify the cost I received the following response from L*** at Pondon July ***
"*** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** ***, Customer Care
I responded to his response as follows on July ***
MrL***,
Yes I cancelled the monthly membership since I did not feel I was going to utilize the service enough to justify paying the $per month fee but as you can see have purchase over $worth of stock downloads in the last months besides what I purch

We always endeavor to solve any customer concerns as quickly as possible. So we're happy to provide you additional detail into this customer's complaint.To provide greater clarity, our subscription program includes 10 downloads per month from our Membership collection including videos, music, sound...

effects, and images. Up to ten unused downloads will automatically rollover to the following month as long as the subscription is active.According to our records, this customer initially activated his Membership on April [redacted], 2017 and remained active for three months. The customer had a balance of 20 downloads, but had only downloaded 18 when his account became inactive on July [redacted], 2017. The customer claims to have had issues downloading the remaining two items. Although we experienced no outages during this time, we're happy to provide the final two downloads to make good on any issues he may have experienced. We reached out to the customer on July [redacted], offering to provide him complimentary downloads if he provides us with the specific production elements he wishes to download.We are currently awaiting a response from the customer.

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