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Ponderosa HVAC & Construction

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Ponderosa HVAC & Construction Reviews (2)

*** *** ***We are a family owned business and take great pride in knowing we provide the best service forour customers and at the best possible priceI consider us to be one of the top, if not the best, inour type of industry in South Texas, most qualified, capable, and knowledgeable and
diversified inthe septic system businessHowever, we are definitely sadden when we come up on a customerthat tries to find loop holes around paying their billSuch is the case with the complainant in the ID#above if you will investigate the history of this service further with the rea l-estate agent *** who coordinated and negotiated the initial repairs of the complainant's home to bepurchased.The complainant's new home is equipped with a lift-station, which pumps sewage to the City ofOdemA lift-station for a residence is not too common but they do exist in isolated casesIt is avery good system but it take specialized equipment to provide the service in most cases.When the complainant called about problems with her lift station, she was advised we would haveto investigate the problem but that the pump itself would be covered under warranty not thelabor.We interrupted our regular work schedule and responded immediately the next morning toprovide the serviceBeing familiar with the system, we took with us a gallon bobtail vacuumtruck, specialized hoisting equipment, tripod, winches and electrical test equipmentUpon arrivalwe found the lift station full of sewage and the grinder pump inaccessibleThe lift station had tobe pumped-out and contents retained for later disposalThe equipment was set up and thegrinder pump pulled out for examinationIt in fact had hard bone-like materials seizing the grinderbladesThe material was dislodged and the pump began to operate normallyThe system was thenreassembled and placed into operationA typical pump-out and disposal for the distance of Kingsville to Odem, Texas starts at $Therewas no digging associated with this job, so I don't know why the complainant makes reference toit.The $was charged specifically for the actual equipment and labor it took for pulling the pump,clearing and placing it back into operationThis equipment and labor necessitated a separatevehicle to get the people and equipment to the job-siteTotal workhours for the equipment andlabor from the time we left the yard to our return took over hoursAs you can see we were verylenient with the complainant in our pricing considering her as an existing customer.I don't care as much for the money that we have the potential to lose in this dispute as much as Icare about what people think about our serviceI have called the complainant several times aboutthe payment and she has not respondedI have threatened to file suit and still no responseQuitefrankly, I feel it's a lost cause dealing with this complainantShe has no intentions of paying.If you have any questions, or need to discuss this further, please feel free to call me on mycellphone ***

Complaint: [redacted]
I am rejecting this response because: If you notice, this individual in the second to last paragraph stated that there was no digging done, and it was a charge for pumping the tank, (which was empty when they arrived) Then in the last statement he says the additional charges were for pulling the pump up and fixing it. The pump has to be dug up from the ground to repair it. At least, thats what he charged me for the in the initial visit upon installation. Bottom line is, he charged me for a service in general even though it wasnt done. The fact that he had to take the draining truck out to the house, doesnt justify charging me 400 dollars when he didnt use the truck. I saw the tank myself before I left in the morning, it was empty. He states 5 hours of labor, and when reviewing the call logs, he called me at 9 am, and called again at 1130, stating he was done. Where were the 5 hours? I was charged for minimal labor time and not actual time spent. This entire job was billed upon minimal labor, and services not performed.
Regards,
[redacted]

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Address: 8119 76 Ave, Edmonton, Alberta, Canada, T6C 0H7

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