Ponderosa Properties

Initial Business Response /* (1000, 8, 2015/06/15) */
Contact Name and Title: *** Owner
Contact Phone: 775-831-
Contact Email: ***
Ponderosa Property Maintenance is the only snow removal service provider that offers and/or carries a credit balance with snow
removal contracts and the remaining balance is held and applied to future snow contractsThe *** agreement is consistentThis agreement has been favorably received by every party for whom our services are provided
I do recall one conversation related to the sale of his home but I do not recall any closing sale specifics nor have there been numerous attempts to contact me as my business phone is linked to my personal cell phone for after hours response and there have been no more than the original contact requesting clarification of the refund possibilitiesI have no contact information nor do I have a written request for refund; something that would prompt me to review our records for credit balance informationIt is unfortunate that *** *** felt the need to resort to this level of communication in order to resolve a $refund when I have a fully staffed office and am personally available days a week via phoneIn fact, as I now reflect on this account and *** ***, I received a number of calls during the limited 2014/snow season requesting special service response times; I answered the phone and we responded so to suggest that numerous attempts to contact me have gone unanswered is totally
What motivates someone to tarnish an impeccable record with the Revdex.com is beyond meIn keeping with original agreement, I will research my records to verify the credit balance of record and provide *** *** with a refund of the balance dueIn order to complete this little issue *** *** must submit and retraction to the Revdex.com stating that this has been resolve and sign a release indicating the termination of the contractI do not want *** *** to be a "Skeleton in my closet" in future years
I will have a check prepared and a release available for signature by the end of the day
June 15,
***
Final Business Response /* (1000, 12, 2015/06/16) */
I am in receipt of this complaint and I find it rather unfortunate that *** *** deemed it necessary to tarnish what has been for many years a record of impeccable service to our community
I remember this case very well because we had a discussion concerning the potential sale of his home would a credit balance be reimbursed to which I responded favorablyInterestingly, *** *** was able to contact me for special service requests and to determine the flexibility of the program such as the refund but not since then have I heard from him nor have I received until now a request for a refundThe remaining funds for all accounts remain as a credit balance and are normally used as a deposit during the next snow season or against maintenance work done throughout the yearNow with this exception, we have developed a snow removal customer base of accounts where we started with less than
Our form of contract with credit balances have been extremely well received and practiced by no other in ***
In this case the numbers presented are inaccurateWith dates and copies of invoices at my disposal I show a credit balance of $200, not $I am prepared to reimburse *** *** the $credit only if he signs the release I have prepared and is now waiting in my office
I am saddened by this behavior as I have made myself accessible to each and every person we have encountered in our many years of service to our community and never once has my integrity nor that of my family been challenged and we have four (4) family businesses in ***
***- Owner Ponderosa Property Maintenance