Pondside Herp & Pet Supply

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI spoke on the phone with [redacted] and determined that they did not have the product I ordered in stock and were shipping me other, incorrect productsShe offered a refund of my order to my credit cardThis was over a week ago and still no refund has been posted Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]The 1st shipment was an incorrect item and this 2nd shipment contained the correct item but, it was damagedIt is broken and cannot be usedToday, 6/24/15, I received shipment labels from Pondside and they will be used to ship the wrong item and the damaged item back to themThe invoice from my order has never been given and I am still without the basking landingThis is not satisfactory.Regards, [redacted] ***

This was delivered on Jan 29thIt was left at door the Tracking Number is: [redacted] so I believe this is Resolved

I talk to [redacted] told him the product was on back order and he wanted to continue to wait for the product to come inI Have the product finally coming in on Tuesday then it will be Express ship to [redacted] Thank you ***

I have heard from the company, but not satisfied with their effort to resolve matterThey said item was on back order, and would send product when they receive it Would have liked it better if my money was refunded because it may take quite a while, if ever, that they receive the product[redacted] ***

Hello- I finally received the refund on my credit card this morning after a full two weeks of waitingSince I only had days to respond to the Revdex.com before they closed my case, I had to continue the complaint a week agoI cannot go back and cancel the Revdex.com complaint at this point, but wanted to let you know that I have indeed finally received my refund and the case can be closed

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Tracking information is ***
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Shipped on June 5th and according to UPS Delivered June 9th Thank you
***
***

Tracking information is ***.Shipped on June 5th and according to UPS Delivered June 9th 2015Thank you***

This was delivered on Jan 29th. It was left at door the Tracking Number is: [redacted] so I believe this is Resolved.

Business states they sent certified check today (#[redacted]) for the refund.

Hello-
I finally received the refund on my credit card this morning after a full two weeks of waiting. Since I only had 10 days to respond to the Revdex.com before they closed my case, I had to continue the complaint a week ago. I cannot go back and cancel the Revdex.com complaint at this point, but wanted to let you know that I have indeed finally received my refund and the case can be closed.

I got the item but it was smashed up into pieces.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],...

and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The 1st shipment was an incorrect item and this 2nd shipment contained the correct item but, it was damaged. It is broken and cannot be used. Today, 6/24/15, I received shipment labels from Pondside and they will be used to ship the wrong item and the damaged item back to them. The invoice from my order has never been given and I am still without the basking landing. This is not satisfactory.Regards,
[redacted]

I have heard from the company, but not satisfied with their effort to resolve matter. They said item was on back order, and would send product when they receive it....

Would have liked it better if my money was refunded because it may take quite a while, if ever, that they receive the product.[redacted]

I talk to [redacted] told him the product was on back order and he wanted to continue to wait for the product to come in. I Have the product finally coming in on Tuesday then it will be Express ship to [redacted]
Thank you  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I spoke on the phone with [redacted] and determined that they did not have the product I ordered in stock and were shipping me other, incorrect products. She offered a refund of my order to my credit card. This was over a week ago and still no refund has been posted.
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The 1st shipment was an incorrect item and this 2nd shipment contained the correct item but, it was damaged. It is broken and cannot be used. Today, 6/24/15, I received shipment labels from Pondside and they will be used to ship the wrong item and the damaged item back to them. 
The invoice from my order has never been given and I am still without the basking landing. This is not satisfactory.
Regards,
[redacted]