Pooch Kaboose Incorporated

[redacted] [redacted] I am rejecting this response because: I do not feel that this owner was honest as to the condition of the puppyI believe that she was aware that the puppy had scabies and did not disclose the informationI think that if you are running a business such as this, you would know the condition of the puppyI believe that she was just in it for a profit and not a forever home for the puppyThe puppy had scabs and hair loseThis animal was not given the proper treatment while in her care and it was difficult to get the puppy to respond to our home from the care it received at the rescueAs soon as the puppies come in from the airport they are adopted! No visit to the Vet no checkups except from the Vet in [redacted] or wherever she gets them fromThe puppy had diarrhea and worms there was no way to know if she treated them prior to the adoptionShe only called to discuss the condition with the Vet prior to the adoption to make sure it was alright to go through with the adoptionIf she cared about the puppies in her care she would have waited to have them adopted and get the puppy checked out at the VetYes I took the puppy to the Vet only after constantly reaching out to the ownerWe are animal lovers and this was just cruel treatment by the rescue ownerI think a full refund is warranted as to the owner being dishonest and not doing her due diligence to get the puppy examined by a Vet before the adoption went through and making me aware of the situation and if I would still be interested in going through with the adoption.Please find attached letters from individuals that know how well my family takes care of puppies as well as an individual that I adopted a puppy from in December Also, medical records given to me from the rescue owner for the puppy from [redacted] Nothing was done once the puppy arrived to the [redacted] Regards, [redacted] ***

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I am rejecting this response because:
I do not feel that this owner was honest as to the condition of the puppyI believe that she was aware that the puppy had scabies and did not disclose the informationI think that if you are running a business such as this, you would know the condition of the puppyI believe that she was just in it for a profit and not a forever home for the puppyThe puppy had scabs and hair loseThis animal was not given the proper treatment while in her care and it was difficult to get the puppy to respond to our home from the care it received at the rescueAs soon as the puppies come in from the airport they are adopted! No visit to the Vet no checkups except from the Vet in *** *** or wherever she gets them fromThe puppy had diarrhea and worms there was no way to know if she treated them prior to the adoptionShe only called to discuss the condition with the Vet prior to the adoption to make sure it was alright to go through with the adoptionIf she cared about the puppies in her care she would have waited to have them adopted and get the puppy checked out at the VetYes I took the puppy to the Vet only after constantly reaching out to the ownerWe are animal lovers and this was just cruel treatment by the rescue ownerI think a full refund is warranted as to the owner being dishonest and not doing her due diligence to get the puppy examined by a Vet before the adoption went through and making me aware of the situation and if I would still be interested in going through with the adoption.Please find attached letters from individuals that know how well my family takes care of puppies as well as an individual that I adopted a puppy from in December Also, medical records given to me from the rescue owner for the puppy from *** Nothing was done once the puppy arrived to the ***
Regards,
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*** *** I thank you for your patience in me getting my response to you concerning this complaintThere were several documents that I
had to get to include in my response concerning this complaintFeel free to contact me if there is anything further needed.Thank YouTorri G***
*** *** *** adopted our rescue dog Renzo at months old and he was one of in that litter of puppies that we rescued from the streets of *** ***This puppy along with his siblings spent weeks in our rescue's care with no visible signs of any illnessDuring that week period of time we had to consistently bath the puppies due to them not being potty trained and having accidents in their cratesA week after we had the puppies we noticed that their skin was becoming dry and they were getting itchyWe consulted with our veterinarian about what we noticed and *** *** *** advised us to not bath the puppies anymore because we may have caused them to get itchy and dried their skinBy this time all the puppies were adopted and *** was scheduled to pick up Renzo on 1/24/At the time of *** *** finalizing her paperwork I informed her he started scratching a little and that had consulted with our veterinarian and told her what was advisedThere still was no visible sign of anything on Renzo but a few flakesAt that time *** didn't have to continue with the adoptionHowever, I told her if he is still scratching in a few days that I would pay for a visit to our vet to just ease her mindWhich I did schedule an appointment for Renzo Weds January 26, 2017.On Tuesday January 25th received a call from one of the other siblings owner saying that his puppy tested positive for a form a mange also known as scabiesI immediately contacted all the adopters of these puppies to inform them of the information that I received because these puppies were boarded together wanted to be sure they all received the proper medicine to clear up the skin issueSince I had already scheduled Renzo an appointment also informed the veterinarian of the information that I had receivedThe veterinarian tested Renzo for this skin infection and the results of the skin Scraping were negativeadvised she should still treat him for it because they were around each otherThe veterinarian did just thatThis form of skin infection gets worse before it gets better but is percent curableAll of the veterinarian care and medication expenses for Renzo that was close to the amount of the adoption fee that *** *** paid, Pooch Kaboose paid to *** ** *** *** ***l.During the time that *** *** was administering medication I had received several messages that her and her husband weren't getting any sleep because Renzo was crying in his crate all night and he was still Scratching and losing hairShe demanded a full refundI advised her as per her contract that she signed which have attached a copy; it explains that her adoption fee was non-refundable or negotiableHowever, was willing to take Renzo back to give him medication and clear up his skin and she could get him back once it's cleared upShe declinedI then offered *** *** to bring Renzo back to exchange him for another rescue dogShe declinedIt became clear to me that *** *** wasn'texactly prepared to care for a puppy at allShe emphasized more about getting no sleepI explained that that's what puppies do; they are babies and like to be held not crated when they know that theirowner is present.*** *** went on to threaten me about small claims court for her $adoption fee as well as filing several complaintsOne of which was with the *** ** *** who issues our kennels licenseThe *** ** *** *** *** *** *** visited my location to follow up on *** *** complaint on February I am attaching a copy of the checklist done by *** *** *** *** He found us to be in compliance with their regulations as well as the ** *** *** *** which I will also attach a copy ofWe offered *** *** of the requirements under the ***
*** ***The reputation of my rescue is very important and we are obligated to customer Satisfaction as well as the well being of our animals that we saveThese dogs are rescued from the streets not from a breederOn her contract it does explain we can't guarantee the future health of these dogs once they get older.Pooch Kaboose MissionThe Pooch Kaboose is a Non-Profit no-kill rescue organization with a moral responsibility to protect the lives of abandoned, mistreated and or homeless dogs given up by their owners due to unforeseen circumstances, but left at public shelters, in danger of being euthanized due to overpopulation.As a resource to the community, we will find dogs loving, responsible matches that will provide permanent homes for our dogsThrough our adoption process we will aid the prospective adopter with information regarding the cost and responsibility of bringing a dog into their lives and homes.We will assist dogs in distress without regard to breed, age or ease of placementThe dogs we rescue willreceive all appropriate veterinary care and treatment, as well as spay/neuter servicesOur rescue is committed to the welfare of our dogs beyond the adoption process.I feel we have honored our mission when it comes to the complaint from *** *** *** However, she is just upset that she is unable to receive a monetary refund from this adoption.If there is anything furtherPlease contact me.Thank YouTorri G***
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*** *** I thank you for your patience in me getting my response to you concerning this complaintThere were several documents that I
had to get to include in my response concerning this complaintFeel free to contact me if there is anything further needed.Thank YouTorri G***
*** *** *** adopted our rescue dog Renzo at months old and he was one of in that litter of puppies that we rescued from the streets of *** ***This puppy along with his siblings spent weeks in our rescue's care with no visible signs of any illnessDuring that week period of time we had to consistently bath the puppies due to them not being potty trained and having accidents in their cratesA week after we had the puppies we noticed that their skin was becoming dry and they were getting itchyWe consulted with our veterinarian about what we noticed and *** *** *** advised us to not bath the puppies anymore because we may have caused them to get itchy and dried their skinBy this time all the puppies were adopted and *** was scheduled to pick up Renzo on 1/24/At the time of *** *** finalizing her paperwork I informed her he started scratching a little and that had consulted with our veterinarian and told her what was advisedThere still was no visible sign of anything on Renzo but a few flakesAt that time *** didn't have to continue with the adoptionHowever, I told her if he is still scratching in a few days that I would pay for a visit to our vet to just ease her mindWhich I did schedule an appointment for Renzo Weds January 26, 2017.On Tuesday January 25th received a call from one of the other siblings owner saying that his puppy tested positive for a form a mange also known as scabiesI immediately contacted all the adopters of these puppies to inform them of the information that I received because these puppies were boarded together wanted to be sure they all received the proper medicine to clear up the skin issueSince I had already scheduled Renzo an appointment also informed the veterinarian of the information that I had receivedThe veterinarian tested Renzo for this skin infection and the results of the skin Scraping were negativeadvised she should still treat him for it because they were around each otherThe veterinarian did just thatThis form of skin infection gets worse before it gets better but is percent curableAll of the veterinarian care and medication expenses for Renzo that was close to the amount of the adoption fee that *** *** paid, Pooch Kaboose paid to *** ** *** *** ***l.During the time that *** *** was administering medication I had received several messages that her and her husband weren't getting any sleep because Renzo was crying in his crate all night and he was still Scratching and losing hairShe demanded a full refundI advised her as per her contract that she signed which have attached a copy; it explains that her adoption fee was non-refundable or negotiableHowever, was willing to take Renzo back to give him medication and clear up his skin and she could get him back once it's cleared upShe declinedI then offered *** *** to bring Renzo back to exchange him for another rescue dogShe declinedIt became clear to me that *** *** wasn'texactly prepared to care for a puppy at allShe emphasized more about getting no sleepI explained that that's what puppies do; they are babies and like to be held not crated when they know that theirowner is present.*** *** went on to threaten me about small claims court for her $adoption fee as well as filing several complaintsOne of which was with the *** ** *** who issues our kennels licenseThe *** ** *** *** *** *** *** visited my location to follow up on *** *** complaint on February I am attaching a copy of the checklist done by *** *** *** *** He found us to be in compliance with their regulations as well as the ** *** *** *** which I will also attach a copy ofWe offered *** *** of the requirements under the ***
*** ***The reputation of my rescue is very important and we are obligated to customer Satisfaction as well as the well being of our animals that we saveThese dogs are rescued from the streets not from a breederOn her contract it does explain we can't guarantee the future health of these dogs once they get older.Pooch Kaboose MissionThe Pooch Kaboose is a Non-Profit no-kill rescue organization with a moral responsibility to protect the lives of abandoned, mistreated and or homeless dogs given up by their owners due to unforeseen circumstances, but left at public shelters, in danger of being euthanized due to overpopulation.As a resource to the community, we will find dogs loving, responsible matches that will provide permanent homes for our dogsThrough our adoption process we will aid the prospective adopter with information regarding the cost and responsibility of bringing a dog into their lives and homes.We will assist dogs in distress without regard to breed, age or ease of placementThe dogs we rescue willreceive all appropriate veterinary care and treatment, as well as spay/neuter servicesOur rescue is committed to the welfare of our dogs beyond the adoption process.I feel we have honored our mission when it comes to the complaint from *** *** *** However, she is just upset that she is unable to receive a monetary refund from this adoption.If there is anything furtherPlease contact me.Thank YouTorri G***
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[redacted] [redacted] [redacted]
 [redacted]
I am rejecting this response because:
I do not feel that this owner was honest as to the condition of the puppy. I believe that she was aware that the puppy had scabies and did not disclose the information. I think that if you are running a business such as this, you would know the condition of the puppy. I believe that she was just in it for a profit and not a forever home for the puppy. The puppy had scabs and hair lose. This animal was not given the proper treatment while in her care and it was difficult to get the puppy to respond to our home from the care it received at the rescue. As soon as the puppies come in from the airport they are adopted! No visit to the Vet no checkups except from the Vet in [redacted] or wherever she gets them from. The puppy had diarrhea and worms there was no way to know if she treated them prior to the adoption. She only called to discuss the condition with the Vet prior to the adoption to make sure it was alright to go through with the adoption. If she cared about the puppies in her care she would have waited to have them adopted and get the puppy checked out at the Vet. Yes I took the puppy to the Vet only after constantly reaching out to the owner. We are animal lovers and this was just cruel treatment by the rescue owner. I think a full refund is warranted as to the owner being dishonest and not doing her due diligence to get the puppy examined by a Vet before the adoption went through and making me aware of the situation and if I would still be interested in going through with the adoption.Please find attached letters from individuals that know how well my family takes care of puppies as well as an individual that I adopted a puppy from in December 2016. Also, medical records given to me from the rescue owner for the puppy from [redacted] Nothing was done once the puppy arrived to the [redacted]
Regards,
[redacted]