POOCH-TAGS.com

I placed my order on Dec 12th, 2017. I have contacted several times and received the response that she was backed up.

I still have not received my order (it is now Feb. 23). The responses I have gotten have been short and not helpful. The claim is that the order was shipped out Feb 9th, but can not provide tracking. I would like my order or a full refund.

Review: I ORDERED A CUSTOM KEY CHAIN ON FEB 7TH 2014. THE LISTING SAID THAT SHE WAS BACK ORDERED BUT THAT I SHOULD RECIEVE MY ITEM IN AROUND 10 WEEKS. NOT A BIG DEAL. I WAITED 14+ WEEKS BEFORE I CONTACTED HER TO ASK ABOUT MY ORDER. SHE SAID THAT SHE WAS STILL BACK ORDERED BUT SHOULD BE READY TO SHIP IN ANOTHER MONTH OR SO. IT HAS BEEN OVER A YEAR NOW, AND I STILL DO NOT HAVE MY ITEM. I HAVE EMAILED HER SEVERAL TIMES, ONLY TO GET THE SAME RUN AROUND STORY OF HOW SHE IS GOING TO BUMP MY ORDER UP AND IT'LL SHIP WITHIN THE NEXT COUPLE OF WEEKS. I EMAILED HER AGAIN ON 4/10/15 AND SHE GAVE ME THE SAME USUAL STORY. I TOLD HER THAT I WAS NOT TRYING TO BE RUDE BUT ENOUGH WAS ENOUGH. SHE SAID IT WOULD SHIP THAT WEEK. STILL NO PRODUCT, AND NOW WILL NOT RESPOND TO MY EMAILS.Desired Settlement: WOULD LIKE THE PRODUCT I ORDERED OR A REFUND

Business

Response:

I have been responding to the customer's emails as they come in. Customer's order will be shipping out on Friday, May 8 via [redacted] Tracking [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,