Pool Craft

I’m in receipt of your letter dated 10/24/and will first apologize for the late timing of this response, itwas put on my desk today.That said, Ms [redacted] occupied an apartment at Morgan Grove Apartments [redacted] **, from 5/1/until 8/31/At the time of her move-out, she was under contract withWest Allis Rent Assistance for a lease term that expired 4/30/Ms [redacted] was a client of the RentAssistance program in West AllisOur business works with rent assistance regularlyMs [redacted] iscorrect, she didn’t sign our lease at the renewal, as there is a contract with Rent Assistance and Ms.***The renewals go through Rent Assistance (terms, price etc), that information is sent to them 120days prior to the lease end dateI am unaware of the process from that point between Rent Assistanceand their clients (in this case Ms***)At that time, a contract between the client and RentAssistance is drafted and signed, and Rent Assistance signs a contract with us for the term and price onthat apartmentThe process varies a little between City and County Rent Assistance, but the end resultis the sameA contract is signed between the resident and the program and then we get ourdocumentationThat is the reason a physical lease renewal was never signed by Ms***.As to the portion of the complaint regarding the re-let (re-renting) processIn all cases where leases arebeing broken (terminated prior to expiration), it is our duty to mitigate to the best of our abilityWhenwe receive notice from a resident, the apartment is made available to rent the date the notice isreceived by our officeIt is added to our marketing efforts, and offered to prospective residentsIn thiscase, the apartment was added to our availability and we attempted to re-let the apartmentThe casethat Ms [redacted] cites, unfortunately does happen from time to timeLeases are enforceable through the terms of the lease, or until we have physical occupancy on anapartment (whichever happens first)The [redacted] had discussions with Ms [redacted] 8/3/15that ended with Ms [redacted] being able to be out at the end of AugustOn 8/10/the [redacted] left a message with Ms [redacted] to contact him (returned a call from Ms***), and on 8/11/15, Ms[redacted] updated the notice to vacate for a move-out date of 8/31/15.In this case, it appears that we did have interested parties in the apartment:Applicant applied 8/15/denied 8/27Applicant applied 8/27/changed to a two bedroom 8/31/15Applicant Applied 12/4/denied 12/10/15Applicant applied 12/22/cancelled 1/4/16Applicant applied 1/30/changed to a different apartment (reason unknown)Applicant applied 2/6/denied 2/10/16Applicant applied 2/11/changed to a two bedroom 3/4/16Applicant applied 2/15/cancelled 2/26/16Applicant applied 3/8/denied 3/14/16Applicant was transferred from another Metropolitan Associates community 3/26/16As you can see, we were finally able to secure residents for the apartment on March 25, Noguaranty of rental is given to any resident that finds themselves in this situation (having to break alease), as we cannot guaranty re-renting any apartment at any specific time.Also as you can see, the first interested party in this apartment applied on 8/15/15, four days AFTER wereceived the changed notice to vacate, which leads me to believe that there was no conversation aboutmoving out earlyHowever, I cannot confirm or deny any conversation took place between Ms***and our [redacted] .Finally, I am unaware of any document that was sent to Ms [redacted] from Metropolitan Associates askingMs [redacted] to vacate the apartment early:How can Metropolitan give me a letter to do an early move because they had someone to rentout the place then charge me for it later.I’ve reviewed all of the documents that were forwarded to this office, and am unable to find thatdocumentIf there is one, I would like to see it and be able to look further into that.In summary, Metropolitan Associates was unable to procure a new resident for the apartment, despitemultiple attempts and applicationsAt the end of March, 2016, we were finally able to procure newresidents and release Ms [redacted] from the terms of the lease/contract.Should you have any other questions, please feel free to contact me at ###-###-#### or at [redacted] .Sincerely,Steve [redacted] Metropolitan Associates

The complaint at hand arises out of an apartment rental agreement that MsBritanya [redacted] entered intowith Metropolitan Associates and the City of West Allis Section Housing Choice Voucher program.From May 1st, to August 31st, 2015, Ms [redacted] resided at an apartment unit that she leased fromMetropolitan Associates located at [redacted] ***During this time frame, Ms***signed a lease with Metropolitan Associates and the City of West Allis from May 1st, through April30th (please see Exhibit A)This lease was subsequently renewed from May 1, through April30th, (please see Exhibit B)Ms [redacted] ultimately broke the lease renewal by vacating the unit onAugust 31st, (please see Exhibit C)A 21-day itemization was sent to her on September 14th, 2015,advising her that she would be held liable for rent through the end of her lease term or until the unit wasre-rented, whichever came first (please see Exhibit D)The apartment unit was re-rented on March 25th,Therefore, Ms [redacted] was considered responsible for rent through March 24, Ms [redacted] didnot contact us, nor did she make any payments towards this outstanding balance, hence, she was placedinto internal collection status with our companyBetween October and August 2016, Ms***was issued multiple billing statements and dunning letters regarding her outstanding balance (please seeExhibit E), but failed to respond to themTo assist with the collection of this balance, MetropolitanAssociates did pull Ms***’s report on August 25th, 2016, however, contrary to her claim, we did notviolate the Fair Credit Reporting Act (FCRA), and had a permissible purpose in accessing her credit report.Pursuant to the FCRA, a permissible purpose is defined in Section [U.S.C§ 1681b], which statesthe following:AIn generalSubject to subsection (c), any consumer reporting agency may furnish aconsumer report under the following circumstances and no other:In response to the order of a court having jurisdiction to issue such an order, or asubpoena issued in connection with proceedings before a Federal grand juryIn accordance with the written instructions of the consumer to whom it relates.Britanya ***To a person which it has reason to believeaintends to use the information in connection with a credit transaction involvingthe consumer on whom the information is to be furnished and involving theextension of credit to, or review or collection of an account of, the consumer;orbintends to use the information for employment purposes; orcintends to use the information in connection with the underwriting of insuranceinvolving the consumer; ordintends to use the information in connection with a determination of theconsumer's eligibility for a license or other benefit granted by a governmentalinstrumentality required by law to consider an applicant's financialresponsibility or status; oreintends to use the information, as a potential investor or servicer, or currentinsurer, in connection with a valuation of, or an assessment of the credit orprepayment risks associated with, an existing credit obligation; orfotherwise has a legitimate business need for the informationiin connection with a business transaction that is initiated by the consumer;oriito review an account to determine whether the consumer continues to meetthe terms of the account.As described above, FCRA Section 604(A)(3)(a) gives a creditor a permissible purpose to obtain aconsumer report without the consumer’s consent “in connection with a credit transaction involving theconsumer on whom the information is to be furnished and involving the extension of credit to, or reviewor collection of an account, of the consumer.” As a creditor, given that Metropolitan Associates held acollection account with Ms***, we did have a permissible purpose to obtain a copy of her credit reportwithout her consent, and did not violate the FCRA, contrary to Ms***’s assertion.Should you have any questions or concerns regarding this matter, please feel free to contact theundersigned at your earliest convenience.Sincerely,Jeff [redacted] Metropolitan Associates

I have reviewed the complaint and would like to offer further explanation and compromiseMs***was charged for the three items she mentioned in the complaintThe charges were for light bulbs thatwere missing/not working, blinds that were damaged and pre-condition of carpet that was necessary,
inaddition to the regular carpet cleaning which she was not charged for.Since the blinds were damaged, we will retain the $for themAs a courtesy to the former resident, wewill remove the charge for the light bulbs and for the pre-conditioning of the carpetThe resident will becredited $33.12.We hope this resolves the matter and the former resident is satisfied with the resolution

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
Nikita ***

I’m in receipt of your letter dated 10/24/17 and will first apologize for the late timing of this response, itwas put on my desk today.That said, Ms. [redacted] occupied an apartment at Morgan Grove Apartments [redacted], from 5/1/14 until 8/31/15. At the time of her move-out, she was under contract withWest Allis Rent Assistance for a lease term that expired 4/30/16. Ms. [redacted] was a client of the RentAssistance program in West Allis. Our business works with rent assistance regularly. Ms. [redacted] iscorrect, she didn’t sign our lease at the renewal, as there is a contract with Rent Assistance and Ms.[redacted]. The renewals go through Rent Assistance (terms, price etc), that information is sent to them 120days prior to the lease end date. I am unaware of the process from that point between Rent Assistanceand their clients (in this case Ms. [redacted]). At that time, a contract between the client and RentAssistance is drafted and signed, and Rent Assistance signs a contract with us for the term and price onthat apartment. The process varies a little between City and County Rent Assistance, but the end resultis the same. A contract is signed between the resident and the program and then we get ourdocumentation. That is the reason a physical lease renewal was never signed by Ms. [redacted].As to the portion of the complaint regarding the re-let (re-renting) process. In all cases where leases arebeing broken (terminated prior to expiration), it is our duty to mitigate to the best of our ability. Whenwe receive notice from a resident, the apartment is made available to rent the date the notice isreceived by our office. It is added to our marketing efforts, and offered to prospective residents. In thiscase, the apartment was added to our availability and we attempted to re-let the apartment. The casethat Ms. [redacted] cites, unfortunately does happen from time to time. Leases are enforceable through the terms of the lease, or until we have physical occupancy on anapartment (whichever happens first). The [redacted] had discussions with Ms. [redacted] 8/3/15that ended with Ms. [redacted] being able to be out at the end of August. On 8/10/15 the [redacted]left a message with Ms. [redacted] to contact him (returned a call from Ms. [redacted]), and on 8/11/15, Ms.[redacted] updated the notice to vacate for a move-out date of 8/31/15.In this case, it appears that we did have interested parties in the apartment:Applicant applied 8/15/15 denied 8/27Applicant applied 8/27/15 changed to a two bedroom 8/31/15Applicant Applied 12/4/15 denied 12/10/15Applicant applied 12/22/15 cancelled 1/4/16Applicant applied 1/30/16 changed to a different apartment (reason unknown)Applicant applied 2/6/16 denied 2/10/16Applicant applied 2/11/16 changed to a two bedroom 3/4/16Applicant applied 2/15/16 cancelled 2/26/16Applicant applied 3/8/16 denied 3/14/16Applicant was transferred from another Metropolitan Associates community 3/26/16As you can see, we were finally able to secure residents for the apartment on March 25, 2016. Noguaranty of rental is given to any resident that finds themselves in this situation (having to break alease), as we cannot guaranty re-renting any apartment at any specific time.Also as you can see, the first interested party in this apartment applied on 8/15/15, four days AFTER wereceived the changed notice to vacate, which leads me to believe that there was no conversation aboutmoving out early. However, I cannot confirm or deny any conversation took place between Ms. [redacted]and our [redacted].Finally, I am unaware of any document that was sent to Ms. [redacted] from Metropolitan Associates askingMs. [redacted] to vacate the apartment early:How can Metropolitan give me a letter to do an early move because they had someone to rentout the place then charge me for it later.I’ve reviewed all of the documents that were forwarded to this office, and am unable to find thatdocument. If there is one, I would like to see it and be able to look further into that.In summary, Metropolitan Associates was unable to procure a new resident for the apartment, despitemultiple attempts and applications. At the end of March, 2016, we were finally able to procure newresidents and release Ms. [redacted] from the terms of the lease/contract.Should you have any other questions, please feel free to contact me at ###-###-#### or at[redacted].Sincerely,Steve [redacted]Metropolitan Associates.

The complaint at hand arises out of an apartment rental agreement that Ms. Britanya [redacted] entered intowith Metropolitan Associates and the City of West Allis Section 8 Housing Choice Voucher program.From May 1st, 2014 to August 31st, 2015, Ms. [redacted] resided at an apartment unit that she leased...

fromMetropolitan Associates located at [redacted]. During this time frame, Ms. [redacted]signed a lease with Metropolitan Associates and the City of West Allis from May 1st, 2014 through April30th 2015 (please see Exhibit A). This lease was subsequently renewed from May 1, 2015 through April30th, 2016 (please see Exhibit B). Ms. [redacted] ultimately broke the lease renewal by vacating the unit onAugust 31st, 2015 (please see Exhibit C). A 21-day itemization was sent to her on September 14th, 2015,advising her that she would be held liable for rent through the end of her lease term or until the unit wasre-rented, whichever came first (please see Exhibit D). The apartment unit was re-rented on March 25th,2016. Therefore, Ms. [redacted] was considered responsible for rent through March 24, 2016. Ms. [redacted] didnot contact us, nor did she make any payments towards this outstanding balance, hence, she was placedinto internal collection status with our company. Between October 2015 and August 2016, Ms. [redacted]was issued multiple billing statements and dunning letters regarding her outstanding balance (please seeExhibit E), but failed to respond to them. To assist with the collection of this balance, MetropolitanAssociates did pull Ms. [redacted]’s report on August 25th, 2016, however, contrary to her claim, we did notviolate the Fair Credit Reporting Act (FCRA), and had a permissible purpose in accessing her credit report.Pursuant to the FCRA, a permissible purpose is defined in Section 604 [15 U.S.C. § 1681b], which statesthe following:A. In general. Subject to subsection (c), any consumer reporting agency may furnish aconsumer report under the following circumstances and no other:1. In response to the order of a court having jurisdiction to issue such an order, or asubpoena issued in connection with proceedings before a Federal grand jury.2. In accordance with the written instructions of the consumer to whom it relates.Britanya [redacted]3. To a person which it has reason to believea. intends to use the information in connection with a credit transaction involvingthe consumer on whom the information is to be furnished and involving theextension of credit to, or review or collection of an account of, the consumer;orb. intends to use the information for employment purposes; orc. intends to use the information in connection with the underwriting of insuranceinvolving the consumer; ord. intends to use the information in connection with a determination of theconsumer's eligibility for a license or other benefit granted by a governmentalinstrumentality required by law to consider an applicant's financialresponsibility or status; ore. intends to use the information, as a potential investor or servicer, or currentinsurer, in connection with a valuation of, or an assessment of the credit orprepayment risks associated with, an existing credit obligation; orf. otherwise has a legitimate business need for the informationi. in connection with a business transaction that is initiated by the consumer;orii. to review an account to determine whether the consumer continues to meetthe terms of the account.As described above, FCRA Section 604(A)(3)(a) gives a creditor a permissible purpose to obtain aconsumer report without the consumer’s consent “in connection with a credit transaction involving theconsumer on whom the information is to be furnished and involving the extension of credit to, or reviewor collection of an account, of the consumer.” As a creditor, given that Metropolitan Associates held acollection account with Ms. [redacted], we did have a permissible purpose to obtain a copy of her credit reportwithout her consent, and did not violate the FCRA, contrary to Ms. [redacted]’s assertion.Should you have any questions or concerns regarding this matter, please feel free to contact theundersigned at your earliest convenience.Sincerely,Jeff [redacted]
[redacted]Metropolitan Associates

Revdex.com:I have provided the document that was sent to me regarding my move date change.. Mr [redacted]'s [redacted] contact me as well as had me come to the office to get the letter provided changing it stating that they had someone to move in which is why my date was changed.. I didn't type up the new move date Metropolitan did and I have provided the letter to prove that..  Now they are stating that they don't have anything in writing about me moving early when clearly the paperwork states that they changed the date... Mr Perkin's also stated that he doesn't know what was discussed with me and the [redacted] which is true and something that he needs to get clarification... But it's seems as if they don't want to take responsibility for their own mistakes... It is not my responsibility after they stated they had someone to move in and then it fell through on their end... If that was the case they should have never asked me to move early out of the apartment and then blame me for it not following through.. I refuse to accept that after this long time they came up with this excuse when clearly I have provided the document that stated for me to move earlier than what was originally given to me... 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Britanya [redacted]