Pool Guy Supply

Initial Business Response / [redacted] (1000, 5, 2015/09/10) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX ***, I am sorry to hear that you were anything other than completely satisfied with your purchaseWe stand behind all of our productsYou can return the item for a full refund Pool Guy Supply, Inc

Initial Business Response / [redacted] (1000, 5, 2015/11/23) */ The customer is correct in that we do have a 20% re-stocking fee that may be applied to any returnIt is highly recommended to all consumers to make sure that what they are ordering is the correct parts that they need in order to avoid a returnWe also recommend reviewing the terms and conditions of each company before ordering from them, as this step is often over-lookedOur family-run business is dedicated to service, quality products, and affordable pricesWe are proud to offer a huge array of equipment and accessories to maintain and enhance your pool Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) The re-stocking fee is not mentioned at any time during the ordering processThere's merely the standard "terms & conditions" box you need to check before you're allowed to proceed, but they don't say what those terms & conditions are unless you navigate to a separate web pageThis is is intentionally deceivingGiven that in good faith I ordered a replacement from them, the least they could do is honor customer loyalty by waiving this hidden charge Ending their response with a describing their "dedication to service" is self-serving and disingenuous given their deceptive business practices