Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10658177, and find that this resolution is satisfactory to me. The company has at least refunded my hotel bill, so I count that as compensation for my time and cost to disinfect my belongings and replace the clothing items that were ruined by fecal stains from the bugs that stowed away in my luggageThe inability of the "pest control" team to conclusively identify the insects is troublesome and suspiciousThe mention of re-treating my room, and not all the adjacent rooms as well, is also troublingIn all, my complaint is resolved, but I will never stay in that hotel nor recommend anyone to stay in that hotel again
Regards,
*** ***
March 31,
*** ***
*** *** *
*** ** *** Dear Ms*** Thank you for your letter alerting us to the problems that you had during your stay here at the Wyndham New Orleans French QuarterWe are sorry that you have been subjected to such a frustrating
series of eventsWe pride ourselves on responding to our customers' concerns very quickly, so what you have experienced is inexcusableOn behalf of the Wyndham New Orleans French Quarter, we apologize for the inconvenience these problems have caused youYour complaint has inspired us to re-train all service-related staffGiven the unfortunate experience you had here, a refund equivalent to one night’s stay for $will be refunded to the Visa card ending in 7527, in addition to the Wyndham Customer Care reimbursement of $ We hope that your next experience with us will better meet our standards of excellenceAgain please accept our sincere apologiesWe will make every effort to see that no other guest experiences these same issuesWe appreciate your business, and hope that we will have the opportunity to continue to earn itThank you for choosing the Wyndham New Orleans French Quarter as your resort destination, and we look forward to hopefully seeing you in the upcoming year Sincerely, Thurman F* Assistant Front Office Manager Direct Line: ###-###-#### cc: Craig M*** General Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11139335, and find that this resolution is satisfactory to me.
Regards,
*** ***
Hello [redacted] I wanted to follow up with you regarding your request for a courtesy cancel. Your reservation actually registered as a failure to show which resulted in a charge. However, after receiving your email, we honored your courtesy cancel request and refunded your account in...
full immediately, February 11, 2016. I want to ensure that the funds have posted back to your account? There may be a delay depending on the type of card you used. For a major credit card, the funds usually post back with 72 hours. Debit cards may take up to 14 business days depending on your bank. Please let me know if the funds are reflecting on your account. Thank you. Raven D[redacted] | Director of Revenue Management Wyndham New Orleans-French Quarter 124 Royal Street | New Orleans, LA 70130 d: ###-###-#### | m: ###-###-#### | f: ###-###-#### [redacted]
From: Buczek, Ben - Wyndham New Orleans French Quarter Sent: Monday, June 08, 2015 1:09 PMTo: '[email protected]'Subject: Update from The Wyndham French Quarter
Dr. [redacted]
I am writing...
to follow-up with you regarding the “uninvited guests” in your room. Whereas we have had our pest control company come to inspect the room, they have not yet been able to make a determination as to what type of bug you had in the room. I am very sorry that I have not reached out to you sooner, but I was waiting on confirmation from them. Their initial finding suggests they were in fact bed bugs, they will be back this afternoon to re-as and re-treat the room.
I am so very sorry for all of this. I will not wait any longer to offer you compensation. I have refunded you for all three nights of your stay, and refunded $508.62 to your discover card. I really hate that this happened to you. Please let me know if there is anything further we can do for you.
Kindly,
Ben B[redacted] | Director of Front Office
Wyndham New Orleans-French Quarter
[redacted]
d: ###-###-#### | f: ###-###-####
To whom it may concern,
On Tuesday, July 14th, Ms. [redacted] called the hotel and spoke with Debra N[redacted], Accounting concerning the parking charges that were applied to her credit card. DN[redacted] informed the guest that she would research the chargers. After investigation and research of...
the charges, it was determined that Ms. C[redacted] did not have a vehicle parked on property. On 7/15/15, Debra N[redacted], Accounting called Ms. [redacted] and informed her that she had refunded her credit card for the charges in the amount of $120.00, and advised her that these funds will be allocated to her account within 7-10 business days. Guest was happy and satisfied.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11299008, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] I spoke with Mr. Thurman F[redacted] on March 31, 2016, the day this letter (addressed to me) was submitted to the New Orleans Revdex.com. I declined the offer of $200, equal to one night's stay. The two of us agreed that since Mr. F[redacted] was not authorized to refund the full amount (roughly $1,300) surely his supervisor, or someone else could. Mr. F[redacted] asked me for, & I gave him my availability for the next three days & he assured me that his supervisor would call me. This conversation occurred on the 31st of March. It is now more than a week later and I have not been contacted by anyone from Wyndham. I believed I was on the road to a fair resolution. Furthermore, in his letter, Mr. F[redacted] stated that $200 would be refunded to my debit card ending in 7527. To date (April 9, 216) my bank account has not reflected such credit. I also made it clear to Mr. F[redacted] that I was already extremely uncomfortable with Wyndham having such manipulation of my personal debit card. He then felt it appropriate to "credit" my card which I made abundantly clear, I did not want accessed, for any reason? And not only that, the promised credit never took place. I find it appalling that at this point, any representative of Wyndham would stake such a claim, however, I also feel I should have been communicated with in an honest manner. And I most certainly have not been. This is my reason for "rejecting" the business's attempt at a resolution.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10658177, and find that this resolution is satisfactory to me. The company has at least refunded my hotel bill, so I count that as compensation for my time and cost to disinfect my belongings and replace the clothing items that were ruined by fecal stains from the bugs that stowed away in my luggageThe inability of the "pest control" team to conclusively identify the insects is troublesome and suspiciousThe mention of re-treating my room, and not all the adjacent rooms as well, is also troublingIn all, my complaint is resolved, but I will never stay in that hotel nor recommend anyone to stay in that hotel again
Regards,
*** ***
March 31,
* Assistant Front Office Manager Direct Line: ###-###-#### cc: Craig M*** General Manager
*** ***
*** *** *
*** ** *** Dear Ms*** Thank you for your letter alerting us to the problems that you had during your stay here at the Wyndham New Orleans French QuarterWe are sorry that you have been subjected to such a frustrating
series of eventsWe pride ourselves on responding to our customers' concerns very quickly, so what you have experienced is inexcusableOn behalf of the Wyndham New Orleans French Quarter, we apologize for the inconvenience these problems have caused youYour complaint has inspired us to re-train all service-related staffGiven the unfortunate experience you had here, a refund equivalent to one night’s stay for $will be refunded to the Visa card ending in 7527, in addition to the Wyndham Customer Care reimbursement of $ We hope that your next experience with us will better meet our standards of excellenceAgain please accept our sincere apologiesWe will make every effort to see that no other guest experiences these same issuesWe appreciate your business, and hope that we will have the opportunity to continue to earn itThank you for choosing the Wyndham New Orleans French Quarter as your resort destination, and we look forward to hopefully seeing you in the upcoming year Sincerely, Thurman F
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11139335, and find that this resolution is satisfactory to me.
Regards,
*** ***
Hello [redacted] I wanted to follow up with you regarding your request for a courtesy cancel. Your reservation actually registered as a failure to show which resulted in a charge. However, after receiving your email, we honored your courtesy cancel request and refunded your account in...
full immediately, February 11, 2016. I want to ensure that the funds have posted back to your account? There may be a delay depending on the type of card you used. For a major credit card, the funds usually post back with 72 hours. Debit cards may take up to 14 business days depending on your bank. Please let me know if the funds are reflecting on your account. Thank you. Raven D[redacted] | Director of Revenue Management Wyndham New Orleans-French Quarter 124 Royal Street | New Orleans, LA 70130 d: ###-###-#### | m: ###-###-#### | f: ###-###-#### [redacted]
From: Buczek, Ben - Wyndham New Orleans French Quarter Sent: Monday, June 08, 2015 1:09 PMTo: '[email protected]'Subject: Update from The Wyndham French Quarter
s and re-treat the room.
Dr. [redacted]
I am writing...
to follow-up with you regarding the “uninvited guests” in your room. Whereas we have had our pest control company come to inspect the room, they have not yet been able to make a determination as to what type of bug you had in the room. I am very sorry that I have not reached out to you sooner, but I was waiting on confirmation from them. Their initial finding suggests they were in fact bed bugs, they will be back this afternoon to re-a
I am so very sorry for all of this. I will not wait any longer to offer you compensation. I have refunded you for all three nights of your stay, and refunded $508.62 to your discover card. I really hate that this happened to you. Please let me know if there is anything further we can do for you.
Kindly,
Ben B[redacted] | Director of Front Office
Wyndham New Orleans-French Quarter
[redacted]
d: ###-###-#### | f: ###-###-####
To whom it may concern,
On Tuesday, July 14th, Ms. [redacted] called the hotel and spoke with Debra N[redacted], Accounting concerning the parking charges that were applied to her credit card. DN[redacted] informed the guest that she would research the chargers. After investigation and research of...
the charges, it was determined that Ms. C[redacted] did not have a vehicle parked on property. On 7/15/15, Debra N[redacted], Accounting called Ms. [redacted] and informed her that she had refunded her credit card for the charges in the amount of $120.00, and advised her that these funds will be allocated to her account within 7-10 business days. Guest was happy and satisfied.
Thanks,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11299008, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] I spoke with Mr. Thurman F[redacted] on March 31, 2016, the day this letter (addressed to me) was submitted to the New Orleans Revdex.com. I declined the offer of $200, equal to one night's stay. The two of us agreed that since Mr. F[redacted] was not authorized to refund the full amount (roughly $1,300) surely his supervisor, or someone else could. Mr. F[redacted] asked me for, & I gave him my availability for the next three days & he assured me that his supervisor would call me. This conversation occurred on the 31st of March. It is now more than a week later and I have not been contacted by anyone from Wyndham. I believed I was on the road to a fair resolution. Furthermore, in his letter, Mr. F[redacted] stated that $200 would be refunded to my debit card ending in 7527. To date (April 9, 216) my bank account has not reflected such credit. I also made it clear to Mr. F[redacted] that I was already extremely uncomfortable with Wyndham having such manipulation of my personal debit card. He then felt it appropriate to "credit" my card which I made abundantly clear, I did not want accessed, for any reason? And not only that, the promised credit never took place. I find it appalling that at this point, any representative of Wyndham would stake such a claim, however, I also feel I should have been communicated with in an honest manner. And I most certainly have not been. This is my reason for "rejecting" the business's attempt at a resolution.
Regards,
[redacted]